Salesforce Business Analyst

vTech Solution; Phoenix (AZ); Remote; USD 85,000 - 120,000; Full time

Job summary

vTech Solution is seeking an experienced Salesforce Analyst to work with business and IT teams to gather requirements, translate them into functional specifications, and support scalable Salesforce-based solutions. The role includes collaboration across Sales Cloud and Service Cloud, plus guidance through Agile project delivery.

The position focuses on remote work with travel as needed, and requires start within 2 weeks. A 6-month engagement with potential for extension is specified.

Qualifications

• Bachelor's degree required.
• 5+ years in BA/Systems/IT Analyst roles.
• At least 2 years Salesforce experience.
• Solid knowledge of Sales Cloud/Service Cloud.
• Experience gathering and documenting requirements.
• Experience with Agile SCRUM/SAFe and Jira or Azure DevOps.
• Strong communication, analytical, problem-solving skills.

Responsibilities

• Gather, analyze, and document business and technical requirements related to Salesforce.
• Translate business needs into functional specifications for development teams.
• Act as a liaison between business stakeholders and IT teams.
• Perform gap analysis and recommend process improvements using Salesforce capabilities.
• Support configuration and testing of objects, workflows, validation rules, reports, and dashboards.
• Maintain process flows, data maps, and project documentation.
• Conduct user training and support change management initiatives.
• Assist with Salesforce enhancements and project delivery in an Agile environment.

Skills

Business Analysis

Requirements Gathering

Agile methodologies

Communication

Analytical thinking

Education

Bachelor's degree

Tools

Jira

Azure DevOps

Job description

Job Summary:

We are seeking an experienced Analyst to collaborate with business and IT teams in gathering requirements, improving processes, and supporting Salesforce solutions. This role involves translating business needs into functional specifications, supporting system enhancements, and ensuring the successful delivery of scalable Salesforce-based solutions.

Responsibilities:

• Gather, analyze, and document business and technical requirements related to Salesforce.
• Translate business needs into functional specifications for development teams.
• Act as a liaison between business stakeholders and IT teams.
• Perform gap analysis and recommend process improvements using Salesforce capabilities.
• Support configuration and testing of objects, workflows, validation rules, reports, and dashboards.
• Maintain process flows, data maps, and project documentation.
• Conduct user training and support change management initiatives.
• Assist with Salesforce enhancements and project delivery in an Agile environment.

Required Skills & Certifications:

• Bachelor s degree.
• 5+ years of experience as a Business Analyst, Systems Analyst, or IT Analyst.
• At least 2 years of Salesforce experience.
• Strong understanding of Sales Cloud, Service Cloud, or related Salesforce modules.
• Experience gathering and documenting business and technical requirements.
• Familiarity with Agile methodologies such as SCRUM / SAFe and tools like JIRA or Azure DevOps.
• Strong communication, analytical, and problem-solving skills.

Preferred Skills & Certifications:

• Salesforce Administrator (ADM 201) or Business Analyst certification.
• Experience with data migration, integration tools, or Salesforce APIs.
• Knowledge of Salesforce reporting and dashboard tools.
• Experience working with cross-functional teams on enterprise system improvements.

Special Considerations:

• Work is primarily remote with required travel based on project and business needs.
• Must be able to start within 2 weeks of offer.
• Availability for in-person interview within 1 week of posting close date is required.

Scheduling:

• Duration: 6 months.
• Work schedule is primarily remote with flexible hours depending on project requirements.