Salesforce Solution Architect

Diligent Tec Inc; Chicago (IL); Hybrid; USD 150,000 - 200,000; Full time

Job summary

A leading technology consulting firm is seeking a Salesforce Solution Architect to drive complex CRM transformation programs. This hybrid role requires a seasoned technical leader with over 12 years of enterprise IT experience, particularly in Salesforce and Veeva CRM. You will collaborate with executives and lead the architecture of large-scale implementations, ensuring alignment with client goals. Strong candidates will have a proven track record of engaging CxO stakeholders and navigating regulated industries.

Qualifications

• 12+ years of experience in enterprise IT, with 8+ years in Salesforce architecture.
• Expertise in large-scale CRM programs ($5M+), preferably for global clients.
• Strong knowledge of Salesforce core technologies.
• Experience with system integration, data architecture, security, and compliance.

Responsibilities

• Own the CRM Solution Architecture for Salesforce and Veeva CRM.
• Lead technical discovery and architecture design.
• Serve as technical advisor to CxOs and senior stakeholders.
• Serve as a technical advisor to CxOs and senior stakeholders.
• Oversee implementation governance during execution phases.

Skills

Salesforce landscape

CRM transformation

Technical architecture

Veeva CRM

Data integration

Executive presence

Tools

Salesforce

Mulesoft

Marketing Cloud

Job description

Overview

Title: Salesforce Solution Architect

Location: Chicago, IL – Hybrid

Type: Long Term Contract

Must have skills: Salesforce Landscape

We are seeking a seasoned Senior Technical Solution Architect with deep expertise in Salesforce (and good to know Veeva CRM) to drive complex CRM transformation programs. This role requires a hands-on technology leader with strong architecture, delivery, and client-facing experience, particularly in global enterprise environments. The ideal candidate combines strategic thinking with technical execution, enabling scalable, high-impact CRM solutions.

Key Responsibilities

• Own the CRM Solution Architecture for large-scale Salesforce and Veeva CRM implementations, ensuring alignment with client business goals and technical ecosystems.
• Lead technical discovery, blueprinting, and end-to-end architecture design, covering core CRM, data integrations, security, and scalability.
• Collaborate with sales and pre-sales teams to shape client proposals, respond to RFPs, and define high-impact technical solutions.
• Serve as the technical advisor to CxOs and senior stakeholders, articulating solution value, architecture direction, and transformation roadmaps.
• Oversee implementation governance, including design reviews, technical delivery oversight, and issue resolution during execution phases.
• Stay up to date with Salesforce and Veeva platform innovations, product roadmap, and best practices to guide platform strategy and differentiation.
• Partner with industry vertical teams (especially Pharma and Life Sciences) to align CRM solutions with domain-specific needs.
• Mentor and guide technical teams in Salesforce best practices, integration architecture, DevOps, and enterprise deployment.

Qualifications

• What You Bring: 12+ years of experience in enterprise IT, with 8+ years focused on Salesforce architecture and delivery; Veeva CRM experience a strong plus.
• Proven expertise in designing and leading large CRM programs ($5M+ scale), preferably for global clients in regulated industries.
• Strong knowledge of Salesforce core (Sales, Service, Experience Cloud) and related technologies (e.g., Mulesoft, Marketing Cloud, Analytics).
• Experience with system integration, data architecture, security, and compliance in cloud CRM environments.
• Demonstrated ability to engage CxO-level stakeholders with strong executive presence and technical influence.
• Understanding of pharma / life sciences industry challenges in commercial operations and regulatory frameworks (preferred).