SAP NS2 Sales Architect

SmartRecruiters, Inc.; Herndon (VA); On-site; USD 133,000 - 303,000; Full time

Job summary

SAP NS2 is seeking a delivery excellence leader to drive programs across large, complex delivery organizations, focusing on strategic workforce planning, resource governance, and capability transformation.

You will design delivery frameworks, dashboards, and risk mitigation while mentoring a team and collaborating with senior leaders to sustain high performance across global processes and security standards.

Qualifications

• You have extensive experience leading services delivery excellence programs across large, complex delivery organizations.
• Deep expertise in strategic workforce planning, resource management, capacity governance, skill transformation, and process standardization at scale is required.
• Experience managing teams, influencing senior stakeholders, and shaping operational excellence frameworks and delivery standards across a portfolio is expected. You balance deep operational knowledge with strategic thinking about how delivery organizations need to evolve.

Responsibilities

• Lead services delivery excellence programs end-to-end, driving workforce planning strategy, resource allocation governance, and capability transformation across the delivery organization.
• Designing and overseeing delivery process frameworks, performance reporting, and operational dashboards that enable data-driven decision-making are core responsibilities.
• Governing compliance with global processes, security standards, and risk mitigation initiatives, manage senior stakeholder relationships, and mentor a team of delivery excellence professionals.
• Shaping operational methodology and tooling within your area is part of the role.

Skills

Process Improvement

Compliance Management

Strategic Workforce Planning

Resource Management

Stakeholder Management

Business Performance Management

Project Risk Management

Capacity Planning

Project Scoping

Effective Communication

AI Data Analytics

AI-Workforce Transformation Planning

Process Mining & Optimization

AI Governance Operations

Context Engineering

AI Output Quality Assurance

Agentic AI Day-to-Day Practice

AI-Assisted Automation and Prototyping

AI Adoption Capability

Job description

• Compensation: USD 132,600 - USD 302,600 - yearly

Company Description

SAP is the global market leader for business software and related services, and SAP National Security Services Inc.® (SAP NS2®) is an independent U.S. subsidiary, offering SAP solutions with specialized levels of security and support to meet the requirements of U.S. national security and critical infrastructure customers.

Must be a US Citizen; this position requires access to customer data. All internals must have Manager's approval to transfer.

Job Description

What you'll bring

You have extensive experience leading services delivery excellence programs across large, complex delivery organizations. Deep expertise in strategic workforce planning, resource management, capacity governance, skill transformation, and process standardization at scale is required. Experience managing teams, influencing senior stakeholders, and shaping operational excellence frameworks and delivery standards across a portfolio is expected. You balance deep operational knowledge with strategic thinking about how delivery organizations need to evolve.

What you'll build

You'll lead services delivery excellence programs end-to-end, driving workforce planning strategy, resource allocation governance, and capability transformation across the delivery organization. Designing and overseeing delivery process frameworks, performance reporting, and operational dashboards that enable data-driven decision-making are core responsibilities. You'll govern compliance with global processes, security standards, and risk mitigation initiatives, manage senior stakeholder relationships, and mentor a team of delivery excellence professionals. Shaping operational methodology and tooling within your area is part of the role.

Where you belong

You'll provide delivery excellence leadership across teams and act as a trusted advisor to senior delivery and business leaders on workforce strategy and operational performance. The team relies on your experience to govern complexity, resolve escalations, and sustain delivery standards. If you're motivated by driving sustainable business performance through workforce and operational excellence at scale, this is the right level.

Qualifications

Process Improvement, Compliance Management, Strategic Workforce Planning, Resource Management, Stakeholder Management, Business Performance Management, Project Risk Management, Capacity Planning, Project Scoping, Effective Communication, AI Data Analytics, AI-Workforce Transformation Planning, Process Mining & Optimization, AI Governance Operations, Context Engineering, AI Output Quality Assurance, Agentic AI Day-to-Day Practice, AI-Assisted Automation and Prototyping, AI Adoption Capability

Additional Information

All your information will be kept confidential according to EEO guidelines.

About SAP
With a global network of customers, partners, employees, and thought leaders, SAP helps the world run better and improves people's lives.
As a leader in enterprise applications and business AI, SAP stands at the nexus of business and technology. For over 50 years, organizations have trusted SAP to bring out their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer experience.

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Compensation Range Transparency
SAP believes pay transparency is essential to fostering an honest, supportive, and inclusive culture and is an important part of our commitment to pay equity. The salary range for this position is included in the job posting. The actual compensation offered to the successful candidate will fall within that range and will depend on factors such as education, skills, experience, location, and scope of the role, as determined through the selection process. Where applicable, SAP may also provide variable incentive opportunities and additional benefits, subject to the terms of the relevant plans and policies. Any variable incentive amount is target-based, with actual payouts dependent on company and individual performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits .

AI Usage in the Recruitment Process
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
Please note that any violation of these guidelines may result in disqualification from the hiring process.