Salesforce Field Service Support Specialist (6-Month)

Us Tech Solutions; Dallas (TX); Presencial; USD 55 000 - 58 000; Tempo integral

Resumo da oferta

US Tech Solutions in Dallas, TX seeks a Salesforce Support Specialist for a 6-month contract at $40-$42 per hour. The role focuses on triaging and resolving Salesforce tickets across Sales Cloud and Field Service Lightning, coordinating with IT and development teams to resolve issues.

Responsibilities include troubleshooting configurations, managing work orders for FSL, user provisioning, and collaborating with operations and sales to clarify requirements.

Qualificações

• 2 years of hands-on Salesforce experience, with demonstrated work in Sales Cloud and Field Service Lightning.
• Familiarity with FSL concepts: service appointments, work orders, service territories, operating hours, and the FSL mobile app.
• Working knowledge of Flow, validation rules, and declarative automation.
• Strong analytical and communication skills - able to translate a vague "it's broken" into a reproducible issue with clear steps.
• Experience working within a structured ticketing system.
• Comfort with basic SOQL for data investigation.
• Ability to manage competing priorities in a fast-paced environment, balancing urgent incidents against ongoing requests without losing track of either.
• Strong problem-solving instincts - able to stay methodical under pressure and know when to dig deeper vs. when to escape.

Responsabilidades

• Triage, investigate, and resolve assigned Salesforce support tickets across Sales Cloud and FSL, partnering with the development team and IT on complex cases and managing each to resolution.
• Troubleshoot configuration issues including page layouts, flows, validation rules, permission sets, assignment rules, and service territories.
• Support FSL-specific operations: work order management, schedule and dispatch troubleshooting, mobile app issues, and resource and skill configuration for field technicians.
• Assist with user provisioning, license management, and permission set assignments across Salesforce org.
• Collaborate with business stakeholders — including operations, sales, and field leadership — to clarify requirements and reproduce reported issues.
• Escalate complex or cross-system issues to the platform admin or integration team with clear documentation.
• Maintain knowledge base articles and support runbooks for recurring issue types.
• Identify recurring ticket patterns and surface improvement opportunities to the admin and development team.
• Follow ITSM best practices for incident and request management, including accurate ticket categorization, priority assignment, and timely status updates throughout the case lifecycle.
• Maintain clear and consistent communication with requesters throughout the ticket lifecycle in accordance with ITSM standards, including acknowledgment, status updates, and resolution confirmation.
• Contribute to the team’s knowledge management practice by documenting resolutions, workarounds, and known issues in alignment with ITSM standards.

Conhecimentos

Salesforce experience

Sales Cloud & FSL knowledge

Analytical thinking

Communication skills

ITSM process understanding

SOQL basics

Ferramentas

Boomi

NetSuite

AvaTax

Descrição da oferta de emprego

US Tech Solutions in Dallas, TX seeks a Salesforce Support Specialist for a 6-month contract at $40-$42 per hour. The role focuses on triaging and resolving Salesforce tickets across Sales Cloud and Field Service Lightning, coordinating with IT and development teams to resolve issues.

Responsibilities include troubleshooting configurations, managing work orders for FSL, user provisioning, and collaborating with operations and sales to clarify requirements.