Salon Coordinator - Part Time - The Avenues

Belk, Inc. & Belk eCommerce LLC.; United States; Presencial; USD 19 000 - 28 000; Tempo integral

Resumo da oferta

The Salon Retail Coordinator at Belk, Inc. & Belk eCommerce LLC. manages front desk operations, reports to the Salon Manager, and delivers exceptional guest service in a fast-paced salon environment.

This nonexempt role emphasizes greeting guests, processing transactions, and scheduling while supporting sales and service initiatives. Ideal candidates bring strong communication, multitasking, and cash handling skills, plus familiarity with POS systems and cosmetics retail.

Qualificações

• GED or high school diploma required.
• Proficient with computer-based business software.
• Ability to handle money, count and make change.
• Customer service or cosmetics industry experience preferred.

Responsabilidades

• Suggest retail products to clients, upsell and promote services.
• Cross-sell services to other salon areas.
• Respond professionally to customer service issues and complaints.
• Maintain good communication with clients and team.
• Promote business outside of the salon.
• Greet clients within 60 seconds of entry and answer calls smileingly.
• Efficiently schedule, cancel, and reschedule appointments.
• Process POS transactions timely and accurately.
• Encourage pre-bookings at checkout.
• Ensure reception area meets regulations and stays organized.
• Adhere to attendance and dress code guidelines.
• Stand up to 8 hours and lift up to 25 pounds.

Conhecimentos

Customer service

Multi-tasking

Sales skills

Communication

Formação académica

GED or High School diploma

Ferramentas

POS system

MS Office

Descrição da oferta de emprego

The Salon Retail Coordinator is responsible for the operation and functional management of the front desk. This position reports to the Salon Manager. This position is nonexempt. Great customer service is an art and we are seeking artists. The goal at our salon is to make each of our guests feel as though they are the most important person we will see all day. If you have the ability to smile, to make great small talk and have an awareness to people's needs while multi-tasking, then you may be the perfect fit.

Position Description

The Salon Retail Coordinator is responsible for the operation and functional management of the front desk. This position reports to the Salon Manager. This position is nonexempt.

Client Sales and Service responsibilities

• Suggesting retail products to all clients, upselling/suggesting larger quantities, promotions and additional services.
• Ability to cross-sell services to other areas of the salon.
• Responding professionally to customer service issues and promptly addressing complaints.
• Exhibiting good communication skills when dealing with a difficult or corrective service situation.
• Overcoming booking mistakes or corrective work.
• Ensuring that refunds and re-do’s are handled in a professional and friendly manner.
• Ongoing personal continuing education on products, services, and current issues relating to the industry.
• Promoting business outside of the salon.
• Adjusting schedule to meet client needs.

Telephone/Reception responsibilities

• Acknowledging the client within sixty seconds of client’s entering into the salon.
• Answering telephone within three rings, with a smile, stating name and salon location.
• Listening for a reply before placing the client on hold.
• Efficiently handles scheduling, canceling, and re-scheduling of client appointments.
• Handling POS transactions timely and efficiently.
• Emphasizing pre-bookings during client check-out.

Salon and Personal Presentation responsibilities

• Ensuring that the reception area and salon meet and exceed State Board Regulations.
• Maintain a clean and organized reception area.
• Effectively organizing time and resources to meet sales goals.
• Communication with Salon Management regarding issues and needs.
• Meeting salon guidelines for attendance and tardiness.
• Maintaining an updated professional appearance and meets the salon dress code.

Education and Experience

• GED or High School diploma
• Proficient in computer based business-related computer softward.
• Ability to handle money, count and make change
• Customer Service or cosmetic industry preferred.

Physical

• Ability to use computer keyboard, standard telephone and other related business equipment.
• Ability to stand for up to 8-hour shifts.
• Ability to lift up to 25 pounds.

We’d love to have your smiling face on our team but not until you’re 16! Since you’re here you might as well do a little shopping. www.belk.com

We set trends through our merchandise and, more importantly, through the way we work. At Belk you will find a positive, inclusive, vibrant and fast-paced environment where you have access to all the tools and resources necessary to be effective in your job. Furthermore, we know access to senior leadership is critical to making company-wide initiatives a reality and getting great ideas to the forefront of our business. Time and time again, our associates are grateful for the opportunities they have to meet with Belk´s senior most leaders. Diversity is about embracing our differences and realizing they are what makes us stronger. We believe in an inclusive environment where everyone feels valued, respected, and welcomed to bring their whole selves to work or to shop. We are on a mission to break down inequality and leverage our influence to make a position impact against racism every day. Above all else, here you’ll find opportunities to make huge impact. It´s the result of dynamic initiatives, financial and structural support, and strong investments in the areas that are taking Belk to new heights.

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