SAP EWM

Cyber Space Technologies LLC; Minneapolis (MN); On-site; USD 120,000 - 160,000; Full time

Job summary

Cyber Space Technologies LLC in the United States seeks an SAP S/4HANA EWM AMS functional consultant to own steady-state support, triage, and continuous improvement for warehouse and 3PL integrations, ensuring SLA adherence.

You will configure outbound/inbound processes, manage warehouse structures, and collaborate with business users and 3PL partners to translate requirements into clear user stories and specs. Strong SAP EWM and AMS delivery experience required.

Qualifications

• 7+ years SAP logistics experience with meaningful depth in EWM and exposure to 3PL integrations.
• Warehouse/logistics domain experience preferred.

Responsibilities

• Provide L2/L3 functional support for SAP EWM and 3PL-connected warehouse processes (incidents, problems, changes, service requests).
• Triage, troubleshoot, and perform root-cause analysis for warehouse execution issues (inbound, outbound, internal movements, inventory).
• Configure and support core EWM functions: outbound waves, picking, packing, staging, loading, PGI; internal replenishment, bin-to-bin, inventory, cycle counting, scrapping; warehouse structure and work centers.
• Support execution controls and optimization: WO/Wave management, labor/queue concepts, exception handling, monitoring.
• Own/support 3PL integration: interface monitoring, error handling, mapping clarification, SLA alignment.
• Partner with business users to capture requirements, propose improvements, translate into user stories/functional specs.
• Support testing activities: unit testing, regression, UAT, release/cutover coordination.
• Maintain runbooks, SOPs, knowledge articles, interface monitoring guides, support playbooks.

Skills

SAP EWM

AMS delivery

3PL integrations

Incident troubleshooting

User story writing

Stakeholder communication

Tools

ABAP

CPI/PI/PO

IDoc integration

Middleware monitoring

Job description

Serve as the primary functional consultant for SAP S/4HANA Embedded EWM (or decentralized EWM, as applicable) and 3PL integrations in an Application Management Services (AMS) Engagement. Own steady-state support, defect resolution, minor enhancements, and continuous improvement for warehouse and logistics execution processes, ensuring stable operations and SLA adherence.

Key responsibilities (AMS-focused)

• Provide L2/L3 functional support for SAP EWM and 3PL-connected warehouse processes (incident/problem/change/service requests).
• Perform triage, troubleshooting, and root-cause analysis for warehouse execution issues (inbound, outbound, internal movements, inventory).
• Configure and support core EWM functions:
• Outbound: waves, picking, packing, staging, loading, PGI
• Internal: replenishment, bin-to-bin, physical inventory, cycle counting, scrapping
• Warehouse structure: storage types/sections/bins, activity areas, work centers, packing specs
• Support execution controls and optimization: WO/Wave management, labor/queue concepts (where used), exception handling, and monitoring.
• Own/support 3PL integration (as applicable): interface monitoring, error handling, mapping clarification, and process alignment with provider SLAs.
• Partner with business users and warehouse ops leads to capture requirements, propose improvements, and translate into user stories/functional specs.
• Support testing activities: unit testing, regression, UAT support, and release/cutover coordination.
• Maintain operational artifacts: runbooks, SOPs, knowledge articles, interface monitoring guides, and support playbooks.

Required functional expertise

• Hands-on SAP S/4HANA experience with EWM (Embedded or Decentralized), including:
• Warehouse structure and master data (products, bins, HU, packaging specs where used)
• Warehouse task/order concepts, RF processes (if applicable), and monitoring tools
• Inbound/outbound/inventory end-to-end flows and exception scenarios
• Strong integration understanding with:
• S/4 MM/IM, SD/LE (deliveries), TM (if used), and FI impacts of goods movements
• Practical knowledge of 3PL operating models and common integration patterns (e.g., IDoc/API/EDI via middleware), including reconciliation and control points.
• Experience in AMS delivery: ticket management discipline, RCA, documentation, and stakeholder communications.

Technical and delivery skills

• Ability to work with technical teams (ABAP/CPI/PI/PO/BTP Integration Suite/middleware) to diagnose interface issues and define fixes.
• Comfort using monitoring tools (EWM monitors, queues, IDoc monitoring, middleware dashboards) and producing clear defect narratives.
• Strong communication with warehouse operations, IT, and external 3PL partners; able to lead calls through resolution.

Qualifications

• 7+ years (typical) SAP logistics experience with meaningful depth in EWM and exposure to 3PL integrations.
• Warehouse/logistics domain experience (distribution, manufacturing warehousing, retail, or CPG) preferred.

Nice-to-have

• Experience with RF Framework, MFS, Yard Logistics, Batch/serial handling, or regulated/controlled environments.
• Exposure to SAP TM and dock/appointment processes.
• SAP certifications in EWM and/or S/4HANA logistics.

Success measures (typical AMS KPIs)

• SLA attainment, reduction in warehouse disruption incidents, improved first-time-fix rate.
• Stable, low-defect releases; high-quality documentation/KT; strong business satisfaction.