SAP – Ticketing Support (AR / ...

Best Course News; Arkansas; Remote; USD 60,000 - 90,000; Full time

Job summary

A leading SAP support and consulting company seeks experienced SAP consultants for AR and AP modules to join their remote support team. Candidates will provide chat-based support, resolving customer queries via the SAP OSS Ticketing Platform after successfully completing in-office skill tests and onboarding.

Benefits

Work from home after onboarding

Opportunities to expand into broader SAP Finance roles

Qualifications

• 1–2 years of SAP support or consulting experience preferred.
• Hands-on experience in SAP FI – AR/AP processes.
• Ability to troubleshoot using SAP-authorized resources.

Responsibilities

• Provide SAP support for AR/AP modules via chat.
• Analyze and resolve customer issues using SAP documentation.
• Ensure timely responses to clients and track tickets.

Skills

Written communication

Troubleshooting

Tools

SAP OSS Ticketing Tool

Job description

Job Opening: SAP – Ticketing Support (AR / AP) Location: Remote (Post in-office test & onboarding) Company: InnerCircle Softech Pvt. Ltd. Vacancies: 3 Support Mode: Chat-Based Only (No Phone Calls)About InnerCircle Softech Pvt. Ltd.:InnerCircle Softech Pvt. Ltd. is a leading SAP support and consulting company offering remote, expert-level assistance to clients around the globe. We specialize in SAP OSS ticket resolution — 100% chat-based — using only SAP-authorized tools and documentation.Position Summary:We are looking to hire 3 experienced SAP consultants specializing in Accounts Receivable (AR) and Accounts Payable (AP) to join our global remote support team. You’ll handle tickets via the SAP OSS Ticketing Platform, responding to client queries through chat only.Key Responsibilities:Provide SAP support for AR (Accounts Receivable) and AP (Accounts Payable) modules through SAP’s chat-based Ticketing Tool.Analyze and resolve customer issues using SAP Notes, KBAs, and official SAP documentation.Ensure clear, concise, and timely responses to clients via written chat.Track and close tickets in accordance with internal SLAs and best practices.Requirements:Hands-on experience in SAP FI – AR / AP processes, including invoicing, payment processing, dunning, vendor/customer master data, and reconciliations.Minimum 1–2 years of SAP support or consulting experience preferred.Strong written communication skills in English.Ability to troubleshoot and resolve issues independently using SAP-authorized resources.Hiring Process:All applicants must attend an in-office skill test.Only those who pass the test will proceed to onboarding.Onboarding is conducted at our office, after which ticket handling will be remote.Why Work With Us?Work from home after onboarding.Strictly chat-based support — no phone calls.Be part of a global SAP support environment.Opportunities to expand into broader SAP Finance roles over time

Role and Responsibilities

• Provide SAP support for AR (Accounts Receivable) and AP (Accounts Payable) modules through SAP’s chat-based Ticketing Tool.Analyze and resolve customer issues using SAP Notes, KBAs, and official SAP documentation.Ensure clear, concise, and timely responses to clients via written chat.Track and close tickets in accordance with internal SLAs and best practices.