SAP Engagement Manager

Reply; Chicago (IL); On-site; USD 150,000 - 210,000; Full time

Job summary

Syskoplan Reply is seeking an Engagement Manager to define and orchestrate a portfolio of SAP services for assigned clients and lead digital transformation initiatives. You will manage client relationships, coordinate with Reply teams and ensure delivery excellence from SOW to run, while driving value realization and opportunities for expansion.

You will lead a consulting team, oversee risks, budget, and staffing, and collaborate with Sales to onboard new clients.

Qualifications

• Bachelor’s degree required.
• 7 years of SAP experience.
• Experience in a project management role.
• Experience on 3+ full lifecycle SAP projects in areas including S/4HANA, CRM, BI, SCM, APO, SRM, SAP Solution Manager.
• Experience creating RFPs and SOWs for client engagements.
• Willingness to travel up to 50%.

Responsibilities

• Build trusted customer relationships, develop service plans, and drive SAP adoption and business transformation.
• Collaborate with client stakeholders to develop and implement strategic plans that optimize SAP investment and deliver measurable business value.
• Identify and address risks and own end-to-end escalation management for critical issues.
• Collaborate with Reply's project managers to promote successful project execution across Delivery, Scope, Cost and Resourcing; provide oversight to the team.
• Lead, motivate, and empower the consulting team while evaluating performance to enhance skills and client collaboration.
• Partner with Sales and Marketing from engaging prospects through to onboarding; build project scope, resourcing, and cost estimates for proposals.

Skills

Leadership

Travel up to 50%

SAP experience

Project management

RFP / SOW content

Stakeholder management

Education

Bachelor’s degree

Tools

SAP S/4HANA

CRM

BI tools

Job description

Syskoplan Reply is a part of the Reply Network, focused on delivering transformative projects to our clients leveraging SAP solutions. Syskoplan Reply is an SAP Gold partner and has recognized expertise in executing global projects in various industries and a wide range of competencies including business process consulting, customer experience, intelligent automation, ERP and more.

You are a motivated and ambitious key team member, with functional SAP experience who can manage the responsibilities below. As a key team member, you are responsible for defining and orchestrating a portfolio of services provided to your assigned clients and as a trusted advisor, you will support the setup and execution of digital transformation roadmaps and provision of services to meet the high standards of customers and Reply, while coordinating with the Reply team. As Engagement Manager you are responsible and accountable for the ultimate success of your assigned engagements, from the statement of work through transition to run.

Responsibilities

• Build trusted customer relationships, develop service plans, and drive SAP adoption and business transformation. Support contract extensions and renewals ahead of end date, ensure delivered value is visible to the customer, and flag new opportunities for Sales to drive
• Collaborate with client stakeholders to develop and implement strategic plans that optimize SAP investment and deliver measurable business value.
• Proactively identify and address functional, technical, staffing, and commercial risks before they escalation. Own end-to-end escalation management for critical issues.
• Collaborate with Reply's project managers to promote successful project execution across Project Delivery, Scope Management, Cost Management and Resourcing. Provide oversight, guidance and support to the Reply project manager, the consulting team, and the client's teams throughout the engagement, including regular onsite visits.
• Lead, motivate, and empower the consulting team while evaluating performance to enhance skills, foster success, and promote effective client collaboration.
• Partner with Sales and Marketing from engaging prospects, supporting RFP processes, through to client onboarding. Own content creation and orchestration for these processes while consistently communicating Reply’s value. Build out the project scope, resourcing plan, and cost estimate for proposals — coordinating input from the sales team & getting Partner sign-off
• Build and maintain relationships with key client decision-makers — from IT (CIO, SAP Applications Director, Technical/Team Managers) to the C‑suite (CEO/CFO/COO) to the business (Site Directors, Business Process Owners) — through regular onsite visits and independent leadership meetings. Hold a seat on the client Steering Committee and stay engaged with the PMO throughout the engagement.
• Turn each engagement into a reference— partner with Sales and Marketing on joint opportunities like success stories, short films, and conference appearances with the client.

Minimum Requirements

• Bachelor’s degree
• Travel up to 50%
• 7 years of SAP experience
• Experience in a project management role
• Experience on 3+ full lifecycle projects in area of SAP implementation, SAP release upgrades and/or ongoing support of various SAP Business Suite products (S/4HANA, CRM, BI, SCM, APO, SRM, SAP Solution Manager)
• Practical experience in the application of SAP implementation methodologies
• Leadership skills to provide direction to the consulting team, and as a trusted adviser to the client when advising on strategy, direction, and risk
• Experience creating RFP and statement of work content, project and resource plans, cost estimates and assumptions lists in a client-facing role

Preferred Qualifications

• Specific knowledge in any of the following industries: Process, Chemicals, Manufacturing, Distribution
• Knowledge or experience deploying SAP S/4 HANA Public Cloud
• Implementation experience in non ERP SAP Cloud environments

About Reply

Reply specializes in the design and implementation of solutions based on new communication channels and digital media. Reply is a network of highly specialized companies supporting global industrial groups operating in the telecom and media, industry and services, banking, insurance and public administration sectors in the definition and development of business models enabled for the new paradigms of AI, cloud computing, digital media and the Internet of Things. Reply services include Consulting, System Integration and Digital Services. www.reply.com

The base compensation range for this full-time position is between $150,000-$210,000 plus benefits. Compensation decisions are supported through market data, where regional variances may exist based on cost of labor. We also consider prior experience, relevant skills, education, training, certifications, and other job-related qualifications. If you have questions regarding compensation, the talent acquisition team can provide details during the interview process.

Reply is an equal opportunity employer. We are committed to provide equal opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you need assistance and reasonable accommodation due to a disability during the application or the recruiting process, email us [e-mail]. Visit our website at www.reply.com to learn more about our open roles.