Salon Coordinator - Full Time - The Summit

Belk, Inc. & Belk eCommerce LLC.; United States; On-site; USD 17,000 - 25,000; Full time

Job summary

Belk, Inc. & Belk eCommerce LLC. seeks a Salon Retail Coordinator to manage front desk operations and ensure guest satisfaction in a fast-paced salon environment.

The role reports to the Salon Manager and emphasizes friendly, professional service and strong communication. In this position you will assist clients with product recommendations, scheduling, and POS transactions while upholding state board standards and maintaining a welcoming reception area.

Qualifications

• GED or High School diploma.
• Proficient in computer-based business software.
• Ability to handle money, count and make change.
• Customer Service or Cosmetic industry preferred.

Responsibilities

• Suggesting retail products to clients and upselling services.
• Cross-sell services to other salon areas.
• Respond professionally to customer service issues and address complaints.
• Efficiently handle scheduling, cancellations, and re-scheduling of appointments.
• Maintain clean, organized reception area and comply with dress code.
• Promote business outside of the salon.

Skills

Customer service

Communication skills

Upselling

Cash handling

Retail cosmetics knowledge

Education

GED or High School diploma

Tools

POS systems

Computer/basic software

Job description

The Salon Retail Coordinator is responsible for the operation and functional management of the front desk. This position reports to the Salon Manager. This position is nonexempt. Great customer service is an art and we are seeking artists. The goal at our salon is to make each of our guests feel as though they are the most important person we will see all day. If you have the ability to smile, to make great small talk and have an awareness to people's needs while multi-tasking, then you may be the perfect fit.

Client Sales and Service Responsibilities

• Suggesting retail products to all clients, upselling/suggesting larger quantities, promotions and additional services.
• Ability to cross-sell services to other areas of the salon.
• Responding professionally to customer service issues and promptly addressing complaints.
• Exhibiting good communication skills when dealing with a difficult or corrective service situation.
• Overcoming booking mistakes or corrective work.
• Ensuring that refunds and re-do’s are handled in a professional and friendly manner.
• Ongoing personal continuing education on products, services, and current issues relating to the industry.
• Promoting business outside of the salon.
• Adjusting schedule to meet client needs.

Telephone/Reception Responsibilities

• Acknowledging the client within sixty seconds of client’s entering into the salon.
• Answering telephone within three rings, with a smile, stating name and salon location.
• Listening for a reply before placing the client on hold.
• Efficiently handles scheduling, canceling, and re-scheduling of client appointments.
• Handling POS transactions timely and efficiently.Emphasizing pre-bookings during client check-out.

Salon and Personal Presentation Responsibilities

• Ensuring that the reception area and salon meet and exceed State Board Regulations.
• Maintain a clean and organized reception area.
• Effectively organizing time and resources to meet sales goals.
• Communication with Salon Management regarding issues and needs.
• Meeting salon guidelines for attendance and tardiness.
• Maintaining an updated professional appearance and meets the salon dress code.

Education and Experience

• GED or High School diploma
• Proficient in computer based business-related computer softward.
• Ability to handle money, count and make change
• Customer Service or Cosmetic industry preferred.

Physical

• Ability to use computer keyboard, standard telephone and other related business equipment.
• Ability to work with chemicals and chemical compounds.
• Ability to stand for up to 8-hour shifts.
• Ability to lift up to 25 pounds.

We’d love to have your smiling face on our team but not until you’re 16! Since you’re here you might as well do a little shopping. www.belk.com

We set trends through our merchandise and, more importantly, through the way we work. At Belk you will find a positive, inclusive, vibrant and fast-paced environment where you have access to all the tools and resources necessary to be effective in your job. Furthermore, we know access to senior leadership is critical to making company-wide initiatives a reality and getting great ideas to the forefront of our business. Time and time again, our associates are grateful for the opportunities they have to meet with Belk´s senior most leaders. Diversity is about embracing our differences and realizing they are what makes us stronger. We believe in an inclusive environment where everyone feels valued, respected, and welcomed to bring their whole selves to work or to shop. We are on a mission to break down inequality and leverage our influence to make a position impact against racism every day. Above all else, here you’ll find opportunities to make huge impact. It´s the result of dynamic initiatives, financial and structural support, and strong investments in the areas that are taking Belk to new heights.

We are an Equal Opportunity Employer Belk is an equal-opportunity employer committed to providing a workplace free from harassment or discrimination. All employment decisions are to be made without regard to race, color, age, sex, gender identity, sexual orientation, hair style, hair texture, religion, marital status, pregnancy, national origin/ancestry, citizenship, physical/mental disability, genetic information, military/veteran status, or any other basis prohibited by law.