Salon Coordinator - Part Time

Belk; Anderson (SC); On-site; USD 17,000 - 25,000; Full time

Job summary

Belk is seeking a Salon Retail Coordinator to manage front desk operations and support the Salon Manager. You will lead client check-ins, process POS, upsell retail, and align with schedules while maintaining a professional appearance.

Strong communication and customer service are essential; prior cosmetics or service industry experience preferred.

Qualifications

• GED or high school diploma required.
• Proficient with business computer software.
• Ability to handle money and make change.
• Customer service or cosmetics industry preferred.

Responsibilities

• Suggest retail products and upsell to clients.
• Cross-sell services across salon areas.
• Resolve customer service issues and address complaints professionally.
• Promote the salon’s services outside the business.
• Maintain front desk scheduling, cancellations, and check-outs.
• Process POS transactions accurately and promptly.
• Keep reception and salon clean and compliant with regulations.
• Present a professional appearance and adhere to dress code.
• Adjust scheduling to meet client needs.

Skills

Customer service

Communication skills

Cash handling

Computer skills

Education

GED or High School diploma

Tools

POS system

Job description

The Salon Retail Coordinator is responsible for the operation and functional management of the front desk. This position reports to the Salon Manager. This position is nonexempt.

Position Description

The Salon Retail Coordinator is responsible for the operation and functional management of the front desk. This position reports to the Salon Manager. This position is nonexempt.

Client Sales And Service Responsibilities

• Suggesting retail products to all clients, upselling/suggesting larger quantities, promotions and additional services.
• Ability to cross-sell services to other areas of the salon.
• Responding professionally to customer service issues and promptly addressing complaints.
• Exhibiting good communication skills when dealing with a difficult or corrective service situation.
• Overcoming booking mistakes or corrective work.
• Ensuring that refunds and re-do’s are handled in a professional and friendly manner.
• Ongoing personal continuing education on products, services, and current issues relating to the industry.
• Promoting business outside of the salon.
• Adjusting schedule to meet client needs.

Telephone/Reception Responsibilities

• Acknowledging the client within sixty seconds of client’s entering into the salon.
• Answering telephone within three rings, with a smile, stating name and salon location.
• Listening for a reply before placing the client on hold.
• Efficiently handles scheduling, canceling, and re-scheduling of client appointments.
• Handling POS transactions timely and efficiently.
• Emphasizing pre-bookings during client check-out.

Salon And Personal Presentation Responsibilities

• Ensuring that the reception area and salon meet and exceed State Board Regulations.
• Maintain a clean and organized reception area.
• Effectively organizing time and resources to meet sales goals.
• Communication with Salon Management regarding issues and needs.
• Meeting salon guidelines for attendance and tardiness.
• Maintaining an updated professional appearance and meets the salon dress code

Education And Experience

• GED or High School diploma
• Proficient in computer based business-related computer softward.
• Ability to handle money, count and make change
• Customer Service or Cosmetic industry preferred.

Physical

• Ability to use computer keyboard, standard telephone and other related business equipment.
• Ability to work with chemicals and chemical compounds.
• Ability to stand for up to 8-hour shifts.
• Ability to lift up to 25 pounds.