Salesforce Platform Analyst

Battelle Memorial Institute; Arlington (VA); Hybrid; USD 82,000 - 116,000; Full time

Benefits offered by this job

Hybrid work model

Flexible schedule

Paid time off

401(k) match

Tuition assistance

Job summary

Battelle Memorial Institute is seeking a Salesforce Platform Analyst to configure, deliver and support Salesforce solutions across Sales Cloud and Marketing Cloud, translating business requirements into technical design and actionable tasks.

This hybrid role is based in Columbus, OH or Crystal City, VA, and partners with Sales, Marketing and IT to implement secure, scalable solutions, build reports, and guide deployments from concept through post-production support.

Qualifications

• Bachelor's degree in CS/IS/SE or related field with strong development background.
• 5+ years of experience designing implementing Salesforce solutions in enterprise settings.
• Hands-on with Apex, LWC, Visualforce, Salesforce Flow, SOQL, REST/SOAP APIs.
• Experience integrating Salesforce with ERP/data warehouse/IDM/cloud apps.

Responsibilities

• Configure and Administer Sales Cloud and Marketing Cloud; manage security model and MFA.
• Develop proofs-of-concept and refine solution designs with stakeholders.
• Extend platform with programmatic solutions (AMPscript/SSJS/Apex) with devs.
• Manage changes and deployments via CI/CD aligned to governance and security.
• Build and maintain reports/dashboards and Marketing Cloud analytics.
• Translate business requirements into user stories and tasks with acceptance criteria.
• Evaluate build vs buy options and recommend best-fit solutions.
• Provide estimates for schedule, labor, and contractor needs.
• Adhere to PM methodology and produce required artifacts/documentation.
• Support end-users post-deployment and drive continuous improvement.

Skills

Salesforce

Apex

LWC

SOQL

Security model

Requirements gathering

Stakeholder collaboration

Authorization to work in US

Education

Bachelor's degree in CS/IS/SE

5 years of development experience

Tools

AMPscript

SSJS

Apex invocable actions

LWC

Salesforce REST/SOAP APIs

CI/CD tooling

Sales Cloud

Marketing Cloud

Job description

Battelle delivers when others can’t. We conduct research and development, manage national laboratories, design and manufacture products and deliver critical services for our clients—whether they are a multi-national corporation, a small start-up or a government agency.

We recognize and appreciate the value and contributions of individuals from a wide range of backgrounds and experiences and welcome all qualified individuals to apply.

Job Summary

At Battelle, you'll have the opportunity to do more than develop software—you'll help transform complex business challenges into innovative technology solutions that drive mission-critical outcomes across the organization. As a Salesforce Platform Analyst , you'll work at the intersection of business and technology, partnering with stakeholders to design, build, and optimize enterprise applications that improve how work gets done.

As a Salesforce Platform Analyst, the selected individual will configure, deliver and support Salesforce solutions across Sales Cloud, Marketing Cloud and integrated applications to support high-priority Sales and Marketing processes. Working closely with process owners, the analyst learns and understands business requirements, analyzes available data, and determines the optimal technical solution. This role serves as a critical bridge between business and technology teams, translating business needs into actionable technical requirements and delivering solutions from initial concept through post-production support.

This position is a hybrid opportunity located in our corporate offices in either Columbus, OH or Crystal City, VA.

Responsibilities

• Configure and Administer Sales Cloud and Marketing Cloud; own the Salesforce security model, managing user provisioning, licenses, profiles, permission sets, roles, and multi-factor authentication.

• Develop proof-of-concepts to validate understanding of complex business requirements, iterating to refine and finalize solution design

• Extend the platform with programmatic solutions where declarative options are insufficient (AMPscript, SSJS, Apex invocable actions, LWC), partnering with developers on more complex code

• Manage configuration changes and deployments through a controlled release process (sandboxes, change sets, or CI/CD tooling) in alignment with architectural, governance, and information security requirements

• Build and maintain reports, dashboards, and Marketing Cloud analytics to support sales and marketing leadership

• Facilitate information-gathering sessions with sales, marketing, and process owners to analyze processes, identify challenges, and surface opportunities for improvement

• Translate business requirements into user stories and actionable configuration tasks with clear acceptance criteria

• Evaluate configure-vs.-customize-vs.-AppExchange options and develop best-fit recommendations to address process and systems gaps

• Develop detailed estimates for schedule, labor, and contractor needs

• Adhere to project management methodology and produce all required artifacts and documentation.

• Support end-users following deployment, participate in continuous improvement initiatives, and provide consultation and guidance to stakeholders.

Key Qualifications

• Bachelor's degree in Computer Science, Information Systems, Software Engineering, or a related discipline; five years of experience as developer; or an equivalent combination of education and experience

• 3+ years of experience designing, customizing, implementing, integrating, and supporting Salesforce solutions, including Sales Cloud, and Marketing Cloud, or related Salesforce technologies in an enterprise environment

• Hands-on experience developing Salesforce applications using Apex, Lightning Web Components (LWC), Visualforce, Salesforce Flow, SOQL, and REST/SOAP APIs

• Experience designing and implementing integrations between Salesforce and other enterprise platforms, including ERP, data warehouse, identity management, and cloud-based solutions

• Experience with application lifecycle management, source control, CI/CD pipelines, testing, deployment automation, and release management for Salesforce solutions

• Strong understanding of enterprise application architecture, security, data modeling, governance, and platform best practices

• Ability to work closely with business stakeholders to gather requirements, analyze processes, and translate business needs into scalable technical solutions

• Applicants must have authorization to work in the United States. We are unable to sponsor or take over sponsorship of any employment Visa at this time.

Preferred Qualifications

• Experience with Microsoft Power Platform technologies, including Power Apps, Power Automate, Copilot Studio, Dataverse, and Power BI

• Salesforce certifications such as Platform Developer I/II, Application Architect, System Architect, Administrator, or related credentials

• Background supporting, developing, and migrating Microsoft Power Platform / Dynamics 365 solutions

• Experience with commercial ERP systems and enterprise application integrations

• Experience working in hybrid Salesforce and Microsoft application ecosystems

• Background that would not preclude the granting of a security clearance

Compensation Data

Battelle is committed to fair and equitable compensation practices. The salary range for this role is $81,600 – $116,300 per year, in addition to our comprehensive benefits package. A candidate's salary is determined by various factors, including but not limited to education, relevant work experience, skills, and certifications. Salary ranges may vary based on geographic location and market conditions.

Benefits: Live an Extraordinary Life

We care about your well-being, not just on the job. Battelle offers comprehensive and competitive benefits to help you live your best life.

• Balance life through a compressed work schedule : Most of our team follows a flexible, compressed work schedule that allows for every other Friday off—giving you a dedicated day to accomplish things in your personal life without using vacation time.

• Enjoy enhanced work flexibility, including a hybrid arrangement: You have options for where and when you work. Our Together with Flexibility model allows you to work 60% in-office and 40% remote, with Monday and Tuesday as common in-office days, dependent on team and position needs.

• Take time to recharge : You get paid time off to support work-life balance and keep motivated.

• Prioritize wellness : Stay healthy with medical, dental, and vision coverage with wellness incentives and benefits plus a variety of optional supplemental benefits.

• Better together : Coverage for partners, gender-affirming care and health support, and family formation support.

• Build your financial future : Build financial stability with an industry-leading 401(k) retirement savings plan. For most employees, we put in 5 percent whether you contribute or not, and match your contributions on top of that.

• Advance your education : Tuition assistance is available to pursue higher education.

A Work Environment Where You Succeed

For brilliant minds in science, technology, engineering and business operations, Battelle is the place to do the greatest good by solving humanity’s most pressing challenges and creating a safer, healthier and more secure world.

You will have the opportunity to thrive in a culture that inspires you to:

• Apply your talent to challenging and meaningful projects

• Receive select funding to pursue ideas in scientific and technological discovery

• Partner with world-class experts in a collaborative environment

• Nurture and develop the next generation of scientific leaders

• Give back to and improve our communities

Vaccinations & Safety Protocols

Battelle may require employees, based on job duties, work location, and/or its clients’ requirements to follow certain safety protocols and to be vaccinated against a variety of viruses, bacteria, and diseases as a condition of employment and continued employment and to provide documentation that they are fully vaccinated. If applicable, Battelle will provide reasonable accommodations based on a qualified disability or medical condition through the Americans with Disabilities Act or the Rehabilitation Act or for a sincerely held religious belief under Title VII of the Civil Rights Act of 1964 (and related state laws).

Battelle is an equal opportunity employer. We provide employment and opportunities for advancement, compensation, training, and growth according to individual merit, without regard to race, color, religion, sex (including pregnancy), national origin, sexual orientation, gender identity or expression, marital status, age, genetic information, disability, veteran-status veteran or military status, or any other characteristic protected under applicable Federal, state, or local law. Our goal is for each staff member to have the opportunity to grow to the limits of their abilities and to achieve personal and organizational objectives. We will support positive programs for equal treatment of all staff and full utilization of all qualified employees at all levels within Battelle.

The above statements are intended to describe the nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, activities and skills required of staff members. No statement herein is intended to imply any authorities to commit Battelle unless special written permission is granted by Battelle's Legal Department.

For more information about our other openings, please visit www.battelle.org/careers