Salesforce Experience Architect, AI and Agentforce (Solution Architect)

NeuraFlash, Part of Accenture; Oregon; Hybrid; USD 120,000 - 210,000; Full time

Job summary

NeuraFlash, Part of Accenture is hiring an Experience Architect, AI & Agentforce to design and deliver Agentforce-powered experiences that drive client value. You will collaborate with our AI team to architect GenAI-enabled Salesforce solutions and transformative customer experiences.

The role emphasizes experience design, solution architecture, and execution for GenAI technologies, with opportunities to lead cross-functional teams and mentor colleagues. Remote-friendly with travel as needed.

Qualifications

• 3+ years in a customer-facing technical consulting, enterprise architecture, or business process mapping role.
• 5+ years of CRM industry experience.
• Ability to drive requirement gathering.
• Experience architecting and implementing Salesforce Service Cloud or Sales Cloud.
• Experience with GenAI prompt writing.
• Hands on experience with Agentforce or other Generative AI driven platforms.
• Proven ability to design and optimize business processes across disparate systems.
• Ability to tie outcomes to business value (return on investment) through storytelling.
• Comfortable using flow charting tools (e.g., Lucidchart).
• Ability to lead a cross-functional team to create rich end user experiences.
• Willing and able learner of new technologies.

Responsibilities

• Provide industry best practices and serve as a trusted client advisor.
• Drive requirement gathering and serve as the Salesforce platform expert.
• Bring an experience design-focused mindset to solutions.
• Work with clients to build out their strategy and roadmap, enabling both quick wins and longer-term strategic goals.
• Leverage Salesforce technology such as Agentforce, Einstein Bots, Einstein for Service, or Service Intelligence.
• Provide input on detailed design specifications, infrastructure, and project plans.
• Translate business requirements into well-architected solutions.
• Coach and mentor junior technical and functional team members.
• Follow and understand new Salesforce product and technical capabilities.

Skills

Customer-facing consulting

Enterprise architecture

CRM industry experience

GenAI prompt writing

GenAI platforms

Requirements gathering

Cross-functional leadership

Tools

Salesforce Service Cloud

Salesforce Sales Cloud

Agentforce

Einstein Bots

Einstein Service Intelligence

Lucidchart

Job description

Why NeuraFlash, Part of Accenture:

At NeuraFlash, Part of Accenture, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, AWS, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting‑edge, tailored strategies. We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash, Part of Accenture, was selected as the only partner for the private beta prior to launch. Post‑launch, we’ve earned the distinction of being Salesforce’s #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space.

Be part of the NeuraFlash, Part of Accenture journey and help shape the next wave of AI‑powered transformation. Here, you’ll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI‑powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you’re ready to make your mark in the AI space, NeuraFlash, Part of Accenture is the place for you.

Experience Architect, AI & Agentforce

you will be responsible for driving the solution for and building Agentforce-powered experiences for users to deliver impactful business value to our clients. You'll work with our talented AI team to make significant contributions to our success and delight customers. This position is focused on experience design, solution design, architecture, and execution for GenAI technologies.

You will have the opportunity to:

• Provide industry best practices and serve as a trusted client advisor
• Drive requirement gathering and serve as the Salesforce platform expert
• Bring an experience design-focused mindset to solutions
• Work with clients to build out their strategy and roadmap, enabling both quick wins and longer‑term strategic goals
• Leverage Salesforce technology such as Agentforce, Einstein Bots, Einstein for Service, or Service Intelligence
• Provide input on detailed design specifications, infrastructure, and project plans
• Translate business requirements into well‑architected solutions
• Coach and mentor junior technical and functional team members
• Follow and understand new Salesforce product and technical capabilities

Required Qualifications:

• 3+ years in a customer‑facing technical consulting, enterprise architecture, or business process mapping role
• 5+ years of CRM industry experience
• Ability to drive requirement gathering
• Experience architecting and implementing Salesforce Service Cloud or Sales Cloud
• Experience with GenAI prompt writing
• Hands on experience with at least one of the following:
• Agentforce or other Generative AI driven platforms
• Einstein Service Intelligence or Next Best Action
• Proven ability to design and optimize business processes across disparate systems
• Ability to tie outcomes to business value (return on investment) through storytelling
• Comfortable using flow charting tools (e.g., Lucidchart)
• Ability to lead a cross‑functional team to create rich end user experiences
• Willing and able learner of new technologies

Preferred Skills:

• Experience with defining robust testing approaches for GenAI solutions

What can you expect in the interview process?

• Recruiter screen (phone) - 30 minutes
• Introductory conversation to discuss the role and your experience
• Peer Interview (Video) - 45 minutes
• You’ll talk through your career goals and relevant work examples
• You’ll discuss challenges you have overcome and the tools you used to get there
• Panel Interview with Real‑Time Exercise (Video) - 60 minutes
• The call will be split into two parts:
• You’ll receive a prompt and talk through potential solution options and live on the spot (no offline preparation required)
• You’ll get some time to interact with NeuraFlash, Part of Accenture delivery team members
• Leadership interview (Video) - 45 minutes
• You’ll meet with a member of our leadership team

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.

California Annual Salary Range$94,400 - $266,300 USD

Cleveland Annual Salary Range$87,400 - $213,000 USD

Colorado Annual Salary Range$94,400 - $230,000 USD

District of Columbia Annual Salary Range$100,500 - $245,000 USD

Illinois Annual Salary Range$87,400 - $230,000 USD

Maryland Annual Salary Range$94,400 - $230,000 USD

Massachusetts Annual Salary Range$94,400 - $245,000 USD

Minnesota Annual Salary Range$94,400 - $230,000 USD

New York / New Jersey Annual Salary Range$87,400 - $266,300 USD

Washington Annual Salary Range$100,500 - $245,000 USD

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

For details, view a copy of the Accenture Equal Opportunity Statement

Accenture is an EEO and Affi

Accenture is committed to providing veteran employment opportunities to our service men and women.

What’s it like to be a part of NeuraFlash, Part of Accenture?

Remote & In-Person

Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash, Part of Accenture Family who work remotely, we’re focused on keeping everyone connected and unified as one team.

Travel

Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients.

Flexibility

Do you have to take the dog to the vet, pick up the kids from school, or the in‑laws from the airport? We know that a perfect 9‑5 isn’t possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done.

Collaboration

You have a voice here! If you work with a team of smart people like we do, it’s a no‑brainer to take suggestions and feedback on how to keep NeuraFlash, Part of Accenture thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small.

Celebrate Often

We take our work seriously, but we don’t take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don’t forget to slow down and celebrate the big things and the small things together.