SAP Basis Specialist – Cloud, S/4HANA & HEC (Contract)

TechDigital Group; New York (NY); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dedicated contractor to provide top-notch IT support and management. In this role, you will be responsible for resolving escalations, performing root cause analysis, and ensuring a positive customer experience. Your expertise in IT Service Management and SAP Basis will be crucial as you work on value-adding activities, including knowledge base updates and training new team members. This position offers an exciting opportunity to contribute to the success of cloud solutions and infrastructure operations, making a significant impact in a dynamic environment.

Qualifications

• Strong knowledge of IT Service Management and SAP Basis.
• Hands-on experience with cloud solutions and infrastructure operations.

Responsibilities

• Provide support for on-call escalations and perform root cause analysis.
• Ensure positive customer experience and adhere to quality standards.

Skills

IT Service Management

SAP Basis

SAP Applications

Technical Troubleshooting

Cloud Architecture

Network Operations

Tools

SAP HEC

SAP S/4HANA

Azure

AWS

GCP

Job description

Top Skills:
1. SCCM
2. Active Directory
3. Server Admin
4. Fusion center
5. ITIL – Change management

Basic Qualifications:
• Basic understanding of IT systems, including servers, networking, and workstations.
• Ability to perform fundamental troubleshooting across hardware and software environments.
• Familiarity with IT ticketing systems for tracking and resolving support requests.
• Exposure to change management processes within an IT operations framework.
• Awareness of monitoring and alerting tools used to maintain system health.
• Strong customer service skills with the ability to explain technical concepts in simple terms.
• Must demonstrate a professional demeanour and maintain a presentable appearance when interacting with customers.

Preferred qualifications:
• Hands-on experience with common IT support tools and platforms.
• Basic understanding of Active Directory, user account management, and permissions.
• Ability to follow established procedures with precision and attention to detail, particularly in compliance-driven environments.
• SCCM workstation imaging and packaging experience is a plus.
• Willingness to work second or third shift, particularly to support coverage during team absences or vacations.