Samsung Experience Consultant Lead

2020 Companies, Inc.; Mountain View (CA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Bonus quarterly

Next-day pay

Paid training

Apparel provided

Tablet or phone provided

Career development

Exciting work environment

Job summary

Best Buy in Mountain View, CA is seeking a Full-Time Retail Sales Associate as a Samsung Experience Consultant (SEC) to drive sales and deliver exceptional customer service inside the store. You will represent Samsung products and services and work closely with Best Buy staff.

Responsibilities include advising customers, meeting sales goals, performing display resets, and providing daily sales reports. A high school diploma is required; weekend/evening availability is needed.

Qualifications

• High school diploma or equivalent required.
• Experience in sales, retail, telecom or marketing is preferred.
• Excellent communication, presentation, interpersonal and problem-solving skills.

Responsibilities

• Drive sellout of Samsung mobile products and services within a Best Buy store.
• Uncover customer needs and recommend Samsung products accordingly.
• Build confidence in Samsung products for customers and staff as a brand evangelist.
• Meet or exceed monthly store sales goals and provide excellent customer service.
• Complete display resets and daily sales reporting.

Skills

Communication skills

Customer service

Interpersonal skills

Problem solving

Education

High school diploma or equivalent

Job description

Job Title & Location

Full-Time Retail Sales Associate* – Samsung Experience Consultant (SEC) – Best Buy 685, Mountain View, CA 94040

Overview

Drive sales and provide exceptional customer service in a Best Buy retail store as a Samsung Experience Consultant (SEC).

Key Responsibilities

• Drive sellout of Samsung mobile products and services within a Best Buy retail store utilizing conversational consulting sales techniques
• Uncover and understand the needs of the customer and recommend a Samsung product to fit and fill those needs
• Build confidence in Samsung products and services for both Best Buy employees, new and repeat customers as a brand evangelist
• Build strong partnerships with Best Buy staff with the purpose of driving the key initiatives and goals of all teams
• Meet or exceed personal and store sales goals on a monthly basis
• Provide excellent customer and client service through interaction with both customers and Best Buy employees
• Ensure retail brand standards are met through merchandising, security, installation, and cleanliness
• Complete display resets upon request and during new product launches
• Complete daily reporting on sales performance and retail insights

Performance Measurements

• Regular and prompt attendance
• Daily accurate reporting
• Meet or exceed established monthly/weekly sales quota/goals
• Customer/client satisfaction

Qualifications

• High school diploma or equivalent required
• Six (6) months prior sales, retail, telecom or marketing experience preferred
• Demonstrated knowledge of products and services
• Excellent communications, presentation, interpersonal and problem‑solving skills
• Impeccable integrity and commitment to customer satisfaction
• Ability to work independently and manage multiple priorities in a fast‑paced environment
• Availability to work weekend evening and high demand retail holidays
• Ability to maintain customer confidentiality

Skills Utilized as an SEC

• Plan and Align
• Drive Results
• Customer Focus
• Collaborates
• Tech Savvy

Pay & Benefits

• Hourly Pay: $23.00 per hour
• Earn a bonus, paid quarterly
• Next day pay on‑demand with DailyPay
• Paid training completed online, at home via computer or mobile device
• Apparel Provided
• Company provided Tablet or Phone
• Exciting work environment to showcase your customer service skills
• Share and learn with ongoing training and development

Working Hours & Schedule

• Work an average of 32+ hours per week
• Scheduled to work during high traffic times including weekends, weekdays and some holiday’s
• Eligible for medical/dental/vision benefits
• Paid time off + paid holidays
• 401k with company match

Equal Opportunity Statement

We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.

We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed; they are celebrated.