Salesforce Project Analyst

LE002 Onterris Payroll, LLC; North Little Rock (AR); On-site; USD 75,000 - 85,000; Full time

Job summary

Onterris is seeking a Salesforce Project Analyst to support and administer our Salesforce instance, handle onboarding/offboarding, ticket-based requests, report generation, and end-user training. You will perform system administration, manage data integrity, prepare CSV uploads for acquisitions, and collaborate with developers on updates.

A minimum of 2 years CRM support is required. The role offers competitive pay ($75,000-$85,000 USD) and a path to impact across our environmental solutions

Qualifications

• Associates degree or higher required.
• Salesforce Platform Administrator I certification preferred.
• 2+ years of CRM support experience.
• Ability to work remotely with limited supervision.
• Strong communication and teamwork.

Responsibilities

• Provide in-person and/or remote support to Salesforce users.
• Perform onboarding/offboarding tasks during acquisitions.
• Administer Salesforce including Flow automation updates.
• Prepare and upload CSV files for data imports.
• Coordinate with developers to roll out system updates.
• Create and update training materials for internal knowledge base.
• Respond to tickets and troubleshooting requests.

Skills

Salesforce

CRM support

System administration

Training end-users

Data integrity

Ticketing system

Education

Associates Degree or higher

Salesforce Platform Administrator I certification

Tools

Salesforce

Flow automation

CSV imports

Microsoft Office

Job description

About Us At Onterris, we build careers grounded in purpose, responsibility and real-world impact. “For Planet and Progress” is our north star that guides everything we do. We believe environmental responsibility and human progress are interconnected, interwoven and international. Our scientists, engineers, field teams, consultants and professionals collaborate across disciplines and geographies, guiding industries and governments, ensuring that communities and environments thrive. When you join us, you’re not just forging a career, you’re joining a movement. A movement for better thinking, smarter solutions and lasting impact. Together, we will advance our way of life and protect the integrity of our environment every step of the way.

A Day in the Life

The Salesforce Project Analyst will be responsible for user support and administration within our Salesforce instance and supporting systems. Onboarding/offboarding, ticket-based request support, report generation, user training, and data integrity are all primary areas of focus. This also includes front line support for Onterris employees using Salesforce, which involves responding to troubleshooting requests and questions within our ticket system. You’ll need at least 2 years of experience in supporting a CRM system, and welcome the opportunity to make an impact from day one.

The compensation range for this role is $75,000 - $85,000 USD commensurate with experience, skills, and geographic location

To thrive in this role, you’ll be comfortable taking ownership of the following responsibilities:

• Providing in-person and/or remote support to end users for Salesforce and related systems.
• Assisting with onboarding / offboarding tasks in relation to day-to-day operations, as well as during new company acquisitions.
• Performing system administration, including maintaining and updating back-end configurations and Flow automation.
• Preparing and uploading CSV files for data imports when requested by users or during new company acquisitions.
• Coordinating with developers to communicate and roll-out system updates.
• Providing and assisting with Salesforce training remotely.
• Creating and updating recorded and written training materials for company’s internal knowledge database.
• Participating in system upgrades, integration and/or testing of new functionality as requested.
• Performing diagnosis and troubleshooting support for Salesforce users companywide through the help desk ticketing system.
• Exercising safe work practices by following all company safety rules and OSHA regulations, including attendance at all required safety training programs.
• Participating in company’s continuous improvement programs and provide support to team efforts.
• Keeping up-to-date and current on industry trends by completing formal training, reviewing professional publications, and attending professional workshops.
• Performing other duties as assigned.

Your Expertise and Skills

These requirements reflect the knowledge, skills and abilities that help you do your best work here.

• Associates Degree or higher from an accredited university
• Salesforce Platform Administrator I certification
• 2-5 years of experience with Salesforce or other CRM systems
• Demonstrated ability to work remotely and with limited required supervision
• Ability to work as part of the team and independently
• Ability to learn and teach various software to other users
• Proficient with Microsoft Office software and/or PC programs
• Demonstrated customer service experience
• Ability to meet deadlines, multitask, and prioritize as necessary
• Ability to interface with cross-functional teams and all levels of personnel/management
• Strong problem solving and analytical skills
• Solid organization and time management skills
• Effective verbal and written communication skills
• Ability to work independently, managing multiple responsibilities (i.e. self-starter, self-motivated)
• Preferred Experience with Salesforce Marketing Cloud and Pardot.
• Experience in software development or writing custom code for SaaS systems.
• Experience with advanced Microsoft Excel functions (i.e. V-lookup, pivot tables, etc.)

Onterris is a leading global environmental solutions company partnering with organizations to solve complex challenges where environmental pressures, regulatory expectations and operational risks intersect. Guided by our mission to advance the way of life without compromising the integrity of our environment, we believe environmental responsibility and human progress are fundamentally connected. Our scientists, engineers, field teams and consultants apply systems thinking that unites science, data and practical expertise to deliver solutions that strengthen our clients’ resilience, mitigate risk and protect the air, water and soil that sustain communities, while uncovering responsible paths forward for planet and progress.

For more information, visit www.onterris.com.

We are an equal opportunity employer and encourage applications from people of all backgrounds. We acknowledge that these experiences and perspectives help to enrich our teams and contribute to our ongoing success. We are committed to providing access and reasonable accommodation in our employment for all applicants.

At Onterris, we take on complex challenges with purpose and momentum, alongside teams that lead with integrity, deliver together, and invest in your growth.

“Working with inspiring coworkers and clients across the globe over the past five years has been incredibly rewarding. Their passion motivates me to improve our client experience and work that I deliver.” - Erin Peck, Emissions Services

“There are not many places where a toxicologist can be boots-on-the-ground at an environmental emergency one day and deep in a human health risk assessment or litigation the next, but this company is one of them, and honestly, that breadth is what makes me love the work. We are a team of scientists with a broad range of talents and experiences who genuinely take the mission to heart, because protecting people and communities from chemical hazards is not abstract here; it is exactly why we show up every day. The culture reflects that shared commitment in the best way: collaborative, rigorous, and truly motivated by the impact we make together.” - Andre Richardson, Consulting

“I knew my position here would be more than just a job. Every day is a new, exciting challenge to solve, and I get to go home knowing that the work I am doing is having a positive impact on the world.” - J Esteves, R&D