Salesforce Patient Services Consultant - Life Sciences Cloud

Deloitte France; Indianapolis (IN); On-site; USD 87,000 - 171,000; Full time

Job summary

Deloitte’s Salesforce Patient Services team helps Life Sciences clients enhance patient engagement, streamline service operations, and drive transformation across the patient journey. The role spans strategy, design, and technology-enabled delivery in complex environments, collaborating with cross-functional teams to translate patient services needs into scalable Salesforce solutions.

You will support enrollment, hub services, case management, and benefits investigations, working with senior

Qualifications

• 2+ years of consulting, client-facing, or relevant industry experience.
• 1+ full life-cycle Salesforce implementation.
• 1+ year of experience with Salesforce Health Cloud or Life Sciences Cloud in a Patient Services environment.
• 1+ year of experience supporting Salesforce solution design in data structures, integration concepts, security considerations, and platform configuration.
• Bachelor's degree or equivalent years of experience.
• Ability to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve.
• Limited immigration sponsorship may be available.

Responsibilities

• Supporting senior architects and delivery teams in translating business requirements into Salesforce solution designs that address patient enrollment, hub services, case management, benefits investigation, and patient support workflows.
• Gathering and documenting technical requirements, help develop solution designs, and contribute to recommendations that support Salesforce Life Sciences Cloud implementations.
• Collaborating with business, technology, and delivery stakeholders to align proposed solutions with patient services objectives, operating model needs, and program delivery constraints.

Skills

Communication skills

Presentation

Project leadership

Team collaboration

Detail oriented

Multitasking

Interpersonal skills

Education

Bachelor's degree or equivalent

Tools

Sales Cloud

Service Cloud

Health Cloud

Life Sciences Cloud

Salesforce platforms

Job description

Deloitte’s Salesforce Patient Services team helps Life Sciences clients enhance patient engagement, streamline service operations, and drive transformation across the patient journey. The role spans strategy, design, and technology-enabled delivery in complex environments, collaborating with cross-functional teams to translate patient services needs into scalable Salesforce solutions.

You will support enrollment, hub services, case management, and benefits investigations, working with senior