Salesforce Developer - Digital Learning - UTK
University of Tennessee, Knoxville
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Job summary
University of Tennessee, Knoxville is seeking a Salesforce specialist to lead architecture, development, and release management for the Digital Learning Salesforce instance. You will collaborate with campus partners and external vendors to implement solutions and ensure aligned technical outcomes.
The role emphasizes expertise in Education Cloud, Data Cloud, and Marketing Cloud, as well as DevOps practices, security governance, and agile delivery within a higher education environment.
Qualifications
- Education: Bachelor’s Degree.
- Salesforce Platform Developer I certification Required.
- Experience with Salesforce Education Cloud or Sales/Service Cloud.
- Strong knowledge of Salesforce architecture, features, and capabilities.
- Experience with REST/SOAP APIs and integration patterns.
- Familiarity with Salesforce DevOps, CI/CD, and DX.
- Experience with Lightning Web Components and Apex.
- Proficient in Git and source control; Agile/Scrum experience.
Responsibilities
- Lead solution architecture and release management for the DL Salesforce instance.
- Develop changes and own DL deployment in pre-prod and production environments.
- Research emerging Salesforce technologies (Education Cloud, Data Cloud, Marketing Cloud).
- Collaborate with campus partners and external vendors for implementation and support.
- Provide troubleshooting and platform training; assist with UAT.
Skills
Education
Tools
Job description
Supports the Digital Learning department by leading strategic efforts to implement and support Salesforce platforms. This position is responsible for solution architecture, configurations, development, release management, implementation of changes and owning the the DL instance of Salesforce. Responsible for research of new emerging technologies with regards to Salesforce Education Cloud, Data Cloud, and Marketing Cloud. Position will work in lockstep with Digital Learning’s units, campus partners, and external vendors to provide technical support in the implementation and support of the Salesforce platform.
Supports the Digital Learning department by leading strategic efforts to implement and support Salesforce platforms. This position is responsible for solution architecture, configurations, development, release management, implementation of changes and owning the the DL instance of Salesforce. Responsible for research of new emerging technologies with regards to Salesforce Education Cloud, Data Cloud, and Marketing Cloud. Position will work in lockstep with Digital Learning’s units, campus partners, and external vendors to provide technical support in the implementation and support of the Salesforce platform.
- Research, designs, and communicates solution architecture approach.
- Develops proof of concepts (POC) and changes to release into preproduction and production environments.
- Peer review changes to ensure standards and best practices are met.
- Develops and enforces standard operating procedures for release management and source control.
- Implements and maintains Salesforce security and governance best practices, including profiles, permission sets, permission set groups, sharing rules, role hierarchy, and field-level security.
- Creates documentation and testing plans.
- Assists with User Acceptance Testing (UAT) and release training.
- Provides troubleshooting and platform support.
- Gather and analyze business requirements to design scalable, effective solutions.
- Troubleshoot and optimize Salesforce system performance.
- Data modeling and understanding how to structure data efficiently within Salesforce.
- Monitor and analyze the performance of Salesforce implementations.
- Analyzing user feedback and system interaction patterns to improve the usability of Salesforce features.
- Anticipate challenges in system integrations or customizations.
- Strong ability to work with cross-functional teams, including administrators, stakeholders, and end-users, to align technical solutions with business needs.
- Effective communication to translate technical concepts for non-technical audiences.
- Team-oriented approach for working in Agile or Scrum environments.
- Mentors and provides work direction to others.
- Familiarity with project management methodologies to manage tasks and timelines efficiently.
- Adaptability to learn and implement new Salesforce features or updates as they are released.
- Prioritize tasks and work in a fast-paced, evolving environment.
Education: Bachelor’s Degree
- Salesforce Platform Developer I certification Required.
- Experience in Salesforce Education Cloud or (Sales and Service Cloud)
- Comprehensive understanding of Salesforce architecture, features, and capabilities, including Sales Cloud, Service Cloud, and Experience Cloud.
- Knowledge of Salesforce declarative tools (e.g., Salesforce Flow) and programmatic tools (Apex, Lightning Web Components, SOQL).
- Knowledge of integration techniques, including REST/SOAP APIs, middleware tools, and ETL processes.
- Experience on of Salesforce DevOps practices, including CI/CD and Salesforce DX.
- Experience on Lightning Web Components (LWC
- Knowledge of object-oriented programming, design patterns, and coding best practices.
- Knowledge of Agile/Scrum methodologies and version control systems (e.g., Git).
Education: Bachelor’s Degree
- Experience in Marketing Cloud, Data Cloud, and Mulesoft.
- Three or more years of progressively responsible development experience in Salesforce
- Experience working in a higher education setting.
- Understanding of ETL (extract, transform, load) technologies and practices.
- Experience deploying changes to Salesforce utilizing GIT as source control.
- Demonstrated proficiency in Microsoft Office applications, primarily Excel.
- Demonstrated successful management of multiple short-term and long-term projects, independent completion of projects with accuracy, thoroughness and creativity, and timely meeting of deadlines under pressure
- Experience with complex data sets including manipulating, merging, restructuring and analyzing large data sets.
- Salesforce Administrator certification and any additional certifications a plus
- Hybrid
- UT market range: MR 12
- Anticipated hiring range: $90-$100k, depending on experience
- Find more information on the UT Market Range structure here
- Find more information on UT Benefits here
Digital Learning at UT, is a unit charged with advancing UT’s commitment to discovery, creativity, learning, and engagement, specifically for online learners. Using advanced and innovative technologies, Digital Learning at UT will provide scalable solutions that enhance the online learning experience and reduce barriers to student access and success, providing a tremendous impact to online learners across the state and the nation. At Digital Learning, we want to be bold and impactful, transforming the future of online education through innovative thinking and collaborative problem-solvingJoin our dynamic and inclusive Digital Learning team where we take pride in teamwork, excellence, and a shared commitment to shaping the future through education and innovation.
The University of Tennessee, Knoxville, has shaped leaders, changemakers, and innovative thinkers since its founding in 1794. The university is home to more than 38,000 students and 10,000 statewide employees—the Volunteers—who uphold the university’s tradition of lighting the way for others through leadership and service. UT Knoxville offers over 900 programs of study across 14 degree-granting colleges and schools. As Tennessee’s flagship land‑grant university, its footprint spans the entire state. The university holds the highest Carnegie classification for research activity and has deep partnerships with industry leaders and the US Department of Energy’s largest multidisciplinary laboratory, Oak Ridge National Laboratory. The Knoxville campus serves and recruits for UT Knoxville, including the Institute of Agriculture and the Space Institute, as well as the UT Institute of Public Service. UT Knoxville considers its employees its number one asset. With values that focus on work-life balance, compensation, and innovation leadership, all Vols are supported to advance professionally. Employees have access to career development and coaching, continued education, and an extensive list of development and training possibilities. The Volunteer employee experience implements structures and practices to attract and retain top-tier talent, fostering a strong staff community and supporting a culture of involvement and engagement for everyone. The university holds a strong commitment to its land‑grant mission of learning and engagement, with a tradition of service and leadership that carries that Volunteer spirit throughout the state and around the world. It has been ranked nationally as “Best Employer for New Graduates,” “One of America’s Best Large Employers,” and “Best Workplace for Women,” and has been designated as “Best Place for Working Parents” by Forbes Magazine. Apply today and join the Tennessee Volunteer community!
The University of Tennessee, Knoxville, has shaped leaders, changemakers, and innovative thinkers since its founding in 1794. The university is home to more than 38,000 students and 10,000 statewide employees—the Volunteers—who uphold the university’s tradition of lighting the way for others through leadership and service. UT Knoxville offers over 900 programs of study across 14 degree-granting colleges and schools. As Tennessee’s flagship land‑grant university, its footprint spans the entire state. The university holds the highest Carnegie classification for research activity and has deep partnerships with industry leaders and the US Department of Energy’s largest multidisciplinary laboratory, Oak Ridge National Laboratory. The Knoxville campus serves and recruits for UT Knoxville, including the Institute of Agriculture and the Space Institute, as well as the UT Institute of Public Service. UT Knoxville considers its employees its number one asset. With values that focus on work-life balance, compensation, and innovation leadership, all Vols are supported to advance professionally. Employees have access to career development and coaching, continued education, and an extensive list of development and training possibilities. The Volunteer employee experience implements structures and practices to attract and retain top-tier talent, fostering a strong staff community and supporting a culture of involvement and engagement for everyone. The university holds a strong commitment to its land‑grant mission of learning and engagement, with a tradition of service and leadership that carries that Volunteer spirit throughout the state and around the world. It has been ranked nationally as “Best Employer for New Graduates,” “One of America’s Best Large Employers,” and “Best Workplace for Women,” and has been designated as “Best Place for Working Parents” by Forbes Magazine. Apply today and join the Tennessee Volunteer community!
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