Salesforce Service Cloud Architect

Wizr AI; Menlo Park (CA); On-site; USD 155,000 - 215,000; Full time

Job summary

An innovative firm is seeking a seasoned Salesforce Service Cloud Architect to join their dynamic team in Menlo Park. This contract role emphasizes deep technical expertise in Salesforce Service Cloud, requiring a proactive individual with excellent communication skills. You'll be responsible for architecting and implementing tailored solutions, collaborating with diverse teams to enhance customer service processes. This is an exciting opportunity to make a significant impact in a client-facing role while working in a supportive and collaborative environment.

Qualifications

• 10-15 years of Salesforce experience, especially in Service Cloud.
• Hands-on with Omni-Channel, Flow IDE, and Workflow rules.

Responsibilities

• Architect and implement scalable Salesforce Service Cloud solutions.
• Collaborate with teams to ensure seamless solution delivery.

Skills

Salesforce Service Cloud

Omni-Channel

Flow IDE

Workflow rules

Entitlement Management

Communication skills

Job description

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Job Title: Salesforce Service Cloud Architect

Experience Level: 10–15 years

Employment Type: Contract

Job Summary:

We are looking for an experienced Salesforce Service Cloud Architect for a contract role based on-site in Menlo Park, CA. The ideal candidate will have deep technical expertise in Salesforce Service Cloud and related modules, along with excellent communication skills and a proactive mindset. This is a client-facing role requiring in-office presence and a collaborative attitude.

Key Responsibilities:

• Architect and implement scalable Salesforce Service Cloud solutions tailored to business requirements
• Utilize Salesforce capabilities including Omni-Channel, Flow IDE, Workflows, and Entitlements to enhance customer service processes
• Define system architecture and design standards
• Collaborate with cross-functional teams and stakeholders to ensure seamless solution delivery
• Provide technical leadership and guidance throughout the project lifecycle
• Ensure adherence to Salesforce best practices and coding standards

Required Skills:

• 10–15 years of overall Salesforce experience with a strong focus on Service Cloud
• Hands-on experience with Omni-Channel, Flow IDE, Workflow rules, and Entitlement Management
• Solid understanding of Salesforce architecture and integration patterns
• Strong communication skills and the ability to work effectively with both technical and non-technical teams
• Self-driven with a strong sense of ownership and initiative

Nice to Have:

• Experience in enterprise-scale Salesforce implementations
• Location: Menlo Park, CA (On-site only)
• Duration: To be discussed during the interview process
• Work Authorization: Candidates must be authorized to work in the U.S.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Engineering and Information Technology

• Industries

  Technology, Information and Internet

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