SAP Service Contract Administrator

Dematic; Grand Rapids (MI); On-site; USD 82,000 - 166,000; Full time

Benefits offered by this job

Career Development

Competitive Compensation and Benefits

Pay Transparency

Global Opportunities

Job summary

Dematic is seeking a Service Contract Administrator critical for managing customer contracts, warranties, and ensuring compliance in SAP S/4HANA. The role demands cross-functional collaboration to safeguard contract accuracy and high-quality service delivery.

Ideal candidates will have over 5 years of experience in contract management, a Bachelor's degree in Business Administration, and proficiency in ERP systems like SAP S/4HANA. Competitive compensation and growth opportunities are provided.

Qualifications

• 5+ years of experience in contract management or service operations.
• Experience with ERP systems, preferably SAP S/4HANA.
• Strong knowledge of contract lifecycle and warranty management.

Responsibilities

• Review and validate service contracts for accuracy.
• Coordinate contract requirements with global teams.
• Ensure contracts are managed in SAP S/4HANA.
• Monitor financial controls and support financial activities.

Skills

Contract management

Service operations

Warranty administration

ERP systems (SAP S/4HANA)

Financial management

Cross-functional collaboration

Problem solving

Detail-oriented

Education

Bachelor's degree in Business Administration or related field

Tools

SAP S/4HANA

Service Cloud (C4)

Job description

Service Contract Administrator is a critical role responsible for ensuring that customer contracts, warranties, and functional locations are accurately established, maintained, and governed within SAP S/4HANA. This position ensures effective Service Business execution through proper contract and warranty determination, cost control, resource alignment, and service readiness. The role works closely with Project Teams, Customer Support, Field Service, Renewals, Finance, Shared Services and Delivery Organizations to ensure contractual compliance, financial accuracy, and high-quality customer service delivery.

What We Offer

• Career Development
• Competitive Compensation and Benefits
• Pay Transparency
• Global Opportunities

Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer/

Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

The base pay range for this role is estimated to be $82,000 to $166,000 an hour at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.

What You Will Do In This Role

• Review and validate service contracts, including structure, billing, dates, and system linkage.
• Coordinate intercompany contract requirements with global teams and renewal groups.
• Ensure contracts are properly created, activated, and governed in SAP S/4HANA.
• Manage third-party vendor contract alignment and support service order creation when needed.
• Ensure warranties are correctly linked to Functional Locations and applied in service processes.
• Review warranty-related service orders for eligibility and cost accuracy.
• Align warranty coverage with service delivery methods and support reassignment decisions when required.
• Determine if cost is accurately charged to the warranty and proper functional location.
• Utilize Service Cloud (C4) and SAP S/4HANA to manage service tickets, contracts, service orders, and cost postings.
• Monitor and apply financial controls such as stop-order criteria.
• Support monthly financial activities, including cost settlement, forecasting, and variance analysis.
• Ensure contracts and service orders are properly closed, with all costs settled in SAP S/4HANA.
• Coordinate with Finance for accurate contract completion and reporting.

What We Are Looking For

• Bachelor's degree in Business Administration, Finance, Operations, or a related field, or equivalent experience.
• 5+ years of experience in contract management, service operations, or warranty administration
• Demonstrated experience working with ERP systems, preferably SAP S/4HANA.
• Experience collaborating with Finance, Project Teams, and Customer Service organizations.
• Strong knowledge of contract lifecycle and warranty management
• Working knowledge of SAP S/4HANA service and contract modules
• Ability to interpret contract entitlements and apply them to service delivery.
• Financial and cost management acumen
• Strong planning, prioritization, and problem solving skills.
• Excellent communication and cross functional collaboration abilities
• High attention to detail and process disciplineExperience managing contracts.
• Familiarity with Service Cloud or similar CRM/ticketing platforms
• Exposure to intercompany service delivery models
• Understanding of straight line and completed revenue recognition models.