Satellite Installation Technician - Customer Experience

DIRECTV; Atlanta (GA); On-site; USD 18,000 - 41,000; Full time

Benefits offered by this job

Free DIRECTV Premier Package with free

Free DIRECTV STREAM Premier Package

25% off AT&T Cell Phone Service

Job summary

DIRECTV is hiring an Installation Technician to install and repair satellite equipment, educating customers on service features and ensuring full operation during installations. This role involves varied shifts, travel as needed, and working in diverse environments.

Join a frontline team delivering voice, data, and video services with a strong emphasis on safety, customer service, and reliability in performing duties at customer locations.

Qualifications

• A valid state driver's license, commercial license, or chauffeur’s license, whichever is applicable, appropriate to weight and size of vehicle driven, dependent on state and federal licensing requirements.
• Complete a satisfactory driving record check.
• Must be willing to work day, evening or night tours; overtime, emergency call-outs, weekends and holidays as required.
• May require travel for out-of-area work which may include overnight travel.
• May require drug testing as mandated by state and federal requirements.
• May require a security check.
• May require ability to drive vehicle with manual gear shift.
• May require working outside in all kinds of weather.
• Must be able to stand for long periods of time.
• Must have Satisfactory results from the Premise Technician Assessment Technical.

Responsibilities

• Working at heights on ladders and raised surfaces to install and service customer satellite equipment.
• Educate customers on the features and functionality of the services.
• Verify all services are working and demonstrate, sell and bill video service while engaging with customers.
• Perform work in buildings, attics, basements, and crawl spaces that involves bending, kneeling, stooping, crouching, crawling, etc.
• Use a company PC to retrieve and complete orders.
• Work outside in all types of weather while using and/or wearing appropriate safety equipment and following established safety practices and procedures.
• Drive a company vehicle and/or report directly to work location.

Skills

Driver's license

Customer service

Communication

Problem solving

Physical stamina

Driving

Job description

DIRECTV is hiring an Installation Technician to install and repair satellite equipment, educating customers on service features and ensuring full operation during installations. This role involves varied shifts, travel as needed, and working in diverse environments.

Join a frontline team delivering voice, data, and video services with a strong emphasis on safety, customer service, and reliability in performing duties at customer locations.