Salon Ops Leader & Growth Coach

SmartStyle; Wisconsin; On-site; USD 42,000 - 64,000; Full time

Job summary

SmartStyle is seeking a Salon Manager in the United States (Wisconsin) to lead daily operations, drive profitability, and mentor a team of stylists. This role emphasizes leadership, customer service, and effective staff development within a busy salon environment.

You will oversee service quality, staff training, and business performance while ensuring excellent guest experiences and adherence to brand standards.

Qualifications

• Customer service at your core; resolves challenges professionally.
• Leads by example; trains and develops the team; creates a positive work environment.
• Provides hair care services offered by Supercuts, ensuring high quality for every guest.
• Coaches and mentors staff; manages conflicts and client complaints professionally.
• Reads, writes, and does basic math; travel for mandatory meetings and training sessions.

Responsibilities

• Manage all salon operations and provide leadership.
• Grow clientele and profitability; train staff in business aspects.
• Provide all hair care services offered by Supercuts with top quality.
• Coach and mentor employees; maintain positive work environment.
• Hire, recruit, train, and handle conflicts and client complaints professionally.

Skills

Customer service

Leadership

Team training

Business guidance

Technical competency

Education

Cosmetology or barber license

Job description

SmartStyle is seeking a Salon Manager in the United States (Wisconsin) to lead daily operations, drive profitability, and mentor a team of stylists. This role emphasizes leadership, customer service, and effective staff development within a busy salon environment.

You will oversee service quality, staff training, and business performance while ensuring excellent guest experiences and adherence to brand standards.