Salesforce Business Analyst

Altus Group; New York (NY); Remote; USD 67,000 - 74,000; Full time

Benefits offered by this job

Competitive compensation

Altus Intelligence Academy

Flexible work model

Job summary

Altus Group is seeking a Salesforce Business Analyst to translate go-to-market needs into practical Salesforce solutions across the organization. You will collaborate with business stakeholders and the Enterprise Applications team to shape requirements, improve workflows, and support configuration and implementation of Salesforce capabilities.

This hands-on role emphasizes turning requirements into user stories and acceptance criteria, ensuring data quality, and delivering practical

Qualifications

• Experience translating go-to-market needs into Salesforce solutions.
• Ability to work with stakeholders to understand business needs and translate them into clear user stories and acceptance criteria.
• Knowledge of Salesforce functionality including standard and custom objects, reports, dashboards and automation.

Responsibilities

• Translate business needs into Salesforce solutions and practical design.
• Collaborate with developers, administrators and stakeholders to deliver Salesforce configurations.
• Support testing, adoption, training and change management for new functionality.

Skills

Business analysis

Salesforce

Requirements gathering

Stakeholder management

Tools

Sales Cloud

Marketing Cloud

Revenue Cloud

Job description

Compensation Range

$95,000 - $105,000 CAD

Compensation Disclaimer

The salary range listed reflects the base pay for this role at Altus Group and is provided where required by local regulations. Actual offers may differ based on experience, market conditions, and other relevant factors. The range does not include additional compensation such as bonuses, equity, benefits, or other incentives.

Who we are

Unlock your Altus Experience! If you’re looking to advance your career in an industry that is transitioning for greatness, there’s no better place than Altus Group. Our high trust, high performance culture prioritizes progressive programs that empower you to deliver your greatest performance while promoting collective success where everyone is recognized and connected. We offer boundless opportunities in a rapidly growing global business: mentorship from the best and brightest in CRE, access to our Altus Intelligence Academy, and the chance to work with the best data sets, tools and technology in the industry.

What we need

Reporting to the Director of Enterprise Business Applications, we are hiring a Salesforce Business Analyst. As our new Salesforce Business Analyst, you will work across business stakeholders and the Enterprise Applications team to translate go‑to‑market needs into practical Salesforce solutions. You will bring business processes and technical delivery together, helping shape requirements, improve workflows, and support Salesforce configuration and implementation across the organization. This is a hands‑on role where you will contribute beyond gathering requirements and documenting processes, helping ensure solutions meet business needs and make effective use of Salesforce capabilities. This is a primarily remote role open to candidates based in North America, with occasional travel to a local office for meetings with advance notice.

What’s in it for you

Meaningful contribution. You will have the opportunity to influence how teams use Salesforce to support go‑to‑market activities and business processes. Working closely with business stakeholders and technical colleagues, you will contribute to both solution design and hands‑on delivery.

Technical breadth

You will work across Salesforce capabilities, including Sales Cloud, Marketing Cloud, and Revenue Cloud, while helping improve workflows, data quality, and the overall user experience. As our new Salesforce Business Analyst, you will Translate business needs into Salesforce solutions. You will partner with stakeholders across the business to understand go‑to‑market requirements, assess current processes, and identify opportunities to improve how teams work. You will turn those needs into clear requirements, user stories, acceptance criteria, and practical solution recommendations.

Shape and support solution delivery

You will work closely with developers, administrators, and other Enterprise Applications team members to design and deliver Salesforce solutions. You will contribute hands‑on to configuration and help ensure solutions make effective use of standard Salesforce capabilities.

Improve processes and data quality

You will analyze workflows, identify gaps and inefficiencies, and help implement changes that improve business processes and the quality of Salesforce data. You will also support reporting and dashboard requirements to help teams access useful business information.

Support testing and adoption

You will help plan and coordinate user acceptance testing, validate that solutions meet business requirements, and investigate issues as they arise. You will also contribute to documentation, training, and change management to help users adopt new functionality and processes.

You bring

The business analysis skills. You can work with stakeholders to understand business needs, assess processes, and translate requirements into clear user stories, acceptance criteria, and solution specifications. You know how to ask the right questions and connect business objectives with practical technical solutions.

The Salesforce knowledge

You understand Salesforce functionality, including standard and custom objects, relationships, reports, dashboards, automation, and access controls. You can contribute directly to Salesforce configuration and help deliver solutions that make effective use of out‑of‑the‑box capabilities.

The delivery experience

You have experience supporting solution delivery through testing, validation, and implementation. You can work with technical teams to resolve issues, assess data quality, and ensure solutions meet business requirements.

The communication and collaboration skills

You can build relationships with stakeholders across business and technical teams, explain technical concepts clearly, and keep work moving through competing priorities. You bring a practical, collaborative approach to solving problems and improving processes.

A Salesforce Business Analyst or Administrator certification is considered an asset.

What you can expect from our interview process

A virtual interview with a Talent Advisor to discuss your interest in joining the company and in the role. The conversation will be recorded using Bright Hire, an AI‑powered video interview tool. More details will be shared when you are invited to interview. A virtual interview with the Director of Enterprise Applications and a senior team member, focused on your Salesforce experience, business analysis approach, and ability to translate business needs into practical Salesforce solutions.

Unlock your Altus Experience! If you’re looking to advance your career in an industry that is transitioning for greatness, there’s no better place than Altus Group. Our high trust, high performance culture prioritizes progressive programmes that empower you to deliver your greatest performance while promoting collective success where everyone is recognised and connected. We offer boundless opportunities in a rapidly growing global business: mentorship from the best and brightest in CRE, access to our Altus Intelligence Academy, and the chance to work with the best data sets, tools and technology in the industry.

What Altus Group offers

Rewarding performance

• competitive compensation, incentive and bonus plans, and a total rewards package prioritising mental, physical, and financial well‑being.

Growth and development

• we invest in your professional learning. Our Altus Intelligence Academy offers over 150,000 hours of learning content.

Flexible work model

• our Activity‑Based Work model provides flexibility to align your work location to the needs of the work — use the office for collaboration and remote work for focused tasks.

Inclusivity & Accessibility

Altus Group is committed to fostering an inclusive work environment where all clients and employees feel welcomed, accepted and valued. We provide an atmosphere free from barriers to promote diversity, equity, and inclusion, and encourage equal opportunities for all employees. We’re seeking candidates with diverse experiences and provide accessible candidate experiences throughout the selection process. If you need accommodation, please contact us at or .

Use of Artificial Intelligence

• AI tools may be used to support the initial stages of screening for this role; however, all assessments and final hiring decisions are reviewed and made by an Altus Group hiring professional.

Background Checks

Please note that as part of our commitment to maintaining a safe and secure workplace, Altus Group may conduct background checks on candidates who receive a conditional offer of employment. These checks may include, but are not limited to, verification of employment history, education credentials, criminal records, credit history (where relevant), and reference checks. The scope and nature of background checks may vary depending on the role, location, and applicable laws. All background checks will be conducted in compliance with local laws and regulations, and candidates will be informed of any checks required as part of the recruitment process.

Other Notes / Application Process

We appreciate all applicants; however, only those selected to move forward will be contacted. Thank you for your interest in Altus Group.