Sawgrass Mills Mall Security Director

Securitas Security Services USA, Inc.; Town of Florida (NY); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Weekly pay

Competitive benefits

Flexible schedules

Job summary

Securitas Security Services USA, Inc. is seeking a Retail Security Director to oversee daily security operations for a designated client account. You will manage staffing, training, payroll, and performance, while maintaining client relationships and ensuring compliance with policies and financial goals.

The role requires hands-on leadership, problem-solving, and after-hours availability for emergencies. Join a global security leader with extensive resources and a strong culture.

Qualifications

• Bachelor’s degree or equivalent experience in security, law enforcement, or facilities management.
• Minimum 2 years in operations, management, or supervision.
• Proven ability to build and maintain client relationships.
• Experience hiring, training, and retaining personnel.
• Strong interpersonal and leadership skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Lead day-to-day security operations at assigned client sites.
• Oversee and support a team of security personnel and supervisors.
• Manage scheduling, payroll, training, and coaching.
• Ensure delivery of professional security services protecting people and property.
• Coordinate support services to meet operational and financial goals.
• Maintain compliance with policies, procedures, and standards.
• Recruitment support and onboarding for staff.
• Provide site-specific and annual training for security personnel.
• Monitor resources, post orders, and equipment.
• Meet contractual scheduling commitments with minimal unbilled overtime.
• Conduct performance evaluations and staff development.

Skills

Leadership

Client relationships

Staff management

Scheduling

Payroll processes

Training

Communication

Time management

Decision making

Problem solving

Education

Bachelor’s degree in Criminal Justice / Business Administration or related field

Tools

Payroll systems

Scheduling tools

Billing software

Job description

RETAIL SECURITY DIRECTOR

The Retail Security Director is responsible for overseeing the daily operations of a designated client account, ensuring high-quality security services and operational excellence. This includes managing staffing needs (hiring, training, performance management), maintaining client relationships, ensuring compliance, and meeting financial and service-level goals. The role requires hands‑on leadership, problem‑solving, and after‑hours availability for emergencies.

ESSENTIAL FUNCTIONS

• Lead the day‑to‑day security operations at assigned client sites.

• Oversee and support a team of security personnel, including site and shift supervisors.

• Manage scheduling, payroll, training, coaching, and disciplinary actions.

• Ensure consistent delivery of professional security services that protect both people and property.

• Coordinate necessary support services to meet operational and financial objectives.

• Maintain compliance with company and client‑specific policies, procedures, and standards.

ADDITIONAL RESPONSIBILITIES

• Foster strong, professional relationships with clients and employees.

• Ensure timely and effective communication regarding operations, performance, and client concerns.

• Take proactive steps to resolve issues and respond to emergencies when needed.

• Promote a positive work environment through open communication, recognition, and employee development.

• Ensure accurate and timely completion of payroll, schedules, and required reporting.

• Enforce all contractual requirements and ensure all documentation is current and compliant.

• Assist with recruitment and participate in candidate selection and onboarding.

• Provide or coordinate site‑specific and annual training sessions for all security personnel.

• Maintain and monitor post orders, procedures, uniforms, equipment, and other account resources.

• Meet contractual scheduling commitments with minimal unbilled overtime.

• Conduct regular performance evaluations and manage employee development.

• Resolve employee grievances and maintain accurate personnel records.

• Keep employees informed of company policies, updates, and job opportunities.

• Ensure staff meet or exceed expectations through continuous coaching and support.

• Must be available for emergency response outside of regular hours.

QUALIFICATIONS

• Bachelor’s degree in Criminal Justice, Business Administration, or a related field or equivalent experience in contract security, law enforcement, military, or facilities management.

• Minimum of 2 years of experience in business operations, management, or supervisory roles (experience level may vary based on client size/scope).

• Proven ability to build and maintain client relationships.

• Demonstrated experience in hiring, training, and retaining quality personnel.

• Strong interpersonal, communication, and leadership skills.

• Ability to manage multiple priorities and lead diverse teams in a fast‑paced environment.

• Experience with payroll, scheduling, and billing processes preferred.

• Core Competencies: Staff and Financial Management, Integrity, Accountability, Problem Solving, Conflict Resolution, Time Management, Critical Decision Making, Customer Focus, Relationship Building, Motivation, Performance Direction, Result Driven Leadership.

We help make your world a safer place.

Securitas is a global company that offers the most advanced and sustainable security solutions in the industry. We are located in 47 countries and have 355,000 employees worldwide and over 150,000 clients.

We are driven by a clear corporate culture and purpose, which helps us live according to our values of Integrity, Vigilance, and Helpfulness. These values are at the heart of our culture, help define who we are and guide our actions.

Make an Impact at Securitas USA

Securitas USA employees come from all walks of life, bringing a variety of skills, experiences, and perspectives. United by a shared purpose, we help make the world a safer place. We provide security services to meet the unique needs of our clients to help safeguard their people and assets.

At Securitas USA, our core values are the foundation of everything we do. Represented by the three red dots in our logo, Integrity, Vigilance, and Helpfulness guide how we serve our clients, support our colleagues, and engage with our communities.

Integrity

We act with honesty, accountability, and professionalism in everything we do, and we foster a culture where transparency, respect, and ethical behavior are expected.

Vigilance

We stay alert, aware, and attentive to our surroundings. Through observing and reporting, our employees help identify potential risks and respond to situations that may impact safety and security.

Helpfulness

We are approachable and service-oriented, whether assisting a client, colleague, or member of the community.

Securitas USA is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, pregnancy, genetic information, disability, status as a protected veteran, or any other applicable legally protected characteristic.

Securitas USA is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, pregnancy, genetic information, disability, status as a protected veteran, or any other applicable legally protected characteristic.

Reasonable Accommodation: Securitas USA is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Securitas USA will take steps to assure the people with disabilities are provided with reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact [e-mail].

• Weekly pay
• Competitive benefits
• Flexible schedules

With over 80 years of protecting the things that matter, we’ve seen more than most. That’s why Securitas is the partner of choice for companies and an employer of choice for candidates worldwide.

See a different world.

“Securitas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic.”