Salesforce Developer

VIVA USA Inc; Indianapolis (IN); Hybrid; USD 120,000 - 180,000; Full time

Job summary

VIVA USA Inc. is seeking a Senior Salesforce Developer to own end-to-end engineering, support, optimization, and modernization of a large-scale Salesforce platform used across statewide public health programs.

You will lead technical initiatives, improve integrations, enforce security and governance, and build internal capacity through training and documentation. Strong architectural thinking and enterprise experience are required.

Qualifications

• Professional experience in enterprise application development.
• Dedicated Salesforce experience with architecture, security, and governance.
• Strong expertise in Apex, Lightning Web Components, Flows, SOQL/SOSL, and data structures.
• Experience supporting large, complex Salesforce environments with SLAs and high security requirements.
• Background in API design, integration patterns, middleware, and enterprise data exchange.

Responsibilities

• Provide expert-level troubleshooting and resolution of platform issues across Salesforce core, Experience Cloud, integrations, and custom components.
• Maintain platform stability by monitoring jobs, logs, APIs, errors, governor limits, and performance.
• Develop and maintain operational documentation, runbooks, SOPs, data dictionaries, and system configurations.
• Lead modernization efforts, code reviews, secure coding practices, and high test coverage.
• Own multi-environment release cycles (Dev, QA, UAT, Staging, Prod) using CI/CD and version control.
• Design and support API-based integrations with MuleSoft or similar frameworks.
• Ensure compliance with cybersecurity, identity governance, and secure SDLC requirements.
• Build training programs and durable documentation to enhance internal Salesforce capability.

Skills

Enterprise app development

Salesforce experience

Apex & LWC & Flows

SRE / DevOps

API design & integration

Security hardening & encryption

CI/CD & DevOps

Architecture diagrams & docs

Salesforce licenses & optimization

Communication & mentoring

Salesforce certifications

Tools

MuleSoft

Job description

If the resource is local, preference will be for the resource to work a hybrid schedule. Remote for candidates that are not local.

Senior Salesforce Developer is responsible for the end-to-end engineering, support, optimization, and enhancement of a large-scale Salesforce platform used across statewide public health programs.

This role ensures the platform remains secure, stable, scalable, and compliant with all technology governance requirements. The developer will lead major technical initiatives, improve integration pipelines, modernize workflows, and build internal technical capacity through structured training and documentation.

Ideal candidates bring deep hands-on expertise, architectural thinking, and a proven ability to support mission-critical enterprise systems.

Key Responsibilities

• 1. Application Support & Maintenance
  • Provide expert-level troubleshooting, root-cause analysis, and resolution of platform issues across Salesforce core, Experience Cloud, integrations, and custom components.
  • Maintain platform stability by monitoring jobs, logs, APIs, errors, governor limits, and overall system performance.
  • Develop and maintain operational documentation, runbooks, SOPs, data dictionaries, workflow inventories, and system configurations.
  • Conduct proactive maintenance, including refactoring, technical debt reduction, performance tuning, and remediation of security findings.
• 2. Development, Enhancements & Modernization
  • Architect, design, and implement new features using Apex, Lightning Web Components, Flows, permission models, and data structures.
  • Lead code reviews, enforce secure coding standards, and ensure high test coverage and adherence to best practices.
  • Own and manage multi-environment release cycles (Dev, QA, UAT, Staging, Prod) using CI/CD pipelines and version control.
  • Translate complex business requirements into scalable, maintainable, and compliant technical solutions.
• 3. Integration & Interoperability
  • Design, support, and optimize API-based integrations, including MuleSoft or similar middleware frameworks.
  • Ensure reliable and secure data exchange between Salesforce and external systems involved in reporting, surveillance, analytics, and operational workflows.
  • Monitor API health, throughput, rate limits, and error handling; implement resilience patterns such as retries, queueing, and payload optimization.
  • Maintain integration mapping documentation, interface specifications, and versioning strategies.
• 4. Security, Compliance & Governance
  • Ensure all work adheres to cybersecurity, identity governance, and secure SDLC requirements.
  • Implement and maintain platform-level security controls including Field Audit Trail, Event Monitoring, Platform Encryption, MFA, least privilege access, and audits.
  • Support vulnerability remediation, conduct impact assessments, and participate in architectural reviews.
  • Maintain compliance in all aspects of environment management, data access, logging, encryption, and change control.
• 5. Enterprise-Scale Operations
  • Manage sandbox strategy, refresh cadence, and environment alignment across the development lifecycle.
  • Implement advanced monitoring, alerting, observability dashboards, and performance analytics.
  • Support platform continuity through backup/restore strategies, DR planning, and failover procedure validation.
  • Conduct periodic platform health reviews and provide recommendations for stability, scalability, and long-term optimization.
• 6. Training, Knowledge Transfer & Internal Capacity Building
  • Develop structured training programs for internal teams covering administration, configuration, development, and troubleshooting.
  • Create durable documentation including architecture diagrams, workflow maps, deployment guides, operational procedures, and technical standards.
  • Mentor internal staff to ensure sustainable long-term support and enhance overall organizational Salesforce capability.
  • Facilitate post-implementation ownership transition and ensure internal teams can independently manage ongoing enhancements.
• 7. Licensing & Platform Strategy
  • Maintain expert-level understanding of Salesforce license structures, including core licenses, Experience Cloud, API usage entitlements, feature tiers, and cost impacts.
  • Map license assignments to required roles and propose adjustments to optimize cost and functionality.
  • Forecast license needs for user growth, newmodules, and future integrations.

Skill - Required / Desired - Amount of Experience

• Professional experience in enterprise application development - Required - 11 Years
• Dedicated Salesforce experience - Required - 7 Years
• Deep expertise in Apex, Lightning Web Components, Flows, SOQL/SOSL, and advanced configuration. - Required - 5 Years
• Senior-level experience supporting large, complex Salesforce environments with strict SLAs and high security requirements - Required - 5 Years
• Strong technical background in API design, integration patterns, middleware, and enterprise data exchange. - Required - 5 Years
• Knowledge of security hardening, identity governance, encryption strategies, and auditability in compliance-driven environments. - Required - 3 Years
• Extensive experience with CI/CD pipelines, automated testing, environment promotion, and DevOps practices. - Required - 3 Years
• Ability to create architecture diagrams, technical design documents, process flows, and well structured operational documentation. - Required - 3 Years
• Strong proficiency with Salesforce license models and platform optimization strategies. - Required - 3 Years
• Excellent communication skills and demonstrated ability to train and mentor technical staff. - Required -<
• Advanced Salesforce certifications (Platform Developer II, Experience Cloud Consultant, Integration Architect, Identity & Access Management). - Highly desired -
• Background in public-sector technology, regulated environments, or statewide system modernizations. - Highly desired -
• Experience with observability tools, error monitoring platforms, and secure cloud integration patterns. - Highly desired -
• Familiarity with SRE practices, resilience engineering, and performance benchmarking. - Highly desired -

Notes

Hybrid

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status