Salesforce Business Systems Analyst

Eliassen Group; Honolulu (HI); Remote; USD 83,000 - 124,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with match

Sick time

Job summary

Eliassen Group is seeking a Salesforce Business Systems Analyst for a contract engagement focused on go-to-market systems built on Salesforce. You will partner with sales, partner/channel, and operations stakeholders to translate needs into clear requirements and manage a backlog of enhancements and fixes.

The role requires deep experience with Salesforce Sales Cloud, strong BA practices, and comfort working in Agile teams alongside developers. Prior experience with Zuora or NetSuite is a plus.

Qualifications

• 7+ years of experience as a Business Systems Analyst or Business Analyst, independently.
• Deep hands-on experience with Salesforce Sales Cloud supporting go-to-market or sales operations processes.
• Strong command of core BA practices: requirements gathering, user stories, process mapping, and testing.
• Experience in Agile teams alongside Salesforce developers and administrators.
• Clear, confident communication with business stakeholders and technical teams.
• Comfort operating in a changing environment with a backlog of priorities.

Responsibilities

• Partner with sales, partner/channel, and operations stakeholders to understand needs and translate into clear requirements.
• Own and manage a backlog of Salesforce enhancements and fixes; prioritize what's important.
• Lead analysis on small to medium go-to-market projects from discovery through delivery.
• Write well-structured user stories with acceptance criteria for development.
• Map and document end-to-end business processes across opportunity-to-quote lifecycle.
• Collaborate with development team to clarify requirements and remove blockers.
• Plan and run testing including test cases and user acceptance testing.

Skills

Requirements gathering

User stories

Process mapping

Testing

Stakeholder communication

Backlog management

Tools

Salesforce Sales Cloud

Zuora

NetSuite

Job description

Salesforce Business Systems Analyst

Anywhere

Type: Contract

Category: Business Analysis

Industry: Technology

Workplace Type: Remote

Standard Hours: Open

Description

Our client, sells its products through a partner channel of managed service providers (MSPs), value-added resellers, and distributors, who in turn serve small and mid-sized businesses. The business applications team needs an experienced Business Systems Analyst who can step in, get oriented quickly, and start moving work forward with very little direction.

You will focus on the company's go-to-market systems, all built on Salesforce, helping sales and partner-facing teams get the processes and tools they need. Most of the work is a backlog of enhancements and fixes, alongside a handful of small to medium-sized projects. You will join a small, collaborative team of BSAs.

Responsibilities

What You’ll Do

• Partner with sales, partner/channel, and operations stakeholders to understand their needs and translate them into clear business and functional requirements.
• Own and work through a backlog of Salesforce enhancements and fixes, helping the business prioritize what matters most.
• Lead the analysis on small to medium-sized go-to-market projects from discovery through delivery.
• Write well-structured user stories with clear acceptance criteria, ready for development.
• Map and document end-to-end business processes (current and future state) across the opportunity-to-quote lifecycle.
• Work day to day with the development team to clarify requirements, answer questions, and remove blockers.
• Plan and run testing, including test cases, functional testing, and coordinating user acceptance testing with the business.
• Coordinate with BSAs supporting quote-to-cash (Zuora, NetSuite) where go-to-market work crosses into their areas.

Experience Requirements

Required

• 7+ years of experience as a Business Systems Analyst or Business Analyst, with a track record of working independently.
• Deep, hands-on experience with Salesforce Sales Cloud supporting go-to-market or sales operations processes.
• Strong command of core BA practices: requirements gathering, user stories, process mapping, and testing. This role has no ramp-up time for learning the craft.
• Experience working in Agile teams alongside Salesforce developers and administrators.
• Clear, confident communication with both business stakeholders and technical teams.
• Comfort operating in a changing environment and managing a backlog with shifting priorities.

Preferred

• Experience supporting partner or channel sales models (MSPs, VARs, distributors, or other indirect sales).
• Exposure to Salesforce Service Cloud, Experience Cloud (partner portals), Government Cloud, or Agentforce.
• Familiarity with quoting and the handoff into quote-to-cash systems such as Zuora or NetSuite.
• Background in B2B SaaS or software companies.
• Salesforce certifications (for example, Business Analyst or Administrator).

What Success Looks Like

Within the first few weeks, you have taken ownership of the go-to-market backlog, built working relationships with key business stakeholders, and are delivering development-ready stories and tested changes without needing close oversight. By the end of the engagement, the backlog is meaningfully reduced, priority projects are delivered, and the team has the capacity it needs as new leadership comes on board.

Compensation

Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.

Benefits

W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.

Contact Guidance

If anyone reaches out to you about an open position connected with Eliassen Group, please ensure that you are working directly with us by confirming the following:

- When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.

- Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group.

About Eliassen Group

Eliassen Group is a strategic consulting firm that helps organizations reach further and achieve more through our technology, business advisory, and life sciences solutions. For nearly 40 years, we have combined exceptional people, deep domain expertise, and intelligent capabilities to expand our clients’ capacity and accelerate meaningful outcomes. We are driven by a purpose to positively impact the lives of our employees, clients, consultants, and the communities we serve.

Eliassen is committed to building a diverse and inclusive team from a variety of backgrounds, perspectives, and skills. We are an Equal Opportunity and Aff…