Salesforce Business Analyst

Value Apothecaries; United States; On-site; USD 70,000 - 110,000; Full time

Job summary

Cencora in the United States is seeking a highly skilled Business Analyst with Salesforce expertise to partner with IT and customer operations, translating business needs into technical solutions.

You will gather requirements, write functional specs, and support testing and user story development, while coaching teammates and ensuring solutions meet business goals.

Qualifications

• Bachelor's degree or equivalent work experience in a related field.
• 3+ years of Salesforce analysis, process design, and configuration.
• Experience leading requirements workshops.
• Salesforce certifications are highly desirable.

Responsibilities

• Establishes liaison between business partners and IT to deliver effective technical solutions.
• Gathers and analyzes business requirements to inform priorities.
• Writes and communicates business requirements and functional specifications.
• Ensures IT solutions meet customer needs and expectations.
• Coaches teammates and transfers knowledge to less experienced members.

Skills

Salesforce analysis

Requirements gathering workshops

Communication skills

Product management experience

Education

Bachelor's degree in Computer Science, Information Systems, Business, or related field

Tools

Visio

Draw.io/Diagrams.net

Lucidchart

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

Job Details

We are seeking a highly skilled and motivated Business Analyst with Salesforce expertise, to join our USPAH Customer Strategy & Enablement team. You will help us represent the needs of the business as we partner with IT to deliver technology solutions that support the goals of our commercial and customer operations teams.

PRIMARY DUTIES AND RESPONSIBILITIES:

• Establishes and maintains liaison relationship with business partners and IT to provide effective technical solutions.
• Conducts data gathering and analysis to understand business strategy requirements.
• May contribute to the business short-and long-term planning sessions and provides direction to ensure understanding of business goals and direction.
• Provides input from a business perspective.
• Assesses user needs utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes) to assist in identifying business priorities, and may advise on options.
• Develops, writes, and communicates business requirements and functional specifications for the implementation of business solutions.
• May analyze business operations and processes to understand their strengths and weaknesses to determine opportunities for improvements.
• Documents current business processes and models.
• May assist in the business process redesign, write user stories, develop user test cases, execute test cases and validate test results.
• May help with business case development (i.e., research, data collection).
• May investigate, resolve and escape problems and develop recommendations for resolution.
• Works with IT when technical assistance is needed to help in problem resolution.
• Keeps customers informed of problems, issues, and resolutions.
• Analyzes performance metrics to ensure customer satisfaction.
• May manage customers' expectations.
• Ensures IT solutions meet customers' needs.
• Coaches and transfers knowledge to less experienced team members.

Additional Duties & Responsibilities may include

• Executes product planning activities by translating customer, market, and business needs into defined product requirements and prioritized features.
• Analyzes product performance, market conditions, customer feedback, and business trends to support roadmap updates and product decisions.
• Develops and maintains product documentation, business cases, feature requirements, and lifecycle plans to support execution and alignment.
• Coordinates with cross-functional stakeholders to support product development, launch readiness, adoption, and post-launch improvement activities.
• Drives product roadmap execution by evaluating enhancement requests, recommending priorities, and aligning delivery activities to business objectives.
• Monitors product risks, issues, dependencies, and performance indicators to support timely resolution and sustained product effectiveness.
• Contributes to budget tracking, forecasting inputs, and reporting activities to support product performance and return on investment objectives.

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

• Bachelor's degree in Computer Science, Information Systems, Business, or other related field, or equivalent work experience.
• Three (3) or more years of Salesforce analysis, Salesforce process design and configuration experience - required
• Prior experience leading requirements gathering workshops and interviews
• Salesforce certification(s) highly desired (e.g., Certified Administrator, Sales Cloud Consultant, Service Cloud Consultant, or other relevant)
• Proficiency in Visio or other flowchart creation software (e.g., Draw.io/Diagrams.net, Lucidchart)
• Experience working in or with a product management team
• Excellent written and verbal communication skills
• Ability to work well both independently or in a tea

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the p