Salesforce CRM Lead & U.S. Power User

SIGVARIS GROUP USA; Peachtree City (GA); Híbrido; USD 85.000 - 110.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Health Spending Account

Flexible Spending Account

Dental Plan

Life Insurance (free)

Short and Long Term Disability

Vision insurance

401(k) with company match

Paid Time Off

10 paid holidays per year

Employee Assistance Program

Descripción de la vacante

SIGVARIS GROUP USA in Peachtree City, GA is seeking a CRM Power User to own Salesforce adoption for about 45 US users. You will lead end-to-end CRM support, improve workflows, build reports, and train users, while partnering with the global CRM team. The role blends hands-on problem solving with process governance in a hybrid office setting.

Requires 2+ years Salesforce experience, Sales Cloud & Service Cloud, and strong communication. Occasional office presence in GA is expected.

Formación

• Must have an associate's degree or equivalent experience.
• Minimum 2+ years of hands-on Salesforce experience (Sales Cloud and Service Cloud).
• Strong understanding of sales pipeline management and customer service workflows.
• Experience building Salesforce reports and dashboards; basic automation (Flows, validation rules).
• Familiarity with data management and analytics tools such as PowerBi.
• Comfort with Agile/DevOps delivery framework and UATcycles.
• Strong communication and training skills across regions.
• Proven ability to influence adoption and drive process consistency.

Responsabilidades

• Serve as the primary Salesforce functional lead for US sales and service teams (Sales Cloud & Service Cloud).
• Troubleshoot and resolve day-to-day Salesforce issues via IT ticketing system.
• Elevate complex issues to Technical Consultant/Developer or global IT team.
• Collaborate with global operations to route issues correctly and ensure resolution.
• Identify and implement opportunities to improve Salesforce workflows and reporting.
• Maintain data quality, governance, and regular audits.
• Build and maintain CRM reports/dashboards for sales and service metrics; coordinate analytics with global BI team.
• Develop and deliver CRM training and documentation with Sales Leadership.
• Represent US market needs to global CRM project team and input into Global Roadmap.
• Participate in Agile project activities including user story development and UAT cycles.
• Own UAT: define test cases, run scenarios, validate releases before go-live.
• Engage with US field team to understand CRM workflows and adoption barriers.
• Maintain ongoing project footing after go-live; evolve the global solution sprint over sprint.
• Follow SIGVARIS policies and ISO requirements and applicable laws.
• Perform other duties as assigned.

Conocimientos

Salesforce

Power BI

Data governance

User training

UAT

Agile/DevOps

Educación

Associate degree or equivalent

Herramientas

Sales Cloud

Service Cloud

Power BI

Descripción del empleo

SIGVARIS GROUP USA in Peachtree City, GA is seeking a CRM Power User to own Salesforce adoption for about 45 US users. You will lead end-to-end CRM support, improve workflows, build reports, and train users, while partnering with the global CRM team. The role blends hands-on problem solving with process governance in a hybrid office setting.

Requires 2+ years Salesforce experience, Sales Cloud & Service Cloud, and strong communication. Occasional office presence in GA is expected.