SAP - Delivery Excellence - Delivery Lead - Senior Manager - Location OPEN

EY; Grand Rapids (MI); Hybrid; USD 172,000 - 392,000; Full time

Benefits offered by this job

Hybrid work model

Paid time off

Medical and dental coverage

Job summary

EY is seeking a Delivery Lead to drive large SAP implementations as a Senior Manager, coordinating with clients and cross-functional teams. The role focuses on establishing operating structures for programs and ensuring timely, on-budget delivery that aligns business objectives with technology solutions.

You will manage both technical and non-technical teams, oversee timelines, costs, and quality, and foster a culture of accountability and continuous improvement throughout the project lifecycle.

Qualifications

• Bachelor’s degree; Master’s degree preferred.
• 10+ years of SAP experience.
• 5–7 years leading large SAP deployments.
• Proficiency in program structuring and iterative delivery.
• Experience in hybrid and waterfall delivery.
• Strong skills in project and portfolio management.

Responsibilities

• Lead engagement delivery and manage client relationships daily.
• Oversee program/project management to ensure objectives are met.
• Develop resource plans and budgets and manage engagement economics.

Skills

SAP program delivery

Client relationship mgmt

Agile delivery

Waterfall delivery

Education

Bachelor’s degree

Master’s degree preferred

Job description

Location: Anywhere in Country

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.

Our goal is to provide clients with a unique business perspective on how SAP technology can enhance their operations. By leveraging EY’s expertise in SAP, Supply Chain, FICO, BPC, Data & Analytics, Customer Solutions, Technology & Architecture, and SuccessFactors, we assist clients in enhancing performance and increasing productivity.

The opportunity

As Delivery Lead, your focus will encompass the planning, driving, and managing of large SAP implementations. You will work with clients and stakeholders to establish the operating structures for large scale programs and be responsible for the day-to-day delivery that drives to successful outcomes for both our clients and for EY. You must be able to build trusted relationships with senior client leadership to effectively understand their strategic priorities, anticipate challenges, and proactively resolve issues as they arise. Additionally, you will collaborate closely with cross-functional teams to ensure alignment between business objectives and technology solutions, fostering a culture of accountability and continuous improvement throughout the project lifecycle.

In this role, you will build and manage the delivery of technology transformation projects and programs that align with our organizational strategy. You will provide assurance to leadership by managing timelines, costs, and quality, while leading both technical and non-technical project teams in the development and implementation of technology solutions and infrastructure.

Your Key Responsibilities

As a Senior Manager, you will play a pivotal role in the effective management and delivery of complex processes, solutions, and projects. You will navigate operational and organizational dynamics while maintaining a strong focus on quality and risk management. This position offers a unique opportunity to develop your leadership skills and expand your professional network. Key responsibilities include:

• Leading engagement delivery and managing client relationships on a daily basis.
• Accountable for program/project management, ensuring that all objectives are met.
• Developing resource plans and budgets for engagements, managing engagement economics effectively.

Skills And Attributes For Success

To thrive in this role, you will need a blend of technical expertise and strong interpersonal skills. The following attributes will make a significant impact:

• Understanding of common SAP program delivery challenges and knowledge of leading practices to enable the navigation through obstacles.
• Proven ability to manage client relationships and generate revenue.
• Strong analytical skills to develop solutions to complex problems.
• Excellent communication skills to convey ideas and influence stakeholders.
• Deep understanding of project and program delivery methods, including Agile and Waterfall.

To qualify for the role, you must have

• A bachelor’s degree (4-year degree); a master’s degree preferred.
• A minimum of 10 years of relevant experience with one or more SAP Modules.
• Typically, no less than 5 - 7 years of relevant experience leading large SAP deployments across Consumer Business, Manufacturing, Technology or Industrial Products sectors.
• Proficiency in program structuring and iterative delivery methodologies.
• Experience in hybrid and waterfall delivery methodologies.
• Strong skills in project and portfolio management tools, along with a solid understanding of project or program value, finance, and quality management.
• Familiarity with the system development lifecycle, contract/vendor management, and resource management within projects or programs.
• A comprehensive understanding of the technology landscape.
• A flexibility and willingness to travel to meet client needs; travel is estimated at 40-60%.

Ideally, you’ll also have

• Experience in leading diverse teams and managing change effectively.
• Strong negotiation and influencing skills.
• A track record of building and managing client trust and value.
• Previous consulting experience.
• SAP certification(s).
• Experience with at least two SAP program delivery lifecycles.

What We Look For We seek individuals who are not only skilled but also demonstrate emotional agility and digital fluency. Top performers are proactive, adaptable, and possess a strong commercial acumen, allowing them to navigate complex challenges and drive innovation within their teams.

What We Offer You

At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams.

We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $171,600 to $392,100. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $205,900 to $445,700. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.

Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.

Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

EY accepts applications for this position on an on-going basis.

EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.

EY | Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.

EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at [e-mail].