SAP NS2 Technical Service Manager (TSM)

SAP; Newtown Square (Delaware County); On-site; USD 131,000 - 272,000; Full time

Job summary

SAP is seeking a Trusted technical & Delivery advisor to safeguard and optimize customer investments into SAP RISE for large and strategic customers. You will own technical discussions and orchestrate experts across the SAP delivery organization to ensure successful outcomes.

In this customer-facing role, you will partner with NS2 Delivery, CDMs, and partners to drive cloud service delivery, security, and architecture decisions, while translating complex tech into clear business value.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, or Information Management.
• 8+ years SAP Basis admin experience required.
• 8+ years SAP technical consulting experience.
• Strong technical PM skills & customer-facing experience.
• Strong ability to translate between technical and non-technical audiences.

Responsibilities

• Primary technical contact for customer regarding cloud service delivery discussions.
• Support delivery manager with stakeholders and manage expectations on service delivery.
• Own technical discussions and orchestrate experts from SAP delivery org.
• Understand customer landscape and interdependencies within NS2 and beyond.
• Support migration roadmap with partners and SAP Professional Services.
• Conduct regular technical and operational reviews of cloud architecture and roadmap.

Skills

Technical PM

Customer-facing

Cloud security

Stakeholder mgmt

Architecture awareness

Education

Bachelor's degree in CS/Engineering

Tools

SAP NetWeaver

S/4HANA

AWS/Azure/GCP

Job description

We help the world run betterAt SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

We help the world run betterAt SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape whats next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

Company Description

SAP is the global market leader for business software and related services, and SAP National Security Services Inc.® (SAP NS2®) is an independent U.S. subsidiary, offering SAP solutions with specialized levels of security and support to meet the requirements of U.S. national security and critical infrastructure customers.

Must be a US Citizen; this position requires access to customer data. All internals must have Manager’s approval to transfer.

Position Summary

Trusted technical & Delivery advisor in the safeguarding and optimization of customer investments into SAP RISE. TSM owns the customer landscape and advises on critical and complex landscape changes during life cycle management.TSM will work as a team with NS2 internal service delivery to support our customers, by providing quality services throughout their entire RISE journey. This is a customer-facing role focused on Large & Strategic Customers.

Responsibilities

• Primary contact for the customer regarding technology and cloud technical service delivery discussions.


• Support client delivery manager (CDM) in regular cadence with stakeholders at customer and manage expectations with regard to service delivery.


• Own the technical discussions with the customer and act as the orchestrator of experts to obtain expertise from the SAP delivery organization as required.


• Ownership & detailed understanding of the customer landscape managed within NS2 & understanding interdependencies between systems (both within NS2 and beyond).


• Support the Account team and the TechOps teams for execution of the service delivery plan and calendar.


• Analyze customer technical requirements and organize / co-ordinate experts from NS2 Delivery team and drive those topics to resolution to the satisfaction of the customer.


• Present the intricacies of the private offering, technical details, and engagement model to internal and external stakeholders.


• Guide customers on all technical aspects like Business Continuity, Security & Compliance, Networks, etc.


• Assess customer security and network requirements to make sure the SAP security architecture framework can meet customer requirements.


• Conduct Technical & operational reviews (monthly) to measure the progress against defined Cloud architecture & roadmap; establish and drive resolution plans to resolve issues and problems to completion.


• Support the migration roadmap together with partners, System Integrators, and/or SAP Professional Services.


• Comprehensive knowledge of S/4HANA architecture, conversion, migration path, methodology and tools.


• Understanding of various SAP cloud solutions and integration scenarios of SAP systems with BTP, Ariba, SuccessFactors etc.

Education And Qualification / Skills And Competencies

• Bachelor’s degree or higher in one of the following areas: Computer Science, Engineering, Information Management.


• High proficiency in the SAP product portfolio, offerings, and industry solutions.


• Strong technical project management skills & customer-facing experience.


• Strong ability to translate between technical and non-technical audience with confidence.


• Strong engagement management, relationship building and de-escalation skills.


• Excellent presentation, communication and moderator skills.


• Good understanding of SAP solutions (releases, platform interdependencies, etc.).


• Good understanding of operational aspects (Application or Technical) of SAP solutions in a cloud environment.


• Good understanding of capabilities of at least one Hyperscale Clouds (AWS; MS Azure or GCP).

Work Experience

• 8+ years of experience with SAP Basis administrative duties REQUIRED.


• 8+ years of customer-facing SAP Technical Consulting experience.


• 8+ years of solution design, enterprise architecture, and/or SAP implementations.


• 6+ years’ experience in technical project management for SAP Operations or Implementation.


• SAP NetWeaver, OS/DB migration, SAP HANA certifications are plus.


• Experience and certifications with IaaS Providers (AWS, MS Azure, or GCP) are an advantage.


• SAP HANA and S/4 HANA skills would be very helpful but not mandatory.


• Cloud security including Cyber Security, Encryption, and key management knowledge is preferred.


• BRIM/CC/CM experience strongly preferred.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e‑mail with your request to Recruiting Operations Team: [e-mail].

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Compensation Range Transparency

SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step towards demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted annual combined range for this position is 131000-271600USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.

AI Usage in the Recruitment Process

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Please note that any violation of these guidelines may result in disqualification from the hiring process.