Salesforce Platform Administrator

eBusiness Solutions Inc.; Nashville (TN); Hybrid; USD 70,000 - 90,000; Part time

Job summary

eBusiness Solutions Inc. is seeking a Salesforce Platform Administrator to provide advanced administration and platform support across multiple State of Tennessee agencies and departments.

Hybrid role based in Nashville, TN, 4 Months, Monday – Friday, 8:00 AM – 5:00 PM CST. Responsibilities include user provisioning, security, small to medium enhancements, data quality, and release management across 11 Salesforce orgs using Public Sector Solutions, Experience Cloud, Service Cloud, and Sales

Qualifications

• Bachelor's degree in Computer Science, Information Systems, Business, or related field.
• Three years of professional-level Salesforce administration experience.
• Salesforce Certified Administrator and Salesforce Certified Advanced Administrator (Administrator II) required or to be obtained within timeframe.

Responsibilities

• Provide daily Salesforce administrative support: user provisioning, profile and permission management, security configuration.
• Implement small to medium enhancements: page layouts, flows, process automation, data model adjustments.
• Monitor and maintain data quality, including duplicate prevention and data hygiene.
• Support functionality across orgs using Public Sector Solutions, Experience Cloud, Service Cloud, and Sales Cloud.
• Troubleshoot user issues and escalate complex concerns as needed.
• Collaborate with agency partners to gather requirements and translate into configuration tasks.
• Assist with release management: sandbox prep, testing coordination, deployment support.
• Ensure compliance with STS security, governance, documentation, and audit requirements.
• Work with vendor and internal teams to maintain consistency across orgs.
• Update and maintain reports and dashboards as needed.
• Stay informed on Salesforce releases and suggest platform improvements.

Skills

Salesforce administration

User management

Security configuration

Flows & automation

Data management

Reports & dashboards

Communication

Agile methodologies

Multi-org experience

Education

Bachelor's degree (CS/IS/Business)

Tools

Public Sector Solutions

Experience Cloud

Service Cloud

Sales Cloud

Job description

One of our clients in the government domain is seeking a Salesforce Platform Administrator to provide advanced Salesforce administration and platform support across multiple State of Tennessee agencies and departments.

Salesforce Platform Administrator
Hybrid
Nashville, TN
4 Months
Monday – Friday, 8:00 AM – 5:00 PM CST
7.5 Hours Per Day

Job Description:

• The Salesforce Platform Administrator provides advanced system administration and platform support for agencies and departments across the State of Tennessee. This role supports small to medium-sized enhancements, user setup and security, and ongoing administrative needs across 11 statewide Salesforce orgs utilizing Public Sector Solutions, Experience Cloud, Service Cloud, and Sales Cloud.
• The Administrator II ensures all configuration and platform activities follow STS standards, governance processes, and security requirements. The position works closely with agency stakeholders, vendor partners, and internal Salesforce org owners to maintain stable, secure, and high-performing solutions that serve Tennesseans effectively. Experience working in public sector environments and multi-org Salesforce landscapes is preferred.

Responsibilities:

• Provide daily Salesforce administrative support, including user provisioning, profile and permission management, and security configuration.
• Implement small to medium-sized enhancements such as page layout updates, flows, process automation changes, and minor data model adjustments.
• Monitor and maintain data quality, including duplicate prevention, data hygiene, and validation activities.
• Support functionality across orgs using Public Sector Solutions, Experience Cloud, Service Cloud, and Sales Cloud.
• Troubleshoot user issues and elevate complex concerns as appropriate.
• Collaborate with agency partners to gather business requirements and translate them into actionable Salesforce configuration tasks.
• Assist with release management, including sandbox preparation, testing coordination, and deployment support.
• Ensure compliance with STS security, governance, documentation, and audit requirements.
• Work with vendor teams and internal Salesforce teams to maintain consistency and alignment across orgs.
• Update and maintain reports and dashboards based on agency needs.
• Stay informed on Salesforce releases and recommend platform improvements where appropriate.

Knowledge, Skills, and Abilities

• Strong understanding of Salesforce administration, including user management, security, object configuration, flows, and automation.
• Familiarity with Public Sector Solutions, Experience Cloud, Service Cloud, and Sales Cloud.
• Ability to manage multiple tasks and competing priorities in a multi-org environment.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Understanding of Agile methodologies and iterative delivery approaches.
• Knowledge of data management principles and Salesforce reporting.
• Ability to work both independently and collaboratively with agencies, vendors, and internal teams.

Qualifications:

Graduation from an accredited college or university with a bachelor’s degree in Computer Science, Information Systems, Business, or a related field.

Three years of professional-level experience in Salesforce administration is required.

Experience in public sector environments or multi-org Salesforce environments is preferred.

Salesforce Certified Administrator and Salesforce Certified Advanced Administrator (Administrator II) certifications are required or must be obtained within the established timeframe.

Skills :