SAP Customer Retail Transformation - Technology Consulting - Manager Consultant

EY; New York (NY); Hybrid; USD 171,000 - 297,000; Full time

Job summary

EY seeks an experienced SAP Retail Manager to lead end-to-end SAP S/4HANA Retail implementations across multiple retail sectors. You will translate complex business requirements into scalable SAP solutions that support business transformation, working with cross-functional global teams.

The ideal candidate has 4–6 years in SAP Retail delivery, strong consulting and stakeholder management skills, and a willingness to travel 40–60%. Hybrid work model and NYC metro experience are valued.

Qualifications

• Bachelor’s degree.
• 4–6 years delivering SAP Retail or retail transformation programs, with 4+ years in a lead capacity.
• Strong consulting, stakeholder management, and client-facing communication skills.
• Experience working in fast-paced environments with cross-functional global teams.
• Familiarity with SAP Best Practices, Clean Core principles, and modern SAP methodologies.
• Strong written and verbal communication, presentation, client service and technical writing skills.
• Experience managing an SAP project or workstream and project-based teams.
• Willingness to travel 40–60%.

Responsibilities

• Lead solution discovery, process design and solution design phases for SAP Retail transformation programs.
• Provide SME across SAP Retail capabilities (Master Data, Listing/Assortment, Pricing/Promotions, Store Operations).
• Design integrated solutions across merchandising, planning, supply chain, and store ops.
• Collaborate with stakeholders, architects, and delivery teams to define target-state processes.
• Understand integrations between merchandising/planning systems and SAP S/4HANA Retail.
• Facilitate workshops and drive design decisions with business and IT stakeholders.

Skills

Consulting skills

Stakeholder management

Client-facing communication

Written & verbal communication

Presentation

Leadership

Education

Bachelor's degree

Tools

SAP S/4HANA Retail

SAP CAR

Job description

Location: New York, Boston, McLean, Chicago, Atlanta, Washington, Charlotte

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.

The opportunity

Our objective is to help clients leverage SAP technology to transform and optimize retail operations. We are seeking an experienced SAP Retail Manager with expertise in SAP S/4HANA Retail implementations across one or more retail sectors, including Grocery, Convenience, Fast Fashion, Pharmacy, Home Improvement, and General Retail.

The ideal candidate will have a strong understanding of retail business processes and a proven ability to design and deliver end-to-end SAP retail solutions that support business transformation. Experience implementing SAP S/4HANA capabilities in the following areas is preferred:

• Retail Master Data
• Merchandising & Assortment Planning
• Pricing & Promotions Management
• Store Operations
• POS Inbound and Outbound

Candidates should be skilled at translating complex business requirements into scalable, integrated SAP solutions within SAP S/4HANA Retail environments.

Your Key Responsibilities

• Lead solution discovery, process design, and solution design phases for SAP Retail transformation programs.
• Provide subject matter expertise across key SAP Retail capabilities, including:
  • Retail Master Data Management (Articles, Sites, Business Partners)
  • Listing, Assortment management, and Layout
  • Retail Pricing, Promotions, and Markdown Processes
  • Store Operations and Retail Execution
• Design integrated solutions across merchandising, planning, supply chain, and store operations processes.
• Collaborate with business stakeholders, architects, and delivery teams to define target-state processes and solution roadmaps.
• Strong understanding of integrations between merchandising/planning systems and SAP S/4HANA Retail.
• Knowledge of SAP Customer Activity Repository (CAR), including POSDAT and retail transactional data flows.
• Ability to facilitate workshops, provide strategic solution recommendations, and drive design decisions with both business and IT stakeholders.

Skills And Attributes For Success

To thrive in this role, you will need a blend of technical and interpersonal skills. Your ability to build relationships and communicate effectively will be crucial in delivering exceptional client service.

• Demonstrate in-depth technical capabilities and possess strong business acumen.
• Lead and deliver quality SAP projects or workstreams.
• Strong analytical skills to develop solutions to complex problems.
• Ability to identify opportunities for additional services and lead specific RFP responses.

To qualify for the role, you must have

• A bachelor’s degree.
• Typically, no less than 4 to 6 years of experience delivering SAP Retail or retail transformation programs, with at least 4 years in a solution lead, workstream lead, or project leadership capacity.
• Strong consulting, stakeholder management, and client-facing communication skills.
• Experience working in fast-paced environments with cross-functional global teams.
• Familiarity with SAP Best Practices, Clean Core principles, and modern SAP implementation methodologies.
• Strong written and verbal communication, presentation, client service and technical writing skills.
• Experience managing an SAP project or workstream and project-based team members.
• A flexibility and willingness to travel to meet client needs; travel is estimated at 40-60%.

Ideally, you’ll also have

• Prior consulting experience.
• SAP certification(s).
• Experience with at least two full cycle implementation of your core module.
• Experience in leading cross-functional teams.
• A proactive approach to problem-solving and decision-making.

What We Look For

We seek individuals who are not only technically proficient but also possess the qualities of a leader. Top performers are proactive, adaptable, and committed to continuous improvement. They thrive in collaborative environments and are passionate about delivering exceptional results for clients.

What We Offer You

At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.

• We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $142,600 to $261,500. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $171,200 to $297,200. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
• Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.
• Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

EY accepts applications for this position on an on-going basis.

EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.

EY | Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.

EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at [e-mail].