SBM Administrator / Project Coordinator

Sumitomo Electric Wiring Systems, Inc.; Farmington Hills (MI); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Disability

Life

401(k) with match

tuition benefits

paid holidays

vacation

Job summary

Sumitomo Electric Wiring Systems, Inc. in Farmington Hills, Michigan, seeks a SBM Administrator / Project Coordinator to support the North American OEM business unit by administering and maintaining the SBM system, onboarding users, basic training, troubleshooting, data corrections, and workflow support.

This role develops custom notifications, reports, and dashboards and partners with internal and external teams for effective system performance.

Qualifications

• Experience supporting workflow-based systems and system administration preferred.
• Bachelor’s degree in business or equivalent required.
• Strong customer support capabilities and problem solving.

Responsibilities

• Modify and maintain the SBM admin system for cross-functional teams.
• Manage SBM change requests through internal ticket tracking.
• Define new system requirements and coordinate updates with SMEs.
• Support new users with system access and onboarding.
• Maintain SBM documentation and training materials.
• Own SBM front-end design and usability.
• Coordinate user testing with SBM developer for production readiness.
• Lead troubleshooting and escalate to OpenText when needed.
• Identify inefficiencies and propose improvements for SBM.
• Serve as liaison between SEWS and SBM provider OpenText.

Skills

Customer support

Workflow systems

System administration

Cross-functional collaboration

Education

Bachelor’s Degree in Business Administration

Tools

OpenText SBM

Ticket tracking tool

Job description

SEWS - Farmington Hills, Michigan Office.Although located at SEWS - Farmington Hills Office, this is a Hybrid position, which combines both in office and off-site work.Associates are required to work at least four days in the office each week, but also have the flexibility to work off-site.

JOB TITLE: SBM (Solutions Business Manager) Administrator / Project Coordinator

BASIC PURPOSE:

The Project Coordinator (SBM Administrator) supports the North American OEM business unit by administering and maintaining the SBM system, including user onboarding, basic training, troubleshooting, data corrections, and workflow support. This role also develops and maintains custom notifications, reports, and dashboards, supports program registration, and partners with internal and external teams to help ensure effective system performance and business process support.

RESPONSIBILITIES:

1. Modify and maintain the Solutions Business Manager (SBM) admin system used by SEWS Global OEM cross-functional teams to support daily business operations and evolving needs.
2. Manage SBM change requests through internal ticket tracking tool, review requests for feasibility, prioritize work with requestor(s), and drive timely resolution in alignment with team expectations.
3. Partner with cross-functional teams and business stakeholders to define new system requirements, workflows, and process changes; coordinate meetings with appropriate SMEs and document needed updates.
4. Support new users with system access, navigation, and foundational SBM processes to ensure a smooth onboarding experience and consistent system usage.
5. Maintain comprehensive SBM documentation and training materials for current and new applications, process updates, and end-user support resources.
6. Own SBM front-end design and infrastructure, including system settings, user permissions, and overall usability to ensure a user-friendly and effective interface.
7. Work with the SBM developer to create and execute user testing in the test environment, ensuring all changes are reviewed, validated, and ready for production release.
8. Lead troubleshooting and issue resolution efforts for user issues, workflow issues, system questions, and data corrections, escalating to OpenText support when needed.
9. Proactively identify system inefficiencies and enhancement opportunities, propose solutions, create SBM outputs as needed, and support testing for production releases and workflow improvements.
10. Serve as the liaison between SEWS and the SBM provider OpenText, maintaining regular communication on system capabilities, new features, enhancement needs, and unresolved issues.

QUALIFICATIONS/REQUIREMENTS:

• Bachelor’s Degree in Business Administration or equivalent degree required.
• 3-5 years of experience supporting workflow-based systems and system administration/configuration is preferred, as well as strong customer support capabilities.

About Sumitomo Electric Wiring Systems, Inc.

Sumitomo Electric Wiring Systems, Inc. (SEWS) is part of the Sumitomo family of companies, a 400 year old brand with a reputation for quality and reliability. With the support of facilities throughout North America, SEWS has been delivering innovative solutions to automakers for over 30 years, and is a leading supplier of electrical distribution systems, components and electronics. SEWS is committed to technical development worldwide and with a global network of resources, is able to deliver a truly competitive advantage to each of our customers. Our associates are what drive Sumitomo's continued growth, which is why we proudly offer a competitive salary and comprehensive benefits package,

• Medical
• Dental
• Vision
• Disability
• Life
• 401(k) with match
• tuition benefits
• paid holidays
• vacation

To learn more about us, please visit www.sewsus.com.

Follow Us on LinkedIn: https://www.linkedin.com/company/sumitomo-electric-wiring-systems

About the Sumitomo Electric Group

Since the founding of Sumitomo Electric Industries, Ltd. in 1897 with copper wire production, we have developed many new technologies and products through innovative R&D activities based on Sumitomo Electric manufacturing technologies for electric wires and power cables. With more than 350 subsidiaries worldwide, we continue to introduce a wide variety of products that fulfill the expectations of society, in five business fields: Automotive, Information & Communications, Electronics, Environment & Energy, and Industrial Materials. We are a Fortune global 500 company.

To learn more about Sumitomo Electric Group, please visit http://global-sei.com.

Follow Us on LinkedIn: http://www.linkedin.com/company/sumitomo-electric

An Equal Opportunity Employer M/F/D/V