Salesforce Solution Owner: End-to-End Platform Delivery

Cardinal Health; Frankfort (KY); On-site; USD 123,000 - 176,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off plan

Health savings account (HSA)

401k savings plan

Flexible spending accounts (FSAs)

Disability coverage

Work-Life resources

Paid parental leave

Healthy lifestyle programs

Job summary

Cardinal Health seeks a Solution Owner to drive end-to-end ownership of Salesforce-based ConnectSource and Marketing Cloud platforms. You will lead cross-functional delivery teams, align product goals with business partners, and ensure predictable, run-ready solutions within the Sonexus IT operating model.

The role emphasizes governance, SDLC discipline, resource planning, and stakeholder alignment across onshore/offshore teams to deliver stable, scalable Salesforce outcomes.

Qualifications

• 8-12 years of experience, preferred
• Bachelor’s degree in related field, or equivalent work experience, preferred
• Experience leading cross-functional delivery teams (Engineering, QA, BA, PM)
• Strong understanding of Salesforce-based solutions and enterprise application environments
• Demonstrated capability in estimation, planning, SDLC governance, and delivery execution
• Demonstrated ability to manage delivery plans, budgets, and capacity across multiple initiatives
• Experience operating in regulated environments (healthcare or adjacent industries preferred)
• Demonstrated use of structured delivery artifacts (e.g., WBS, LOE-based estimates, schedules, RAID logs, change control)

Responsibilities

• Own end-to-end outcomes for assigned solutions across intake, build, implementation, transition to run, and ongoing support, with a primary focus on Salesforce ConnectSource and Marketing Cloud
• Serve as the single accountable owner for Salesforce solution delivery, stability, and outcomes, eliminating fragmented ownership across onshore and offshore teams
• Translate product and business goals into executable delivery plans with clear scope, milestones, dependencies, and success criteria across Salesforce configuration, development, integration, and data components
• Ensure predictable delivery through disciplined planning, estimation, execution, and follow-through
• Establish and enforce solution-level decision rights for Salesforce implementations, reducing day-to-day escalation by driving decisions with clear options, tradeoffs, and recommended paths
• Develop and manage delivery plans, schedules, and budgets for assigned Salesforce solutions
• Translate Salesforce-specific LOE (configuration, custom code, integrations, testing) into schedule and cost forecasts
• Maintain onshore and offshore capacity plans, aligning priorities to Salesforce skill sets and avoiding role overlap or single-threading
• Own solution-level resource management across Engineering, BA, QA, PM, Salesforce administrators, developers, integration specialists, and partner teams
• Understand and manage capital vs. expense treatment aligned to enterprise finance standards for Salesforce initiatives
• Protect Sonexus revenue by understanding financial impact, margin implications, and revenue risk tied to Salesforce delivery decisions
• Define and operate a consistent, well-understood flow of work for Salesforce solutions from intake through delivery, release, hypercare, and run
• Ensure adherence to enterprise SDLC gates, QA standards, Salesforce release management practices, and structured change control
• Maintain delivery hygiene through WBS, RAID logs, risk management, decision logs, and issue tracking for Salesforce initiatives
• Apply governance that is disciplined and right-sized, avoiding over-engineered Salesforce processes used to compensate for weak delivery fundamentals
• Identify recurring Salesforce delivery and operational breakdowns and drive targeted process improvements rooted in root-cause analysis
• Adjust planning, governance, and communication practices based on delivery phase and observed Salesforce outcomes, reinforcing continuous improvement
• Ensure Salesforce build-to-run transitions are clearly defined, documented, and executed, including readiness criteria, deployment documentation, and knowledge transfer
• Be accountable for Salesforce solution stability post-release, including ConnectSource and Marketing Cloud operations
• Partner with support and run teams to triage, prioritize, and resolve Salesforce issues effectively
• Own intake and prioritization of Salesforce break/fix work, technical debt, and remediation initiatives
• Drive root-cause analysis to prevent recurring Salesforce issues and reduce rework
• Enforce consistent Salesforce requirements, configuration standards, and testing practices to strengthen end-to-end quality accountability
• Ensure QA, accessibility, security, and compliance requirements are met for Salesforce solutions, including required evidence, sign-offs, and remediation
• Maintain clean, validated, PHI-safe Salesforce demos, reports, journeys, and data views prior to internal or client-facing reviews
• Strengthen delivery confidence through evidence-based readiness rather than last-minute Salesforce escalation
• Lead and align Engineering, BA, QA, PM, Product, APS, Business stakeholders, and Salesforce platform teams
• Partner closely with offshore Salesforce development teams, providing clear priorities, decision ownership, and escalation paths
• Maintain clear ownership, accountability, and communication across onshore and offshore Salesforce teams
• Ensure consistent, aligned messaging across functions to reduce churn, rework, and conflicting direction
• Partner effectively with APS and Product leadership on Salesforce roadmap impacts, client risks, and solution evolution
• Demonstrate strong executive presence in internal and client-facing interactions, especially when representing Salesforce solutions
• Prepare and lead Salesforce-related meetings with clear pre-reads, agendas, risks, decisions, and recommended paths
• Communicate clearly in writing and verbally, maintaining appropriate internal vs. external voice when discussing Salesforce capabilities and constraints
• Influence and negotiate without authority by presenting Salesforce tradeoffs grounded in data, platform constraints, and delivery realities
• Coach and develop BAs, PMs, Salesforce Technical Leads, Developers, Engineers, and QAs to build sustainable delivery and leadership capability
• Hold Salesforce teams accountable for outcomes while fostering a culture of ownership and follow-through across locations

Skills

Salesforce-based solutions

Cross-functional leadership

Estimation & planning

SDLC governance

Delivery execution

Education

Bachelor’s degree or equivalent

Job description

Cardinal Health seeks a Solution Owner to drive end-to-end ownership of Salesforce-based ConnectSource and Marketing Cloud platforms. You will lead cross-functional delivery teams, align product goals with business partners, and ensure predictable, run-ready solutions within the Sonexus IT operating model.

The role emphasizes governance, SDLC discipline, resource planning, and stakeholder alignment across onshore/offshore teams to deliver stable, scalable Salesforce outcomes.