Sanitation Billing Clerk - Part Time

City of Mesquite (NV); Mesquite (NV); On-site; USD 38,000 - 48,000; Full time

Job summary

City of Mesquite (NV) seeks a detail-oriented sanitation billing clerk to handle cash receipting, account setup, and customer inquiries. You will work under the Sanitation Billing Manager to ensure accurate billing and responsive service for sanitation accounts.

Ideal candidates have strong data entry skills, familiarity with Caselle software, and the ability to communicate in English and Spanish. This full-time role requires reliability, teamwork, and accurate record-keeping in a municipal

Qualifications

• Experience in customer service and cash handling.
• Proficiency with basic office software and data entry.
• Bilingual in English and Spanish preferred.

Responsibilities

• Serve as a representative of City of Mesquite with professionalism and tact.
• Answer calls and direct inquiries to appropriate departments.
• Process cash receipts and input into Caselle Cash Receipting System.
• Manage sanitation account setup, start-up services, and auto payments.
• Assist with mailings and correspondence for sanitation accounts.

Skills

Customer service

Data entry

Cash handling

Bilingual English/Spanish

Education

High School diploma or GED

Associate’s degree in business

Tools

Caselle

Google Docs/Sheets

Job description

Job descriptions/specifications are intended to indicate the essential functions and levels of work difficulty of the position and are not intended to describe in detail all of the position's specific duties and responsibilities nor exclude other duties of similar level or difficulty. Additionally, it is not intended to limit management's rights to assign, direct, and control the work of employees under their supervision.

DEFINITION

Under direct supervision of the Sanitation Billing Manager, perform duties and tasks related to the central information, accounts payable, telephone, parcel and mailing center, general cash receipting, and general office work.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES

(Essential functions that the individual who holds the position must be able to perform unaided or with the assistance of reasonable accommodation.)

GENERAL

1. Serve as a representative of the City of Mesquite, demonstrating a positive attitude and progressive actions through professionalism, courtesy, and appropriate tact and discretion in all interactions with swimmers, parents, employees, and the public.
2. Answer incoming calls with courtesy and proper phone etiquette.
3. Correctly direct inquiries to appropriate individuals or department.
4. Be dependable and meet acceptable attendance requirements at all times.
5. Follow all applicable safety rules and regulations.

CASH RECEIPTING

1. Receive cash and process all application of that cash into Caselle Cash Receipting System.
2. Review all checks verifying accuracy of all pertinent information (signatures, amounts, issuer names, etc).
3. Cash receipts reporting: manually enter all information into Caselle system to apply payments to all departments’ cash receipting accounts.

SANITATION

1. Works with the public in establishing new sanitation accounts, initiating start up garbage and sewer services.
2. Establishes and maintains accounts with auto pays for sanitary services customers.
3. Assist with mailings for sanitation bills, and other correspondence related to sanitation accounts.
4. Assist title companies concerning ownership changes.
5. Prepare sewer demands upon request.
6. Proactively investigates account problems and resolves issues/complaints utilizing a detailed understanding of the computer software, account/billing practices to identify discrepancies in account setup and billing.
7. Assist sanitation billing clerks by reviewing and resolving questions related to billing and collections.
8. Able to grow into providing back-up to the Sanitation Billing Clerks.

OTHER JOB FUNCTIONS:

1. Protect confidential information by preventing unauthorized release, both verbal and/or written.
2. Follow all applicable safety rules and regulations.
3. Perform other related duties as assigned.

Knowledge of:

• English usage, spelling, grammar, punctuation, and vocabulary, business letter writing and basic report preparation techniques.
• Modern office procedures, methods and computer equipment.
• Various applications of Google Docs/sheets, Google Drive, and Caselle software.
• All City functions to provide information and direction to the public.
• Customer service needs and delivery.
• Exceptional filing skills.
• Ability to enter and retrieve date to/from computer systems accurately.
• Perform arithmetic calculations, collect and tabulate data using computerized spreadsheet programs, and maintain accurate records, logs, accounts, and files.
• Understand and follow written and verbal instructions; work independently and organize and prioritize work.

Ability to:

• Communicate clearly and concisely, both orally and written.
• Handle customer accounting/billing services for Sanitation.
• Exercise judgment in appraising situations.
• Be proficient in cash handling skills.
• Perform multi-tasks.
• Type at a speed necessary for successful job performance.
• Establish and maintain effective working relationships with those contacted in the course of work, including a variety of City officials.
• Be dependable and punctual.
• Be honest and accountable.
• Be proficient in computer skills to include the following applications, Good Docs/Sheets, Google Drive and Caselle.
• Speak and communicate in English and Spanish is perferred.

Experience, Education and Training:

Any equivalent combination of training, education and experience which provides the individual with the required knowledge, skills, and abilities to perform the job. A typical way to obtain the required knowledge and abilities would be:

Education: High School diploma or G.E.D. An Associate’s degree in business or related field preferable.

Experience: Two (2) years of experience in business or a related field.

License or Certificate: Must possess at the time of employment and continuously throughout employment a valid Nevada or border state driver’s license, as defined by NRS 483.

WORKING CONDITIONS:

Communicativeness - Effective performers recognize the essential value of continuous information exchange. They actively seek information from a variety of sources and disseminate it in a variety of ways. They use modern technologies to access and circulate information. They take responsibility for ensuring that their peers and supervisors have the current and accurate information needed for success.

Composure - Effective performers maintain emotional control, even under ambiguous or stressful circumstances. They are