Salesforce Developer - Production Support

Iron Mountain; Annapolis (MD); Remote; USD 104,000 - 140,000; Full time

Job summary

Iron Mountain is seeking a hands-on Salesforce Developer to join their Service Delivery Operations. The role requires advanced knowledge of Salesforce modules and development support, with a focus on resolving production issues, managing stakeholder communications, and improving processes. The ideal candidate will possess strong analytical and problem-solving skills and a commitment to continuous improvement.

Benefits

Global connectivity to learn from 26,000+ teammates

Support system for sharing feedback and opinions

Competitive Total Reward offerings

Qualifications

• Minimum 6 years of experience on Salesforce Cloud components.
• Experience with both customization and configurations.
• Must be able to communicate effectively with all levels of management.

Responsibilities

• Responsible for resolving issues on the Production Salesforce Platform.
• Monitor incidents through ServiceNow and manage operations meeting SLAs.
• Develop relationships with business stakeholders and partners across the SF User groups.

Skills

Salesforce Cloud

Problem Solving

Analytical Skills

Customer Service

Communication

Education

BS/BA degree in Computer Science or related field

Tools

Apex

VisualForce

Salesforce Lightning

Job description

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Salesforce Developer

We are seeking a hands-on Salesforce developer to be part of our Salesforce platform support Operations (Service Delivery). The ideal candidate would need advanced knowledge of the Salesforce platform and various modules (Sales. Service, Revenue cloud modules) and deeper knowledge in development and support experience. The candidate should be a US Citizen based in the US mainland.

Key Responsibilities:

• Responsible for resolving the issues reported on the Production Salesforce Platform as part of the operations and Service delivery management.

• Monitor incidents logged for the platform through ServiceNow and manage operations meeting SLAs.

• Develops and maintains productive relationships with business stakeholders and partners across the SF User groups in the enterprise. Communicate with Business Users and Stakeholders at all levels of management in case of issues/escalations.

• Works closely with the rest of the support team members and identifies improvements to systems and processes.

• Collaborate with Scrum Teams and Product owners to onboard new features to Service Delivery

• Discuss with developers and Solution Architects and provide technical advice to Product Owners, Product Managers, and stakeholders

• Collaborate with support teams on estimating the level of effort, timing, and feasibility for minor enhancements and new features and user stories based on business requirements, and optimize system and program functionality

• Coordinate with the Centralized Release Mgmt team for all releases to Production

• Follow the basic standards of Salesforce like error or exception handling, trigger design pattern, and Bulkification with proper limits with all best practices.

Key Skills, Requirements, and Competencies:

• Minimum 6 years of experience on Salesforce Cloud components like Sales, Service, and Revenue Cloud.

• Experience with both customization and configurations of Salesforce cloud components.

• Experience with Salesforce.com Governor limits, Lightning UI, Apex, and performance optimization.

• Experience in developing Salesforce.com platform modules, dashboards, interfaces, and database functions with VisualForce, Apex coding language, and Salesforce lightning components.

• Knowledge of design and implementation of web-based interfaces and APIs using Apex code, web services, etc.

• Strong analytical skills and previous experience working with Production support teams.

• Strong, proven problem-solving skills with the ability to quickly analyze the most expedient method to recover business operations

• Must be committed to a culture of continuous improvement

• Exceptional customer service skills, in addition to extensive experience working in a team-oriented, collaborative environment.

• Must be able to communicate effectively with users, executives, and senior leaders at all levels

• Ability to effectively prioritize and execute tasks

• Strong communication, influencing, and presentation skills

• BS/BA degree in Computer Science/ Information Technology/ Information Security or related field or equivalent experience

WHAT’S IN IT FOR YOU?

• Be part of an ever-evolving global organization focused on transformation and innovation

• A support system where you have a safe place to voice your opinion, share feedback, and be your true authentic self

• Global connectivity to learn from 26,000+ teammates across 52 countries

• Be part of a winning team who embraces diversity, inclusion, and our differences

• Competitive Total Reward offerings to support your career at Iron Mountain, family, personal wellness, financial well-being, and retirement

#Li-Remote

Reasonably expected salary range: $104,800.00 - $139,700.00

Category: Information Technology

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here .

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to [e-mail]. See the Supplement to learn more about Equal Employment Opportunity.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition: J0087753