SAP ERCS Associate Director

1000 Accenture LLP Company; Arlington (VA); On-site; USD 151,000 - 399,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401(k) plan with company match

Paid holidays and paid time off

Bonus opportunities

Job summary

Accenture is seeking a senior leader with deep utilities sector expertise to drive large-scale transformation programs across Energy Retail and Customer Operations. You will partner with C-suite executives to shape strategy, define market-leading offerings, and oversee multi-disciplinary teams to deliver high-impact results.

Travel may be required as part of client delivery, with a focus on data, AI, and digital transformation to improve customer experience and operational performance.

Qualifications

• 12+ years in Utilities with expertise in Energy Retail and Customer Operations.
• Experience leading large transformation programs and modernization initiatives.
• Proven ability to engage executive stakeholders and influence decisions.

Responsibilities

• Lead large-scale transformation programs across Energy Retail and Customer Operations.
• Advise C-suite executives, shaping strategy and business outcomes.
• Define market-leading offerings in Energy Retail and Customer Transformation.
• Originate and close complex sales opportunities to grow the practice.
• Oversee multi-disciplinary delivery teams and governance across scope and budget.
• Act as a thought leader, contributing to external eminence and IP development.
• Build high-performing teams and foster inclusive leadership within the practice.
• Collaborate across Strategy, Industry X, Technology, and Song ecosystems.

Skills

Utilities sector experience

Transformation programs

Executive stakeholder management

Data & AI expertise

Education

Bachelor’s degree or equivalent (minimum 12 years) work experience

Tools

SAP CIS

CRM systems

Job description

Accenture is a leading solutions and services company that helps the world’s leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed across the enterprise, bringing together the talent of our approximately 786,000 people, our proprietary assets and platforms, and deep ecosystem relationships. Our strategy is to be the reinvention partner of choice for our clients and to be the most client-focused, AI-enabled, great place to work in the world. Through our Reinvention Services we bring together our capabilities across strategy, consulting, technology, operations, Song and Industry X with our deep industry expertise to create and deliver solutions and services for our clients. Our purpose is to deliver on the promise of technology and human ingenuity, and we measure our success by the 360° value we create for all our stakeholders. Visit us at accenture.com.

Within Accenture's Utilities Practice, we use our deep industry expertise in digital customer engagement and operations, connected energy services and customer platforms to help retail energy and utility providers with cost effectiveness, revenue assurance/extension and customer satisfaction and loyalty. We work with C-suite executives, leaders and boards of the world’s leading organizations, helping them reinvent every part of their enterprise to drive greater growth, enhance competitiveness, implement operational improvements, reduce cost, deliver sustainable 360° stakeholder value, and set a new performance frontier for themselves and the industry in which they operate. Our deep industry and functional expertise is supported by proprietary assets and solutions that help organizations transform faster and become more resilient. Underpinned by technology, data, analytics, AI, change management, talent and sustainability capabilities, our Strategy & Consulting services help architect and accelerate all aspects of an organization’s total enterprise reinvention.

Benefits of Working at Accenture

Impactful Projects with Leading Clients: Opportunity to partner with top-tier clients in the CNR Industry on transformative projects. Collaborative Work Culture: Join a dynamic and collaborative environment that values professional growth and development. Competitive Compensation and Benefits: Enjoy a rewarding compensation package, including extensive benefits.

Key Responsibilities

• Lead large‑scale, end‑to‑end transformation programs across Energy Retail and Customer Operations, shaping strategy through execution with a focus on digital transformation, customer experience, and operational performance improvement across the meter‑to‑cash value chain.
• Serve as a trusted advisor to C‑suite and senior utility executives, influencing strategic direction, shaping enterprise priorities, and aligning transformation initiatives to business outcomes including growth, cost optimization, and customer satisfaction.
• Define and drive market‑leading offerings in Energy Retail and Customer Transformation, bringing innovative perspectives on topics such as customer experience, affordability, digital channels, and data/AI‑enabled operations.
• Originate and lead complex sales pursuits, including shaping deal strategy, developing compelling value propositions, and closing high‑impact opportunities that contribute meaningfully to practice growth.
• Oversee multi‑disciplinary delivery teams, ensuring high‑quality outcomes while driving accountability across scope, timeline, and financial performance, and embedding best practices across engagements.
• Act as a thought leader in the Utilities industry, contributing to external eminence, client workshops, and intellectual property development aligned to emerging trends, regulatory dynamics, and technology innovation.
• Build and scale high‑performing teams, mentoring senior talent, fostering a strong leadership culture, and developing the next generation of practitioners within the Utilities practice.
• Collaborate across Accenture’s ecosystem (Strategy, Industry X, Technology, Song) to bring integrated, cross‑functional solutions to clients and maximize impact.
• Travel may be required for this role. The amount of travel will vary from 25% to 100% depending on business need and client requirements.

Qualifications and Experience

• At least 12 years of experience in the Utilities sector, with deep expertise in Energy Retail, Customer Operations, and Meter‑to‑Cash transformation.
• Extensive experience leading large‑scale transformation programs, including SAP CIS implementations and broader customer and billing modernization initiatives.
• Proven ability to operate as a senior client advisor, with a track record of building and sustaining relationships with executive stakeholders and influencing strategic decisions.
• Strong consulting and commercial acumen, including experience leading complex engagements, managing P&L, and delivering measurable business outcomes.
• Deep expertise in digital transformation and customer experience, including the application of data, analytics, and AI to drive operational and customer‑centric improvements.
• Demonstrated ability to originate and close new business, contributing to revenue growth and expansion of client accounts.
• Exceptional communication and storytelling skills, with the ability to distill complex topics into clear, compelling narratives for executive audiences.
• Experience leading and developing senior teams, with a focus on coaching, mentorship, and building inclusive, high‑performance environments.
• Bachelor’s degree or equivalent (minimum 12 years) work experience. (If Associate’s Degree, must have minimum 6 years work experience)

Bonus Points If

• You are recognized as a market leader or subject matter expert in Energy Retail or Customer Transformation, with external visibility (e.g., publications, speaking engagements, industry forums).
• You have a strong network of senior industry relationships and a demonstrated ability to convert those relationships into business opportunities.
• You have led end‑to‑end transformation efforts, including business case development, operating model design, agile delivery, and large‑scale change management.
• You bring experience in Data & AI, GenAI, or advanced analytics applied to customer operations, billing, or service transformation.

Compensation and Benefits

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long‑term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off.

Salary by Location

• California $163,000 to $434,000
• Colorado $163,000 to $375,000
• Connecticut $163,000 to $375,000
• District of Columbia $173,500 to $399,300
• Illinois $150,900 to $375,000
• Maine $138,800 to $319,400
• Maryland $163,000 to $375,000
• Massachusetts $163,000 to $399,300
• Minnesota $163,000 to $375,000
• New York $150,900 to $434,000
• New Jersey $173,500 to $434,000
• Ohio $150,900 to $347,200
• Virginia $150,900 to $399,300
• Washington $173,500 to $399,300

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.

What We Believe

We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here.

Requesting An Accommodation

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Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you’ll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive.