Sana Commerce Specialist

Highbrow Technology Inc; United States; On-site; USD 110,000 - 170,000; Full time

Job summary

Highbrow Technology Inc is seeking an experienced Commerce Platform Support Lead with hands-on Sana Commerce Cloud expertise to own ERP-integrated e-commerce platform administration, configuration, monitoring, and L2/L3 production support, with emphasis on D365 F&O integrations.

You will troubleshoot issues, manage catalogs, pricing, inventory, and order management, and coordinate with vendors for incident resolution.

Qualifications

• 5+ years of experience in ERP-integrated e-commerce or business applications.
• Hands-on experience with Sana Commerce Cloud / Sana Commerce or similar B2B platforms.
• Strong experience in platform administration, configuration, and L2/L3 production support.
• Working knowledge of Microsoft Dynamics 365 Finance & Operations (D365 F&O).
• Understanding of APIs, OData, middleware, and system integrations.
• Experience with B2B commerce processes (pricing, catalogs, inventory, accounts, orders).

Responsibilities

• Administer and support Sana Commerce Cloud environments, including user access, roles, permissions, and storefront configurations.
• Provide L2/L3 production support and troubleshoot platform-related issues.
• Monitor platform health, integrations, scheduled processes, and data synchronization.
• Support product catalogs, customer accounts, pricing, inventory, checkout, and order management.
• Troubleshoot integration issues across Sana Commerce Cloud, D365 F&O, APIs, OData, and middleware.
• Perform root-cause analysis and coordinate incident resolution with internal teams and external vendors.
• Support configuration changes, testing, releases, and platform enhancements.
• Maintain technical documentation, support procedures, and operational runbooks.

Skills

Sana Commerce Cloud

Platform administration

L2/L3 support

ERP integration

D365 F&O

APIs & middleware

Troubleshooting

Tools

Microsoft Dynamics 365 Finance & Operations

Sana Commerce Cloud

Job description

• We are looking for an experienced Commerce Platform Support Lead with hands-on experience in Sana Commerce Cloud or similar B2B e-commerce platforms.
• The ideal candidate will be responsible for platform administration, configuration, monitoring, troubleshooting, and L2/L3 production support.
• The role involves supporting ERP-integrated e-commerce applications, particularly integrations with Microsoft Dynamics 365 Finance & Operations (D365 F&O).

Key Responsibilities

• Administer and support Sana Commerce Cloud environments, including user access, roles, permissions, and storefront configurations.
• Provide L2/L3 production support and troubleshoot platform-related issues.
• Monitor platform health, integrations, scheduled processes, and data synchronization.
• Support product catalogs, customer accounts, pricing, inventory, checkout, and order management.
• Troubleshoot integration issues across Sana Commerce Cloud, D365 F&O, APIs, OData, and middleware.
• Perform root-cause analysis and coordinate incident resolution with internal teams and external vendors.
• Support configuration changes, testing, releases, and platform enhancements.
• Maintain technical documentation, support procedures, and operational runbooks.

Required Skills & Experience:

• 5+ years of experience supporting ERP-integrated e-commerce or business applications.
• Hands-on experience with Sana Commerce Cloud / Sana Commerce or similar B2B e-commerce platforms.
• Strong experience in platform administration, configuration, and L2/L3 production support.
• Working knowledge of Microsoft Dynamics 365 Finance & Operations (D365 F&O).
• Understanding of APIs, OData, middleware, and system integrations.
• Experience with B2B commerce processes, including pricing, catalogs, inventory, customer accounts, and order management.
• Strong troubleshooting, root-cause analysis, and incident management skills.

Preferred Skills

• Experience with Flintfox pricing and rebate management.
• Knowledge of Microsoft Azure services and Power Platform.
• Experience with ERP and e-commerce integration testing and release management.
• Relevant Sana Commerce or Microsoft Dynamics 365 certifications.