Salesperson

Hendrick Automotive Group; Rover (AR); On-site; USD 35,000 - 60,000; Full time

Job summary

Hendrick Automotive Group is seeking a motivated sales professional for Land Rover Northlake in Huntersville, NC. The role focuses on selling new and used vehicles while ensuring customer satisfaction and meeting dealership goals.

You will greet customers, explain features, demonstrate vehicles, and guide them through the purchase process. Applicants should have prior sales or customer service experience, a valid driver’s license, and basic Microsoft Office skills.

Qualifications

• High School Diploma required.
• Automotive field exposure is preferred.
• Valid Driver’s License is required.
• Intermediate knowledge of Microsoft Office and ability to learn CRM/web apps.

Responsibilities

• Meets dealership sales goals and drives customer satisfaction.
• Greet customers and determine make, type, and quality of vehicle desired.
• Explain features and demonstrate vehicle operation in showroom or on test drive.
• Suggest optional equipment for purchase and prepare sales price quotes including taxes.
• Complete paperwork for vehicle sales (sales slips/contracts) and arrange delivery/registration.
• Research model availability and support business development.
• Address customer concerns and maintain CSI standards.
• Keep a clean, safe work area and participate in required training.
• Accurately record hours and follow company safety rules and policies.

Skills

Sales goals

Customer service

Communication

Education

High School Diploma

Automotive

Tools

Microsoft Office

Job description

• Meets dealership sales goals.

Education/Experience

Prior sales and/or customer service experience desired.

Land Rover Northlake

Location: 10000 Eastfield Road, Huntersville, North Carolina 28078

Summary

Sells new or used vehicles at a profit to the dealership, while ensuring customer satisfaction.

Supervisory Responsibilities

This job has no direct supervisory responsibilities.

Essential Duties And Responsibilities Include The Following

• Meets dealership sales goals.
• Greets customer and determines make, type, and quality of vehicle desired.
• Explains features and demonstrates operation of vehicle in showroom or on demonstration drive.
• Suggests optional equipment for customer to purchase.
• Computes and quotes sales price, including tax, trade-in allowance, and discount.
• Completes paperwork accompanying vehicle sales, including but not limited to, preparing sales slip or sales contract.
• Arranges for delivery and registration of vehicle.
• Researches availability of models and optional equipment.
• Engages in business development.
• Addresses customer concerns.
• Maintains CSI at or above Company standards
• Maintains an organized, clean and safe work area
• Participates in required training
• Records all hours worked accurately in company timekeeping system
• Follows Safeguards rules and regulations.
• Demonstrates the Company’s Core Values
• Complies with Company policies and procedures
• Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
• Other duties as assigned

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.

Desired Education

• High School Diploma

Field Of Study/Work Experience

• Automotive

Desired Work Experience

• up to 3 years

Education/Experience

Prior sales and/or customer service experience desired.

Certificates And Licenses

• Valid Driver’s License

Computer Skills

Intermediate knowledge of Microsoft Office products. Intermediate ability to learn web applications for customer management.

Communication Skills

Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel.

Attendance Requirements

The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.

Physical Demands

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; and sit.

Environment Demands

Duties are performed throughout the premises, both indoors and outdoors and on customer test drives. Due to the nature of the position, may be exposed to various work environments and required to perform a variety of tasks. Heavy standing work. Work includes frequent movement around the company facilities and the outdoor car lot to interact with customers and other departments.

Verbal And Writing Ability

Ability to read and comprehend instructions, correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers and other employees.

Math Ability

Ability to add, subtract, multiply and divide.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations.

Core Values

To perform the job successfully, an individual should demonstrate the following Core Values:

Servant Leadership

Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.

Teamwork through Trust & Respect

Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.

Integrity

Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.

Commitment to Customer Enthusiasm

Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.

Passion for Winning

Hendrick’s tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.

Accountability at All Levels

Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.

Commitment to Continuous Improvement

Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.

This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company.

Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf.