Salesforce Team Lead

IRIS SOFTWARE AND SERVICES INC; United States; On-site; USD 120,000 - 150,000; Full time

Job summary

A leading software company in the United States is seeking a Salesforce Team Lead to oversee the administration team and ensure effective platform delivery. The ideal candidate will possess Salesforce certifications such as Administrator and Platform App Builder, alongside strong communication and documentation skills. Responsibilities include leading incident management, maintaining platform governance, and coordinating user requirements. This role supports growth and scalability, making it critical to the organization's operational success.

Qualifications

• Bachelor's degree in a relevant field.
• Salesforce Certified Administrator.
• Experience in Salesforce Administration.
• Excellent verbal and written communication skills.

Responsibilities

• Lead the Salesforce administration team with clear standards.
• Act as primary escalation point for complex Salesforce issues.
• Maintain Salesforce for optimal performance.

Skills

Salesforce Administration

Data Management (Excel/SQL)

Documentation Skills

Communication Skills

Incident Management

Education

Bachelor's degree in Computer Science or related field

Salesforce Certified Administrator

Salesforce Platform App Builder

Tools

Jira

Confluence

Job description

The Company

IRIS Software Group is one of the UK’s largest privately held software companies. Acquired by HG Capital in 2018, its purpose is to be the most trusted provider of mission‑critical software and services, ensuring customers get it right first time, every time.

IRIS takes the pain out of processes and let professionals working in businesses and schools focus on the work they love. Its software solutions and services for finance, HR and payroll teams, educational organisations, and accountancy firms helps comply with regulations, drive productivity and better engage with key stakeholders. Through simplifying, automating and providing insights on everyday mission‑critical tasks for organisations of all shapes and sizes, IRIS ensures customers can look forward with certainty and confidence.

IRIS has over 120,000 UK and international customers with 80% having a tenure of five or more years. IRIS is the largest third‑party online filer with the UK Government. Ninety‑one of the top 100 UK accountancy firms and 50 of the top 100 US CPA firms use IRIS software. Circa 20% of the UK’s workforce is paid by IRIS payroll offerings. More than 850,000 UK employees are managed by IRIS HR solutions. Over 11,000 UK schools and academies use IRIS, with four million parents and guardians using IRIS apps to connect with their children’s school; 300 million messages are delivered between schools and parents each year, and over #15 million transactional payments are processed every month. IRIS is placed in the Grant Thornton Sunday Times Top Track 250 and the Megabuyte50.

IRIS is backed by Hg, Europe’s leading software investor and is committed to helping build IRIS as an ambitious business. It’s support includes a dedicated operations innovation team which provides practical support to management teams to help them realise their growth ambitions.

To see how IRIS helps organisations get things right first time, every time, visit www.iris.co.uk or follow IRIS Software Group on LinkedIn, Twitter and Instagram.

The Position

IT Business Applications team is seeking a Salesforce Team Lead or an experienced Senior Salesforce Administrator who wishes to step up to a Team Lead position to form an integral part of the support and ongoing development of our Salesforce (Sales Cloud, Service Cloud, Experience Cloud, CPQ+ inc. Advanced Approvals) deployment and wider integrated applications platform. The successful candidate will have a record of delivery on a multi-cloud Salesforce org within an integrated platform.

The Salesforce Team Lead is responsible for the overall successful delivery of the Salesforce platform. This role combines people’s leadership, platform governance, and tactical ownership to ensure Salesforce effectively supports revenue growth, customer lifecycle management, and operational scalability.

As a Salesforce Team Lead, you will be responsible for:

• Lead the Salesforce administration team, setting clear goals, standards, and ways of working.
• Help establish a follow-the-sun support model, ensuring consistent global coverage, clear handovers and defined ownership.
• Support the Salesforce platform strategy and roadmap in alignment with business and technology objectives.
• Act as the primary escalation point for complex Salesforce issues, risks and requests.
• Initial root cause investigations for major incidents.
• Balance platform stability, technical debt reduction and governance.
• Maintaining Salesforce to deliver a performant and usable system for the business.
• Leading on projects as assigned Senior Manager.
• Adhering to and ensuring change governance alongside wider development lifecycle
• Maintaining and creating user and technical documentation to ensure they’re up to date and accurate
• Coordinating the evaluation, scope, and documentation of change requests for delivery by the development team
• Working independently with members of the user community to define and document requirements
• Reporting and dashboard maintenance and support to wider business users and stakeholders
• Comfortable with data governance practices to maintain data controls and improve through regular maintenance and reviews

Qualifications

• A bachelor's degree in Computer Science (CS), Computer Information Systems (CIS), Management Information Systems (MIS), Business Administration, or related subject
• Salesforce Certified Administrator (Required)
• Salesforce Platform App Builder (Required)
• Experience in Salesforce Administration.
• Experience of Support Desk, major incident management/critical incident handling.
• Experience within any integration, web or financial applications is advantageous.
• Experience or knowledge of change management procedures is advantageous.
• Knowledge of data management abilities (Excel and/or SQL)
• A demonstrated ability to understand and articulate complex requirements
• Understanding of the software development lifecycle and source control methodologies is highly advantageous
• Working knowledge of Jira, and Confluence
• Excellent documentation skills to ensure clear and comprehensive records of development activities.
• Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical stakeholders.