Salesforce IT Manager / Architect

Labcorp; North Carolina; Hybrid; USD 150,000 - 190,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

PTO/FTO

Tuition Reimbursement

Employee Stock Purchase Plan

Accessibility accommodations

Job summary

Labcorp seeks a Salesforce IT Manager/Architect in Durham, NC to lead the enterprise Salesforce architecture and delivery across multiple clouds. You will mentor engineers, drive governance, and partner with senior stakeholders to translate business requirements into scalable, secure solutions.

Hybrid schedule with on-site Tue-Thu and remote Mon/Fri. The role emphasizes strategic platform modernization, DevOps maturity, and cost optimization while ensuring regulatory compliance and enterprise

Qualifications

• 15+ years IT experience with a relevant degree (or 13+ with a Master’s).
• 8+ years designing Salesforce platform architectures.
• 8+ years using Salesforce technologies including Apex, LWC, and declarative tools.
• 8+ years implementing integration patterns using REST/SOAP APIs or middleware.
• 5+ years leading software development teams or delivering technical projects.
• 3+ years delivering enterprise-scale Salesforce implementations across multiple business functions.
• 3+ years modeling data, security frameworks, and sharing in Salesforce.
• 3+ years with CI/CD, DevOps, and version control.
• 3+ years Agile SDLC experience.

Responsibilities

• Define and lead the Salesforce enterprise architecture roadmap aligned to business objectives.
• Design scalable, secure, and high-performance solutions across Salesforce platforms (Sales Cloud, Service Cloud, Life Sciences Cloud, Health Cloud).
• Develop integration architectures using APIs, middleware, and event-driven patterns.
• Ensure adherence to platform best practices, governance, and system limitations.
• Lead Salesforce engineering teams and oversee end-to-end solution delivery (design, development, testing, deployment).
• Drive Agile and Scrum practices for timely, high-quality delivery.
• Partner with stakeholders to translate requirements into scalable technical solutions.
• Establish DevOps processes, CI/CD pipelines, and release management standards.
• Define data governance, security models, and regulatory compliance.
• Conduct architecture and code reviews, and performance optimization assessments.
• Monitor platform usage, licensing, and cost efficiency.
• Serve as trusted advisor to senior leadership and cross-functional teams.
• Communicate complex concepts to non-technical audiences.
• Drive adoption of Salesforce capabilities including automation, AI, and platform enhancements.
• Evaluate emerging technologies and lead digital transformation initiatives.

Skills

Salesforce architecture

Apex & LWC

Integration patterns

CI/CD / DevOps

Agile methodologies

Leadership

Stakeholder management

Cloud platforms (AWS/Azure/GCP)

Security governance

Communication

Education

Bachelor's degree in Computer Science or Engineering

Master's degree in Computer Science or Engineering

High school diploma with 15+ years IT experience

Tools

Salesforce

Apex

Lightning Web Components

REST APIs

SOAP APIs

CI/CD tools

Version control

Job description

Location

Durham, NC

Applicants who live within 35 miles of Durham, NC will follow a hybrid schedule. This schedule includes a minimum of three in office days per week in Durham, supporting both collaboration and flexibility.

Work Schedule

This is a full-time, exempt (salaried) position operating on a first-shift schedule, with standard business hours of Monday through Friday, 8:00 a.m. to 5:00 p.m. EST. This role follows a hybrid work model:

• Onsite: Tuesday through Thursday in the Durham, NC office
• Remote: Monday and Friday

Business needs may occasionally require flexibility in working hours, including earlier, later, or additional hours, with reasonable notice provided when possible.

Job Responsibilities

Architecture and Strategy

• Define and lead the Salesforce enterprise architecture roadmap aligned to business objectives.
• Design scalable, secure, and high‑performance solutions across Salesforce platforms including Sales Cloud, Service Cloud, Life Sciences Cloud, and Health Cloud.
• Develop integration architectures using APIs, middleware, and event‑driven patterns.
• Ensure adherence to platform best practices, governance frameworks, and system limitations.

Leadership and Delivery

• Lead and manage Salesforce engineering teams, including developers and technical contributors.
• Oversee end‑to‑end solution delivery, including design, development, testing, and deployment.
• Drive Agile and Scrum practices to ensure timely, high‑quality delivery.
• Partner with business stakeholders to translate requirements into scalable technical solutions.

Platform Governance and Optimization

• Establish DevOps processes, CI/CD pipelines, and release management standards.
• Define and enforce data governance, security models, and compliance requirements.
• Conduct architecture reviews, code reviews, and performance optimization assessments.
• Monitor and optimize platform usage, licensing, and cost efficiency.

Stakeholder Management

• Serve as a trusted advisor to senior leadership and business stakeholders.
• Collaborate with enterprise architecture, data, integration, and security teams.
• Communicate technical concepts and solutions effectively to non‑technical audiences.

Innovation and Transformation

• Drive adoption of Salesforce capabilities including automation, AI, and platform enhancements.
• Evaluate emerging technologies and recommend improvements to existing systems.
• Lead large‑scale digital transformation and platform modernization initiatives.

Minimum Qualifications

• High school diploma with 17 or more years of information technology experience; or Bachelor’s degree in Computer Science or Engineering with 15 or more years of information technology experience; or Master’s degree in Computer Science or Engineering with 13 or more years of information technology experience.
• 8 or more years of experience designing and implementing Salesforce platform architectures.
• 8 or more years of experience using Salesforce technologies including Apex, Lightning Web Components (LWC), and declarative development tools.
• 8 or more years of experience implementing integration patterns using REST APIs, SOAP APIs, or middleware platforms.
• 5 or more years of experience leading software development teams or managing technical delivery.
• 3 or more years of experience delivering enterprise‑scale Salesforce implementations across multiple business functions.
• 3 or more years of experience implementing data models, security frameworks, and sharing models within Salesforce.
• 3 or more years of experience working with CI/CD tools, DevOps practices, and version control systems.
• 3 or more years of experience working with Agile methodologies and software development lifecycle processes.

Preferred Qualifications

• Salesforce Certified Technical Architect (CTA) certification.
• Salesforce Application Architect or System Architect certification.
• Salesforce Platform Developer II certification.
• 3 or more years of experience working with integration platforms such as Amazon API Gateway or Apigee.
• 3 or more years of experience working with Salesforce Industries (Vlocity), Marketing Cloud, or Data Cloud.
• 3 or more years of experience working with cloud platforms such as AWS, Azure, or Google Cloud Platform.
• 3 or more years of experience integrating data platforms, analytics systems, or machine learning solutions with enterprise applications.
• 3 or more years of experience working in regulated industries such as healthcare, financial services, or pharmaceuticals.

Additional Job Standards

• Strong strategic thinking and decision‑making capabilities.
• Strong written and verbal communication skills, including executive‑level presentations.
• Ability to influence stakeholders and drive organizational alignment.
• Experience mentoring and developing technical teams.
• Ability to balance technical depth with business priorities.
• Experience supporting enterprise transformation initiatives.
• Experience working with external vendors or partner ecosystems.

About the Role

The Salesforce IT Manager / Architect is responsible for leading the design, development, and governance of enterprise‑scale Salesforce solutions at Labcorp. This role combines technical architecture expertise with delivery leadership and strategic alignment to drive digital transformation and maximize the value of Salesforce platforms across the organization. The position partners closely with business and technology stakeholders to ensure scalable, secure, and high‑performing solutions that support long‑term growth objectives.

Benefits

• Medical
• Dental
• Vision
• Life
• STD/LTD
• 401(k)
• Paid Time Off (PTO) or Flexible Time Off (FTO)
• Tuition Reimbursement
• Employee Stock Purchase Plan
• Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan.
• For more detailed information, please click here.

Labcorp is proud to be an Equal Opportunity Employer

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

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