Salon Guest Experience & Retail Specialist

JCPenney; Burleson (TX); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Medical/dental/vision

401(k) with company match

Associate discount

Paid holidays

Job summary

JCPenney salon is seeking a Salon Customer Experience Specialist to be the first and last impression for guests. You will greet, assist with appointments, and ensure a welcoming, professional experience from check-in to checkout while supporting front desk operations and product education.

You’ll confidently recommend and upsell retail products aligned with guest needs and salon promotions, drive loyalty through JCPenney Rewards, and collaborate with stylists to deliver expert service beyond the

Qualifications

• Love for salon products and services.
• Ability to drive sales with smart decisions.
• Provide great customer service and accountability.
• Energetic and proactive in improving guest experience.

Responsibilities

• Recommend and upsell retail products based on guest needs, stylist consultation and promotions.
• Greet guests with warmth and professionalism, ensuring a seamless experience from check-in to checkout.
• Manage front desk operations, scheduling, guest check-in/out and payment processing, while keeping the salon tidy and organized.

Skills

Salon passion

Results

Ownership

Intensity

Job description

JCPenney salon is seeking a Salon Customer Experience Specialist to be the first and last impression for guests. You will greet, assist with appointments, and ensure a welcoming, professional experience from check-in to checkout while supporting front desk operations and product education.

You’ll confidently recommend and upsell retail products aligned with guest needs and salon promotions, drive loyalty through JCPenney Rewards, and collaborate with stylists to deliver expert service beyond the