SAP Support Specialist (German speaking)

Logoslabs; San Francisco (CA); Remote; USD 90,000 - 130,000; Full time

Job summary

Logoslabs is seeking a German-speaking SAP Support Specialist with hands-on SAP S/4HANA experience to join our global support team. The role focuses on Finance, Procurement, SCM & Manufacturing modules and requires strong ITIL process knowledge.

You’ll troubleshoot, document, and collaborate with cross-functional teams while supporting SAP Public Cloud rollouts and integrations. Fluency in German and English is essential.

Qualifications

• Fluent German (C1+) and good English.
• Hands-on experience with SAP S/4HANA in a support/operations role – mandatory.
• Proficiency in at least two of FI/CO, MM, SD, WM, Ariba, PP, PM.

Responsibilities

• Provide 2nd-level SAP S/4HANA support across Finance, SCM & Manufacturing modules.
• Troubleshoot and resolve functional issues with focus on user satisfaction.
• Operate in an ITIL-aligned environment handling incidents, service requests, and changes.
• Collaborate with global process experts, consultants, and technical teams.
• Document solutions, perform root-cause analysis, and support knowledge sharing.
• Support SAP Public Cloud rollouts and related integrations.

Skills

German (C1+)

English proficiency

SAP S/4HANA

ITIL knowledge

Education

ITIL Foundation certification

Tools

ServiceNow

Jira

Remedy

Job description

Job Opportunity: SAP Support Specialist (German-Speaking)

Location: Remote

Type: Full-time | Permanent

Languages: Fluent German & English

Are you ready to make an impact in a global SAP environment? We are looking for a German-speaking SAP Support Specialist with hands‑on S/4HANA experience to join our dynamic support team. If you’re experienced in Finance, Procurement, Supply Chain, Logistics, or Manufacturing, and thrive in a support‑driven organization, this role is for you.

What You’ll Do:

• Provide 2nd-level support for business users across SAP S/4HANA in following areas: Finance (FI/CO), Supply Chain & Logistics (MM, SD, WM, Ariba), Manufacturing (PP, PM)

• Troubleshoot and resolve functional issues in SAP modules with a focus on user satisfaction and service levels.

• Work within an ITIL‑aligned support organization, handling incidents, service requests, and change requests.

• Collaborate closely with global business process experts, consultants, and technical teams.

• Document solutions, perform root cause analysis, and support knowledge sharing within the team.

• Support or contribute to SAP Public Cloud rollouts and related integrations.

• The candidate should also be comfortable to pick up other modules of SAP

What You Bring:

• Fluent German (C1+) and good command of English.

• Hands‑on experience with SAP S/4HANA in a support or operations role – mandatory.

• Proficiency in at least two of the following functional areas: Finance (FI/CO), Supply Chain & Logistics (MM, SD, WM, Ariba), Manufacturing (PP, PM)

• Experience working in an SAP support team or shared service organization.

• Solid understanding of ITIL processes and incident management tools (e.g., ServiceNow, Jira, Remedy).

• Strong analytical and communication skills to liaise with both business and IT stakeholders.

Preferred / Nice to Have:

• Experience with SAP Public Cloud environments and BTP.

• Familiarity with other SAP tools and solutions such as: SAP Ariba (Procurement), SAP Concur (Travel & Expenses), SAP Integrated Product Development (IPD), SAP Central Invoice Management (CIM), SAP Cloud ALM (Application Lifecycle Management)

• ITIL Foundation certification.

• Related SAP certification(s).

• Exposure to SAP Fiori apps, roles, and authorizations is a bonus.

Why Join Us?

• Be part of a global, innovation‑driven organization.

• Collaborate in a professional, agile, and supportive team environment.

• Opportunity to develop your SAP career in one of the most modern ERP landscapes.

• Competitive salary, flexible work setup, and excellent benefits.