San Antonio 37 (FM 471/Tezel) RX Tech - Pharmacy Tech - Part time

H-E-B; San Antonio (TX); On-site; USD 34,000 - 48,000; Full time

Job summary

H-E-B is seeking a Pharmacy Technician in Texas to provide superior customer service, process prescriptions with RxEVO, and support pharmacy operations. You will handle third-party issues, coordinate immunization-related activities, and maintain equipment while ensuring PHI privacy and HIPAA compliance.

The role requires 3+ years of pharmacy experience, active CPhT, and RxEVO certification, with a strong emphasis on accuracy, teamwork, and adherence to SOPs in a fast-paced retail environment.

Qualifications

• Minimum age 18+.
• 3+ years of pharmacy experience preferred.
• 1+ years as active retail Certified Pharmacy Technician.
• Experience in a fast-paced environment.
• Knowledge of RxEVO, RxIMS and H-E-B SOPs.
• Strong communication and telephone etiquette.
• Proficient with MS Office and related systems.
• Good math skills for measurements.
• Able to manage multiple priorities.
• HS Diploma or GED.
• Texas CPhT registration.
• RxEVO certification.
• Completed required training programs.

Responsibilities

• Provide superior customer service and uphold service standards.
• Resolve third-party issues and manage exception station.
• Process prescriptions in RxEVO; verify patient information.
• Coordinate Rx screening, flu shots, and immunization scheduling.
• Maintain Rx screener status and participate in screenings.
• Assist with recalls, offsite records, and stock returns.
• Order and manage inventory; process supplier invoices.
• Review warehouse and DSD orders; check deliveries for accuracy.
• Maintain prescription processing equipment and calibration.
• Ensure PHI privacy and HIPAA compliance.
• Support 5-S and ORT procedures; assist Pharmacy Manager with maintenance.

Skills

Pharmacy experience

Retail experience

RxEVO system

Customer service

Communication skills

MS Office

HIPAA knowledge

Pharmacy SOPs

Education

HS Diploma or GED

CPhT certification

RxEVO certification

Tools

RxEVO

RxIMS

Kirby Lester

Job description

Responsibilities

• Pharmacy Operations: Role models / provides superior customer service and service standards Promotes / embodies "Greet, Ask & Thank" and H-E-B telephone strategies
• Manages exception station; solves third-party issues
• Receives / processes written prescriptions from customers using RxEVO; verifies complete patient information to input into the computer system; processes third-party prescriptions; manages adjudication review
• Coordinates Rx screening events, flu shot scheduling, immunization scheduling, and future events; may be responsible for other Professional Services activities as required
• Maintains H-E-B Rx screener status; participates in screening events
• Assists with Pharmacy operations-related tasks (e.g., responding to recalls, offsite record storage, DSD reconciliation, out-of-date / dead stock returns, department communications, and others as needed)
• Orders / manages inventory; processes invoices daily, on a timely basis
• Reviews Warehouse and DSD orders
• Checks deliveries for accuracy; notifies H-E-B / DSD vendor of discrepancies; makes necessary adjustments
• Maintains automated prescription processing equipment (e.g., Kirby Lester, ScriptPro, etc.), including calibration, maintenance, stocking, proper report execution
• Applies computer troubleshooting and prescription application overview
• Processes RxIMS reports (count compliance, no location inventory, order overrides, etc.)
• Performs other assigned duties
• Compliance: Performs prescription assembly (with Kirby Lester, ScriptPro, and other tools); hand-counts controlled medications; measures liquids; reconstitutes antibiotics; verifies / labels prescriptions by 7-point check
• Ensures privacy / confidentiality of Personal Health Information (PHI) as required by HIPAA; ensures proper procedures are followed related to prescription delivery to a patient
• Ensures compliance with Central Fill check-in procedures
• Participates in / ensures Pharmacy Partner compliance with ORT, 5-S, and Pharmacy Standards Review
• Ensures proper return to stock (RTS) procedures are followed; responsible for organization / presentation of pharmacy shelves
• Participates in / supports Pharmacy Manager in facility and office maintenance and upkeep; ensures 5-S compliance

The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.

Qualifications & Key Requirements

• Age Requirement: 18+
• Work Experience: 3+ years of pharmacy experience (preferred)
• 1+ years of experience as an active retail Certified Pharmacy Technician
• Experience working in a fast-paced environment
• Working knowledge of all pharmacy-related management tasks and H-E-B RxEVO system
• Knowledge / understanding of H-E-B Pharmacy Standard Operating Procedures (SOPs)
• Advanced communication skills; advanced telephone etiquette
• Intermediate computer skills, including MS Office, Windows, and H-E-B related systems / applications (e.g., RxEVO, RxIMS, PartnerNet, Workforce Manager)
• Mathematical skills, including calculating measurements
• Ability to manage multiple priorities and shift focus between tasks
• Ability to maintain composure in high-stress situations
• Ability to work with little direct supervision; self-starter
• Welcomes working in a team-oriented environment and is open to cross-training
• Education: HS Diploma or GED or equivalent
• Active State of Texas registration as certified pharmacy technician (CPhT); maintain certification with 20 hours of continuing education every 2 years; recertify 60 days prior to expiration date
• Certification as an H-E-B Pharmacy Technician RxEVO certification
• Successful completion of all required training (e.g., H-E-B Screener certification, Advanced Cash Register (ACR), HIPAA, FWA, MethGuard, Diversity, Company orientation, applicable modules for Pharm Tech and PCR, etc.)

Physical Demands & Working Conditions

• Function in a fast-paced, retail, office environment
• Work rotating shifts to meet business needs (includes nights and weekends)
• Stand for extended periods (up to 12 hours)
• Regularly lift 30 lbs or more
• Use arms / hands in repetitive motion that require hand / finger dexterity
• Meet specific vision requirements for this job, including close vision and color vision

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Last revised: 9/1/2012