SAP Project Manager

NTT DATA, Inc.; Plano (TX); On-site; USD 74,000 - 129,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401k with company match

Paid time off

Job summary

NTT DATA is seeking a SAP Project Manager in Plano, TX to lead customer engagements within the ECS/ SAP HANA Enterprise Cloud portfolio. You will coordinate multiple stakeholders, ensure contract adherence, and drive cloud transformation initiatives for key clients.

This role requires strong English communication, client-facing experience, and a proven ability to manage complex, cross-functional projects with global teams. On-site in Plano, EST aligned work hours, travel up to 20%.

Qualifications

• Minimum 4+ years of experience in project management or SAP Operations.
• Minimum 4+ years in a customer-facing role.
• 4–6 years in service management handling multiple clients.
• Knowledge of SAP’s cloud business, cloud/hybrid infra and cloud operations.
• Experience with IT service providers and outsourcing engagements.
• SAP Basis, technology and/or functional knowledge is important.
• Technical infra know-how and virtualization landscape understanding.
• Strong ability to translate between technical and non-technical audiences.

Responsibilities

• Actively drives cloud transformation with key client stakeholders to adopt S/4HANA and cloud standardization.
• Lead the customer engagement, aligning SAP Services, Product support, ECS Partners and customer SI/Hosting Partners.
• Manage engagement administration (staffing, reporting, controlling).
• Oversee delivery of service plans and reactive support requests.
• Host regular status and governance meetings with customers and extended account team.
• Drive transformation towards SAP Cloud Solutions and commercial accountability.
• Maintain customer satisfaction and contractual adherence, report monthly/quarterly metrics.

Skills

Project management

SAP Operations

Customer facing

Service management

SAP cloud / cloud infrastructure

IT outsourcing

SAP Basis

Virtualized infrastructure

Technical communication

Presentation & engagement

Multitasking

Global / international teams

English proficiency

Education

Bachelor’s degree

Advanced degree preferred

Job description

Select how often (in days) to receive an alert: Create Alert

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization,

We are currently seeking a SAP Project Manager to join our team in Plano, Texas (US-TX), United States (US).

THE ROLE

The CDM is the voice of the client within SAP and recognized as the main contact and escalation point for all questions and issues with regards to the ECS engagement

The Customer Delivery Manager (CDM) is the personal point of contact for all ECS customers, managing and coordinating all account activities with internal stakeholders and customers. The CDM cooperates closely with the Technical Service Managers (TSM) and the Project Lead (PL) during larger customer projects. The CDM builds a solid customer relationship and acts as a trusted advisor to the customer.

The CDM ensures that SAP HANA Enterprise Cloud customers receive the best possible service by focusing on customer satisfaction, contract adherence and profitability. He/She is responsible for ensuring contractually agreed services are being rendered, and that change requests are processed in a timely manner.

The CDM cooperates closely with the customers’ IT department and business stakeholders, cooperatively planning and coordinating service requests. Also he is in contact with the Management / C-Level and acts as trusted advisor who grows the business by driving the client’s digital transformation and generating higher customer value. The CDM shares monthly / quarterly reporting on the Service Level with the customer and advises on new services or other developments within SAP HANA Enterprise Cloud that increase the business value for the customer.

Day to Day job Duties:(what this person will do on a daily/weekly basis)
Note: Work hours - EST Time Zone

• Actively drives the cloud transformation agenda with key client stakeholders to ensure adoption of S/4HANA and cloud standardization
• Lead the customer engagement and ensures seamless alignment across multiple internal and external stakeholders such as SAP Services, SAP Product support, ECS Partners and customer’s System Integrators or other Hosting Partners
• Perform administrative tasks required to manage the engagement (staffing, reporting and controlling).
• Manage proactive delivery of service plans and reactive support requests
• Host regular status and governance meetings with customers and other SAP stakeholders (extended account team)
• Drive transformation and onboarding towards SAP Cloud Solutions
• Drives end-to-end customer engagement including commercial responsibility (costs and profitability), customer expectations, delivery team success, customer reporting and invoicing
• Achieve customer reference collateral and customer satisfaction responses
• Deliver best through proactive mindset and de-escalate critical customer situations
• Protect and grow engagement scope and manage commercial change requests
• Participate in team-internal knowledge sharing and coach other team members

Basic Qualifications: (what are the skills required to this job with minimum years of experience on each)

• Minimum 4+ years of experience in project management or SAP Operations
• Minimum 4+ years of experience in a customer-facing role
• Minimum 4 to 6 years of experience in service management capacity managing multiple clients.
• Must have Knowledge of SAP’s cloud business, cloud and hybrid infrastructure and cloud operation processes
• Experienced in IT service providers and managing outsourcing engagements.
• SAP Basis, technology, and/or functional knowledge are very important.
• Technical infrastructure know-how and technical understanding of virtualized system landscapes is critical for this role.
• Strong ability to translate between technical and non-technical audience with confidence
• Strong engagement management, relationship building and de-escalation skills
• Excellent presentation, communication and moderator skills
• High competency in multi-tasking and ability to manage multiple engagements in parallel
• Accustomed to working in an international and global virtual matrix organization
• High proficiency in English. Additional languages are a big plus

Travel: This position requires someone to travel 20% to work from client locations.

Degree: Bachelor’s degree required; advanced degree preferred in Business Administration, Computer Science, Technical Engineering, Economics or related field

Nice to Have; (But not a must)

• Knowledge and certifications in standards and methodologies for SAP IT operations (e.g. SAP CCoE, ITIL V4 Foundation or Expert Level, Run SAP standards, Solution Manager ALM) are beneficial.
• Certification in project management methodology (e.g. PMP) is beneficial.

#LI-NorthAmerica

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this role is $74,232.00 to $128,875.00. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance.

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account,lifeand AD&D insurance,short and long termdisability coverage, paid time off, employeeassistance, participation in a 401k program with company match, andadditionalvoluntary orlegally requiredbenefits.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners.NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .