SAP BI Support Analyst, IT Business Services
Birmingham, Bristol, Cardiff, Manchester, Milton Keynes, Reading
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Job summary
Deloitte UK’s BI and Data team develops and supports enterprise data and analytics across the UK and NSE. We are seeking an experienced SAP BI Support Analyst to take the lead on support-related issues on Deloitte’s internal SAP-based BI/Analytics applications.
The role ensures stability, reliability and continuous improvement of reporting services by providing proactive support across SAP HANA, SAP BusinessObjects and Tableau, while delivering small changes to meet business needs.
Qualifications
- Experience with SAP HANA and SAP BI platforms.
- Strong SQL and data validation skills.
- Experience with SAPBO, Tableau and SAC.
- Ability to document data flows and technical specs clearly.
Responsibilities
- Lead support on Deloitte's internal SAP-based BI/analytics apps.
- Monitor incident queues, perform root-cause analysis, implement solutions.
- Deliver small enhancements to SAP BI applications.
- Monitor ETL processes and data validation.
- Support reporting in SAP HANA, SAP BO, Tableau.
- Collaborate with offshore teams and third-party providers.
Skills
Tools
Job description
Birmingham, Bristol, Cardiff, Manchester, Milton Keynes, Reading
Business Line
Enabling Functions
Job Type
Permanent / FTC
Date published
09-Nov-2026
25677
The BI and Data team develops and innovates internal data and analytics capabilities through projects involving the analysis and presentation of business data. We are looking for SAP BI support analysts and developers who want to develop their careers as part of an internal BI/analytics team working with numerous data sources, including SAP S/4HANA.
We encourage consideration of flexible ways of working, both formal and informal arrangements that allow for the best outcomes for our people and our clients. If this opportunity is of interest to you with some flexibility, please do discuss with us.
Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.
What brings us all together at Deloitte?It’show we approach the thousands of decisions we make everyday. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, whereverwe arein the world, welead the way,serve with integrity, take care of each other ,foster inclusion, andcollaborate for measurable impact. These five shared values lead every decision wemake and action we take, guiding us to deliver impact how and where it mattersmost .
The BI and Data team develops and supports enterprise data and analytics capabilities across the UK and NSE businesses. We are looking for an experienced SAP BI Support Analyst to take the lead on support-related issues on Deloitte’s internal SAP-based BI / Analytics applications.
The role will contribute to the stability, reliability and continuous improvement of Deloitte’s business-critical BI and reporting services by providing proactive support across SAP HANA, SAP Business Objects and Tableau alongside delivering small changes and enhancements to meet business needs.
Deloitte is actively embracing AI-assisted software engineering and modern data engineering practices. Candidates should be comfortable leveraging AI-powered development tools to improve productivity, code quality and delivery outcomes whilst maintaining rigorous standards for security, governance, maintainability and engineering excellence.
- Take the lead on support-related issues on Deloitte’s internal SAP-based BI/analytics applications.
- Problem and incident support: Monitor incident queues for new calls logged against the team, perform root-cause analysis, and recommend / implement solutions to prevent recurrence.
- Deliver small enhancements and changes to core SAP BI applications.
- Monitor scheduled process chains / ETL of data from source systems, resolve errors and introduce preventative solutions.
- Support key business-critical reporting processes in SAP HANA, SAP Business Objects and Tableau.
- Working knowledge of SAP HANA: basic HANA SQL and an understanding of calculation views.
- Ability to write and run SQL queries for data validation and issue tracing.
- Practical hands-on experience with SAP Analysis for Office.
- Working knowledge of SAP BusinessObjects BI Platform 2025+, including Web Intelligence, BI Launchpad and Promotion Management. Experience troubleshooting report refresh issues and supporting the controlled promotion of content across development, test, pre-production and production environments.
- Good diagnostic and problem-solving skills, with attention to detail in data reconciliation.
- SAP Data Services (BODS) - knowledge and experience of Designer, Admin Console and general platform concepts
- Knowledge of BOE platform security concepts using AD authentication and group replication.
- Clear written / verbal communication skills and the ability to explain technical points to non-technical users.
- Knowledge and experience of other BI solutions, such as Tableau (Desktop / Server).
- Knowledge of SAP HANA administration, security and application deployment.
- Awareness of HANA performance tuning principles (e.g. filter push-down and result set limits).
- Ability to create high-quality technical specification documentation and data flows in Visio or similar tools.
- Experience of working with colleagues and third-party suppliers based remotely or offshore.
- Knowledge and experience of using SAP Analytics Cloud (SAC).
- Experience working within a DevOps-enabled Git-based workflow to prepare, version-control and support the promotion of HANA SQL artefacts, calculation view changes and validation scripts through development, test, pre-production and production environments.
- Has worked in an Agile team and understands SCRUM / agile concepts
Collaboration is central to everything we do at Deloitte. From IT to HR, marketing and more, our teams help to support the wider business in everything they do. Bringing your individual skills and specialist knowledge, you can make a far-reaching impact. Come join us.
Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.
“The team are extremely inclusive, with understanding of needs and allowances. The work is constantly engaging and you are regularly learning as you work, whilst allowing you to develop at your own rate in a fantastic hybrid workstyle.” - Deloitte employee, Enabling Functions
You’ll be based in one of our UK offices with hybrid working.
At Deloitte we understand the importance of balancing your career alongside your home life. That’s why we’ll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you’ll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You’ll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.
Are you looking to return to the workplace after an extended career break?
For this role we can offer coaching and support designed for returners to refresh your knowledge and skills, and help your transition back into the workplace after a career break of two years or more. If this is relevant for you, just let your recruiter know when you make your application.
Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.
We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.
Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world‑class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.
A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.
Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers
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