SATCOM Government Customer Systems PMT, Amazon Leo Government

Amazon; Arlington (VA); On-site; USD 151,000 - 205,000; Full time

Benefits offered by this job

Health insurance

RSUs

401(k) matching

Job summary

Amazon Leo is delivering fast, reliable internet to customers beyond existing networks. The Sr.

Product Manager – Technical role for Government (ALG) Technical Operations will define requirements and build a government customer system enabling satellite broadband contract lifecycle management, ordering and fulfillment, including partnerships and integrations. You will be the Single-Threaded Owner for large, complex initiatives, owning business requirements, solution architectures, project plans,

Qualifications

• Bachelor's degree required.
• Experience owning/driving roadmap strategy and definition.
• Experience with feature delivery and tradeoffs of a product.
• Experience contributing to engineering discussions around technology decisions and strategy related to a product.
• Experience managing technical products or online services.
• Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning.

Responsibilities

• Drive government contract lifecycle management, broadband order delivery and system integration strategy.
• Develop product roadmaps to execute the vision across cross-functional teams.
• Own end-to-end ownership and implementation of government customer systems communications.

Skills

Roadmap strategy

Feature delivery

Engineering alignment

End-to-end ownership

Stakeholder advocacy

Education

Bachelor's degree

Tools

Tableau

QlikView

QuickSight

Job description

Description

Amazon Leo is Amazon’s low Earth orbit satellite network. Our mission is to deliver fast, reliable internet connectivity to customers beyond the reach of existing networks. From individual households to schools, hospitals, businesses, and government agencies, Amazon Leo will serve people and organizations operating in locations without reliable connectivity.

The Sr. Product Manager – Technical role in Amazon Leo for Government (ALG) Technical Operations will be at the forefront of defining requirements and building government customer system that will enable satellite broadband contract lifecycle management, broadband ordering and product fulfillment, including both direct government engagements, subcontractors and value-added reseller partnerships. This will include integrations into upstream and downstream systems.

This role will be the Single-Threaded Owner (STO) for large, complex, and strategic business and technology initiatives. The role will own business requirements, solution architectures, project plans, align teams, and track progress for multiple interconnected workstreams.

Key job responsibilities

This Technical Product & Program Management role is a highly visible position across Amazon Leo organizations. You will participate in developing the government contract lifecycle management, broadband order delivery and supply chain systems integration strategy and vision, and develop product roadmaps to execute on that vision. This role is inherently cross-functional; you will work closely with engineering, sales, ecommerce, networking, logistics, program management, design, technical support, and executive teams to launch products, develop and grow business opportunities, and enhance the Amazon Leo customer experience. We are looking for a highly analytical, resourceful, customer-focused, team-oriented individual who also has the ability to work independently under significant time constraints to meet deadlines. You will need a proven track record in taking on end-to-end ownership and successfully delivering results in a fast-paced and dynamic business environment. This includes owning the end-to-end management and implementation of communication between government customers and internal teams for customer systems.

Key Responsibilities

• Drive systems development readiness spanning different groups of partner types with varying needs, while maintaining a robust view of risks and opportunities for launching service in new countries for ALG.
• Develop systems capability roadmap plans with internal and external stakeholders.
• Evaluate and recommend product and service enhancements that improve the contract onboarding, ordering, fulfillment, and programmatic service management experience for government customers.
• Communicate progress across various workstreams to senior/executive leadership.
• Identify partner needs, define business requirements, and launch new features which improve our overall customer experience and value proposition.
• Manage new projects end-to-end while ensuring our high standards are maintained.

Candidates must be able to obtain

and maintain a US Government security clearance of TS/SCI, so you must be a U.S.

citizen for consideration.

A day in the life

Here at Amazon, we embrace our differences. We are committed to furthering our culture of inclusion. Amazon has ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious and earn trust.

About the team

Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.

Innovation is part of our DNA! Our goal is to be Earth's most customer-centric company, and we are just getting started. We need people who want to join an ambitious program that continues to push the state of the art in space based systems design and wireless systems.

Basic Qualifications

• Bachelor's degree

• Experience owning/driving roadmap strategy and definition

• Experience with feature delivery and tradeoffs of a product

• Experience contributing to engineering discussions around technology decisions and strategy related to a product

• Experience managing technical products or online services

• Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning

Preferred Qualifications

• Experience in using analytical tools, such as Tableau, Qlikview, QuickSight

• Experience in building and driving adoption of new tools

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

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