SAP ERCS Associate Director

Accenture; United States; On-site; USD 160,000 - 350,000; Full time

Benefits offered by this job

Medical insurance

Dental

Vision

Life insurance

Long-term disability

401(k) plan

Bonus opportunities

Paid holidays

Paid time off

Job summary

Accenture is a leading global professional services company helping clients reinvent their business through digital core and AI-powered transformation. This role sits in the Utilities Practice and focuses on Energy Retail, Customer Operations, and Meter-to-Cash transformation, leading multi-disciplinary teams and advising C-level clients.

You will drive strategy-to-execution programs, develop new offerings, and oversee delivery while accelerating value creation for clients in a rapidly evolving

Qualifications

• At least 12 years of experience in the Utilities sector, with deep expertise in Energy Retail, Customer Operations, and Meter-to-Cash transformation.
• Extensive experience leading large-scale transformation programs, including SAP CIS implementations.
• Proven ability to operate as a senior client advisor, building relationships with executive stakeholders and influencing decisions.

Responsibilities

• Lead large-scale, end-to-end transformation programs across Energy Retail and Customer Operations, focusing on digital transformation and customer experience.
• Serve as trusted advisor to C-suite and senior utility executives, aligning transformation with business outcomes like growth and cost optimization.
• Originate and lead complex sales pursuits, shaping deals and closing high-impact opportunities.

Skills

Energy Retail

Customer Operations

Meter-to-Cash transformation

Executive stakeholder management

Digital transformation

Data & AI

Storytelling

Education

Bachelor's degree or equivalent

Tools

SAP CIS

Job description

Accenture is a leading solutions and services company that helps the world’s leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed across the enterprise, bringing together the talent of our approximately 786,000 people, our proprietary assets and platforms, and deep ecosystem relationships. Our strategy is to be the reinvention partner of choice for our clients and to be the most client-focused, AI-enabled, great place to work in the world. Through our Reinvention Services we bring together our capabilities across strategy, consulting, technology, operations, Song and Industry X with our deep industry expertise to create and deliver solutions and services for our clients. Our purpose is to deliver on the promise of technology and human ingenuity, and we measure our success by the 360° value we create for all our stakeholders. Visit us at accenture.com.
Within Accenture's Utilities Practice, we use our deep industry expertise in digital customer engagement and operations, connected energy services and customer platforms to help retail energy and utility providers with cost effectiveness, revenue assurance/extension and customer satisfaction and loyalty.
We work with C-suite executives, leaders and boards of the world’s leading organizations, helping them reinvent every part of their enterprise to drive greater growth, enhance competitiveness, implement operational improvements, reduce cost, deliver sustainable 360° stakeholder value, and set a new performance frontier for themselves and the industry in which they operate. Our deep industry and functional expertise is supported by proprietary assets and solutions that help organizations transform faster and become more resilient. Underpinned by technology, data, analytics, AI, change management, talent and sustainability capabilities, our Strategy & Consulting services help architect and accelerate all aspects of an organization’s total enterprise reinvention

Benefits Of Working At Accenture

• Impactful Projects with Leading Clients: Opportunity to partner with top-tier clients in the CNR Industry on transformative projects.
• Collaborative Work Culture: Join a dynamic and collaborative environment that values professional growth and development.
• Competitive Compensation and Benefits: Enjoy a rewarding compensation package, including extensive benefits.

Key Responsibilities

• Lead large-scale, end-to-end transformation programs across Energy Retail and Customer Operations, shaping strategy through execution with a focus on digital transformation, customer experience, and operational performance improvement across the meter-to-cash value chain.
• Serve as a trusted advisor to C-suite and senior utility executives, influencing strategic direction, shaping enterprise priorities, and aligning transformation initiatives to business outcomes including growth, cost optimization, and customer satisfaction.
• Define and drive market-leading offerings in Energy Retail and Customer Transformation, bringing innovative perspectives on topics such as customer experience, affordability, digital channels, and data/AI-enabled operations.
• Originate and lead complex sales pursuits, including shaping deal strategy, developing compelling value propositions, and closing high-impact opportunities that contribute meaningfully to practice growth.
• Oversee multi-disciplinary delivery teams, ensuring high-quality outcomes while driving accountability across scope, timeline, and financial performance, and embedding best practices across engagements.
• Act as a thought leader in the Utilities industry, contributing to external eminence, client workshops, and intellectual property development aligned to emerging trends, regulatory dynamics, and technology innovation.
• Build and scale high-performing teams, mentoring senior talent, fostering a strong leadership culture, and developing the next generation of practitioners within the Utilities practice.
• Collaborate across Accenture’s ecosystem (Strategy, Industry X, Technology, Song) to bring integrated, cross-functional solutions to clients and maximize impact.

Travel may be required for this role. The amount of travel will vary from 25% to 100% depending on business need and client requirements.

Here’s What You Need

• At least 12 years of experience in the Utilities sector, with deep expertise in Energy Retail, Customer Operations, and Meter-to-Cash transformation.
• Extensive experience leading large-scale transformation programs, including SAP CIS implementations and broader customer and billing modernization initiatives.
• Proven ability to operate as a senior client advisor, with a track record of building and sustaining relationships with executive stakeholders and influencing strategic decisions.
• Strong consulting and commercial acumen, including experience leading complex engagements, managing P&L, and delivering measurable business outcomes.
• Deep expertise in digital transformation and customer experience, including the application of data, analytics, and AI to drive operational and customer-centric improvements.
• Demonstrated ability to originate and close new business, contributing to revenue growth and expansion of client accounts.
• Exceptional communication and storytelling skills, with the ability to distill complex topics into clear, compelling narratives for executive audiences.
• Experience leading and developing senior teams, with a focus on coaching, mentorship, and building inclusive, high-performance environments.
• Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate’s Degree, must have minimum 6 years work experience)

Bonus Points If

• You are recognized as a market leader or subject matter expert in Energy Retail or Customer Transformation, with external visibility (e.g., publications, speaking engagements, industry forums).
• You have a strong network of senior industry relationships and a demonstrated ability to convert those relationships into business opportunities.
• You have led end-to-end transformation efforts, including business case development, operating model design, agile delivery, and large-scale change management.
• You bring experience in Data & AI, GenAI, or advanced analytics applied to customer operations, billing, or service transformation.

We anticipate this job posting will be posted until 10/16/2026

Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here: U.S. Employee Benefits | Accenture

Role Location Annual Salary Range

California $163,000 to $434,000
Cleveland $150,900 to $347,200
Colorado $163,000 to $375,000
District of Columbia $173,500 to $399,300
Illinois $150,900 to $375,000
Maine $138,800 to $319,400
Maryland $163,000 to $375,000
Massachusetts $163,000 to $399,300
Minnesota $163,000 to $375,000
New York $150,900 to $434,000
New Jersey $173,500 to $434,000
Virginia $150,900 to $399,300
Washington $173,500 to $399,300
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We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
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