Salesforce Commerce Cloud (SFCC) –Technical Leader

Zortech Solutions Inc; United States; Remote; USD 140,000 - 190,000; Full time

Job summary

Zortech Solutions Inc. is seeking a Salesforce Commerce Cloud (SFCC) – Technical Leader to own end-to-end delivery for a Salesforce B2C Commerce platform.

You will lead an SFCC engineering pod across sprint commitments, enhancements, production issues, releases, and knowledge transfer to support and SRE teams. You will stay hands-on with SFCC technologies such as SFRA, ISML, and the partner extension framework, while mentoring developers, coordinating cross-functional work, and guiding

Qualifications

• 10+ years of software engineering experience including 6+ years with SFCC
• 2+ years leading an engineering team or delivery pod
• Deep hands-on SFCC/B2C Commerce experience (SFRA, cartridges, ISML, jobs, Business Manager)
• Experience with REST/JSON, SFCC jobs/feeds, OCAPI/SCAPI and cross-system troubleshooting
• Ownership of sprint delivery, design reviews, Git/GitLab workflows, CI/CD, release coordination
• Strong communication and judgment with retail eCommerce understanding and stakeholder management

Responsibilities

• Own end-to-end SFCC pod delivery across sprints, enhancements, production issues, releases and handover to support/SRE
• Lead solution design, requirements analysis, and code reviews across SFRA, controllers, ISML and integrations
• Act as primary escalation for production incidents; coordinate root-cause investigations and hotfixes
• Coordinate development‑side releases and ensure documentation, runbooks and knowledge transfer
• Partner on test automation, quality gates and regression readiness; monitor defect trends
• Guide modernization efforts including React storefronts/headless commerce and cross-platform collaboration
• Mentor developers, distribute ownership and reduce single points of failure

Skills

Leadership

SFCC experience

SFCC architecture

CI/CD

Git/GitLab

Stakeholder communication

Retail eCommerce understanding

Tools

SFCC

SFRA

Astound framework

Contentful

OCAPI/SCAPI

GitLab

CI/CD tooling

Jenkins

Job description

Salesforce Commerce Cloud (SFCC) –Technical Leader

Location: USA, Remote

Job Description:

Salesforce Commerce Cloud (SFCC) –Technical Leader

Own end-to-end development delivery for a Salesforce B2C Commerce platform, leading an SFCC engineering pod across sprint commitments, urgent enhancements, production issues, releases, and operational handover. This is a hands‑on technical leadership role, not a pure people‑management position.

Partner with the Customer Engineering Manager, Product Owner, QA Lead, integrations teams, and SRE to deliver reliable commerce capabilities while guiding legacy SFCC maintenance and future storefront modernization.

Key responsibilities

• Pod delivery and sprint accountability: Own engineering delivery for the SFCC pod, including sprint planning, estimates, capacity, technical task breakdown, roadmap commitments, and plan-versus-actual reporting. Surface and resolve dependencies, risks, and delivery variances.
• Technical design and architecture: Lead solution design, technical requirement analysis, and code reviews across SFRA cartridges, controllers, ISML, legacy pipelines, the partner extension framework, Business Manager, jobs, services, and integrations. Stay hands‑on with complex work and unblock developers.
• Complex incidents and production response: Act as primary development escalation for staging and production incidents. Mobilize the right engineers, analyze logs and cross-system flows, lead root‑cause investigations, and coordinate safe hotfixes and preventive actions.
• Release and operational ownership: Coordinate development‑side releases, rotating release responsibilities, deployment readiness, post‑release verification, and recovery planning. Ensure clear documentation, runbooks, and knowledge transfer to support and SRE teams.
• Quality, engineering metrics and automation: Partner with the QA Lead on in‑sprint test automation, quality gates, regression readiness, and defect leakage. Track sprint and production defects, release stability, delivery predictability, and improvement actions.
• Modernization and cross‑platform collaboration: Guide technical evaluation of React‑based storefront work, Storefront Next/PWA Kit, headless commerce, and Contentful as roadmap needs arise. Coordinate with loyalty, OMS, payment, tax, inventory, and other connected‑system owners.
• Team capability and technical continuity: Mentor developers, distribute technical ownership, conduct design/code reviews, strengthen cross‑skilling, and reduce critical‑person dependencies. Balance work allocation, support response, and team availability.
• AI‑assisted engineering: Promote responsible use of GitHub Copilot or approved alternatives for coding, testing, debugging, and documentation. Validate AI‑generated output and use credible indicators to assess productivity and quality improvements.

Required experience and technical capabilities

• Experience and leadership: 10+ years of overall software engineering experience, including 6+ years working with SFCC and at least 2 years leading an engineering team or delivery pod.
• SFCC architecture and delivery: Deep hands‑on Salesforce B2C Commerce experience, including SFRA, cartridges, controllers, models, ISML, hooks, jobs, service framework, Business Manager, and production upgrades or migrations.
• Legacy platform expertise: Ability to assess, troubleshoot, and maintain pipeline‑based applications and existing custom/partner extension frameworks built on SFRA, including shared widget and customization layers.
• Integration ownership: Strong experience with REST/JSON, SFCC jobs/feeds, OCAPI/SCAPI, integrations, and cross‑system troubleshooting for pricing, inventory, promotions, checkout, loyalty, and order flows.
• Engineering operations: Demonstrated ownership of sprint delivery, technical design reviews, Git/GitLab development workflows, CI/CD, release coordination, and high‑priority production issue resolution.
• Communication and judgment: Strong retail eCommerce understanding, stakeholder communication, technical decision‑making, mentoring, capacity planning, and calm escalation management.

Preferred skills

• Modern storefront development: Hands‑on ReactJS and TypeScript; exposure to Node.js or Next.js, Storefront Next/PWA Kit, and headless or composable commerce.
• SFCC partner framework: Experience with the Astound framework or comparable SFCC partner‑built extension frameworks.
• Content and integrations: Experience with Mustache templates, Contentful or comparable headless CMS, and integrations with payments, tax, OMS, and loyalty platforms.
• Engineering productivity: Experience with GitHub Copilot or equivalent AI‑assisted developer tooling and prompt engineering.
• Credentials: Salesforce B2C Commerce Developer certification; Architect certification is an added advantage.

Nice to have

• React Native exposure for mobile or shared‑component development.
• Experience with phased eCommerce modernization, sustaining engineering, or managed‑services delivery.

Quality and operational responsibilities

• Shift‑left quality: Ensure appropriate developer testing and QA coordination for critical commerce journeys, edge cases, cross‑system integrations, and regression coverage.
• Operational visibility: Use production metrics, error monitoring, and repeat‑incident trends to prioritize stability and engineering improvements.
• Support readiness: Ensure every feature includes deployment information, verification evidence, ownership, and workable support handover.