Salon Customer Experience Specialist - Du Bois Mall

JCPenney; Pennsylvania; On-site; USD 17,220 - 21,531; Full time

Benefits offered by this job

Medical/dental/vision benefits

401(k) with company match

Associate discount on JCPenney merch

Job summary

JCPenney in Pennsylvania seeks a Salon Customer Experience Specialist to greet guests and manage front desk operations with a welcoming, professional touch. You will schedule appointments, assist guests with product recommendations, and support the salon team to ensure a smooth, courteous experience throughout their visit.

You will drive retail sales, promote JCPenney Rewards, and work to meet daily goals while upholding cleanliness and policy standards.

Qualifications

• Passion for salon: love for products and services and understanding client benefits.
• Results: solve problems, drive sales, and deliver strong customer service.
• Ownership: take accountability and build positive relationships.
• Intensity: improve the customer experience with energy and urgency.

Responsibilities

• Manage front desk operations and accurate appointment scheduling.
• Greet guests with warmth and professionalism and ensure a seamless visit from check-in to check-out.
• Educate guests on product benefits and usage to support at-home care routines and upsell where appropriate.
• Collaborate with stylists and managers to support promotions, events, and service bookings.
• Handle inquiries efficiently and maintain salon cleanliness and organization.
• Track product levels and restock retail shelves while alerting leadership to low stock.

Skills

Passion for salon

Results oriented

Ownership

Intensity

Job description

Salon Customer Experience Specialist

The Customer Sales and Experience Specialist is the first and last impression of the salon, responsible for creating a welcoming, professional, and elevated experience for every guest. This role ensures smooth front desk operations, accurate appointment scheduling, and prompt, courteous service. In addition to supporting the salon team and resolving client concerns, the Customer Sales and Experience Specialist plays a key role in driving salon success by confidently recommending and selling retail products that support each guest's hair routine. By combining exceptional customer service with product knowledge and sales focus, this role helps build client trust, boost revenue and reinforces the salon's commitment to delivering expert care beyond the chair.

Primary Responsibilities:

Sales

• Proactively recommends retail products based on guests' needs, stylist consultation and seasonal promotions.
• Achieves or exceeds individual retail sales goals and contribute to overall salon sales targets.
• Educates guests on the benefits and usage of products to support their at-home care routine.
• Partners with stylists to reinforce product recommendations during checkout.
• Supports the execution of in-salon promotions, product launches and limited time offers.
• Actively supports daily, weekly, and monthly retail goals by educating guests and upselling salon products which need to also result in meeting the minimum productivity expectations for the CSES position.
• Drives retail sales by recommending products that align with guest needs and stylist consultation while utilizing FindMore when appropriate.
• Encourages guest rebooking and promotes JCPenney Rewards and Credit Card acquisition and usage.

Customer Service

• Greets every guest with warmth and professionalism, creating a welcoming and memorable first impression.
• Engages and actively listens; ensures guests feel supported, and excited to return.
• Delivers a seamless and personalized experience throughout the guest's visit, ensuring satisfaction from check-in to check-out.
• Communicates effectively with guests to confirm appointments and answer questions.
• Supports a positive team environment by collaborating with stylists, managers, and fellow Customer Experience Specialists.
• Upholds a high standard of hospitality that reflects the salon's commitment to quality in every detail.

General Operations

• Meets or exceeds company attendance and on-time standards.
• Participates in ongoing skills development through company and/or vendor provided training and skill practice.
• Promotes and supports events that drive traffic, client engagement, and service bookings.
• Participates in team meetings and training to stay aligned with salon goals.
• Ensures front desk operations run smoothly, including accurate scheduling, guest check in and out and payment processing.
• Upholds salon cleanliness and organization standards within front desk and salon retail area.
• Handles phone and in person inquiries with efficiency and professionalism.
• Supports inventory management by tracking product levels, restocking retail shelves and alerting leadership of low stock.
• Follows salon policies and procedures, including safety, sanitation, and compliance protocols.

Qualifications:

• Passion for Salon: A love for product and salon services. An understanding of the client's benefits from products and a variety of salon services.
• Results: Solve problems and make smart decisions that drive sales, profit, and customer service; execute work efficiently and effectively; inspire strong performance in yourself and others.
• Ownership: Provide great customer service; cooperate and build positive, inclusive, and respectful relationships; take accountability for your actions and outcomes.
• Intensity: Proactively find ways to improve the customer experience; show the confidence and courage to do what is right; act with energy and urgency.

What you get:

If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays*, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation. *For paid vacation days, as well as eligibility requirements for other benefits, please visit www.catalystbrandsbenefits.com

Pay Range

USD $12.50/Hr - USD $15.63/Hr.