SAP Order-to-Cash Value Stream Lead

Sitka Inc.; Elkton (MD); Hybrid; USD 135,000 - 156,000; Full time

Benefits offered by this job

Benefits from Day 1 (Medical, Dental,

Hybrid work arrangement

Associate Stock Ownership Plan

Job summary

Gore Fabrics is seeking a Global Order-to-Cash (OTC) Value Stream Lead to drive transformation, standardization, and digital solutions across regions. You will partner with business leaders to implement SAP S/4HANA and Salesforce integrations, delivering scalable OTC capabilities that improve performance and customer experience.

Based in Elkton, Maryland, with a hybrid work arrangement, this role provides strategic process ownership and cross‑functional leadership.

Qualifications

• Bachelors degree in Business, Information Systems, Supply Chain, Finance, or related field OR equivalent work experience.
• Minimum of 10 years of experience in OTC, Sales Operations, ERP transformation, or related leadership roles.
• Minimum of 5 years of SAP S/4HANA OTC processes and integration with Finance, Supply Chain, CRM, and related systems.
• Experience leading global process standardization, SAP implementations, or business transformation initiatives.
• Proven ability to influence cross-functional stakeholders and lead in complex global environments.
• Ability to travel up to 10% domestically and internationally.

Responsibilities

• Lead the global OTC value stream strategy, governance, and process standardization across regions within Fabrics in collaboration with other OpCos.
• Partner across Sales Operations, Salesforce Team, Supply Chain, Finance, Digital, Enterprise Architecture, and Cross-OpCo SAP teams to align global OTC processes, business capabilities, and SAP S/4HANA solutions.
• Define and enable scalable future-state OTC processes supporting growth, operational excellence, and customer experience.
• Drive end-to-end OTC capabilities including customer onboarding, order management, fulfillment, billing, customer service, and commercial integrations.
• Provide leadership for SAP S/4HANA OTC design, deployment, testing, and continuous improvement initiatives.
• Lead OTC stabilization activities during implementation, Go-Live, and Hypercare phases, including issue escalation, cross-functional coordination, and transition to support organizations.
• Monitor operational KPIs and identify opportunities for process optimization, automation, and simplification.
• Coach business process specialists and support organizational readiness, adoption, and continuous improvement initiatives.

Skills

Global process ownership

Cross-functional leadership

Process governance

Communication skills

Education

Bachelors degree in Business, Information Systems, Supply Chain, Finance, or related field

Tools

SAP S/4HANA

Salesforce

CRM integrations

Job description

As the Global Order-to-Cash (OTC) Value Stream Lead, you will partner with business leaders to transform and standardize end-to-end OTC processes, leveraging SAP S/4HANA and related digital solutions to support Gore Fabrics' strategic objectives.

This role provides strategic leadership for OTC business capabilities, processes, and technology solutions across Gore Fabrics and broader enterprise transformation initiatives. It combines business transformation, Sales Operations enablement, and process expertise to deliver scalable, standardized, and business-focused OTC capabilities across regions and operating companies.

You will collaborate closely with business stakeholders, Sales Operations, Digital/IT teams, solution architects, functional experts, and implementation partners to define and implement future-state processes that improve operational performance and customer experience. While supporting SAP S/4HANA implementation and sustainment activities, the primary focus is driving business transformation, process governance, harmonization, and commercial effectiveness through SAP and complementary platforms such as Salesforce.

The OTC Value Stream Lead serves as a strategic process owner and cross-functional business partner, ensuring OTC capabilities enable growth, operational efficiency, customer satisfaction, and enterprise-wide standardization.

This position will be located in Elkton, Maryland, with the possibility of a hybrid work arrangement.

Pay and Benefits:

• $135,000 - $156,000 per year
• Roles above $150k are eligible for the variable pay program each fiscal year, based on defined business performance metrics.
• Factors considered in extending an offer within this pay range include (but not limited to) education, experience, knowledge, skills, and abilities.
• Medical, Dental and Vision benefits effective on Day 1 of employment! We offer a comprehensive total rewards package, including competitive benefits. More details are available at www.gore.com/careers/benefits

Responsibilities

• Lead the global OTC value stream strategy, governance, and process standardization across regions within Fabrics in collaboration with other OpCos.
• Partner across Sales Operations, Salesforce Team, Supply Chain, Finance, Digital, Enterprise Architecture, and Cross-OpCo SAP teams to align global OTC processes, business capabilities, and SAP S/4HANA solutions.
• Define and enable scalable future-state OTC processes supporting growth, operational excellence, and customer experience.
• Drive end-to-end OTC capabilities including customer onboarding, order management, fulfillment, billing, customer service, and commercial integrations.
• Provide leadership for SAP S/4HANA OTC design, deployment, testing, and continuous improvement initiatives.
• Lead OTC stabilization activities during implementation, Go-Live, and Hypercare phases, including issue escalation, cross-functional coordination, and transition to support organizations.
• Monitor operational KPIs and identify opportunities for process optimization, automation, and simplification.
• Coach business process specialists and support organizational readiness, adoption, and continuous improvement initiatives.

Required Qualifications

• Bachelor’s degree in Business, Information Systems, Supply Chain, Finance, or related field OR equivalent work experience in lieu of a degree.
• Minimum of 10 years of experience in OTC, Sales Operations, ERP transformation, or related business process leadership roles.
• Minimum of 5 years of SAP S/4HANA OTC processes and integration with Finance, Supply Chain, CRM, and related systems.
• Experience leading global process standardization, SAP implementations, or business transformation initiatives.
• Proven ability to influence cross-functional stakeholders and lead in complex global environments.
• Strong business process analysis, problem-solving, and communication skills.
• Ability to travel up to 10% domestically and internationally.

Desired Qualifications

• Experience serving as a Global Process Owner, Value Stream Lead, or Business Transformation Lead.
• Experience with SAP S/4HANA Go-Live, Hypercare, and AMS transition models.
• Familiarity with SAP best practices, Agile/Lean methodologies, and process automation initiatives.
• Experience in manufacturing or complex global supply chain environments.
• SAP certification and/or MBA preferred.

This position offers a hybrid work arrangement in the country from which the Associate is employed. Eligibility is dependent on the responsibilities of the role and business needs, and the Associate must agree to comply with Gore’s work arrangement policies.

What We Offer

Our success is based on the capability and creativity of our Associates, and we are proud to offer a comprehensive and competitive total rewards program that supports your everyday and helps you build your tomorrow.
We provide benefits that offer choice and flexibility and promote overall well-being. And in keeping with our belief that every Associate should share in the collective success of the enterprise; we provide a distinctive Associate Stock Ownership Plan in each country as well as potential opportunities for profit-sharing. Learn more at gore.com/careers/benefits
Gore is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, national origin, ancestry, age, status as a qualified individual with a disability, genetic information, pregnancy status, medical condition, marital status, sexual orientation, status as a protected veteran, gender identity and expression, and any other characteristic protected by applicable laws and regulations.
Gore is committed to a drug-free workplace. All employment is contingent upon successful completion of drug and background screening. Gore will consider qualified applicants with criminal histories, e.g., arrest and conviction records, in a manner consistent with the requirements of applicable laws.
Gore requires all applicants to be eligible to work within the United States. Gore generally will not sponsor visas unless otherwise noted on the position description.

For over 65 years, Gore has improved lives through discovery, product innovation and rewarding careers for Associates. We push the boundaries of what's possible — not just through our products and technologies but also through individual growth and development.

We believe in the strength of a diverse and inclusive workplace. With diverse perspectives, ideas and experiences, we uncover new possibilities and make a greater impact in the world. Our Associates build on a rich history of innovation, upholding Gore’s values and supporting an inclusive work environment where we treat each other and our external partners with fairness, dignity and respect.

Copyright 2025 W. L. Gore & Associates, Inc.